KOI Auto Parts offers an excellent customer experience with its clean and welcoming environment. Customers consistently praise the friendly and knowledgeable staff, who go above and beyond to assist. One reviewer highlighted the helpfulness of an associate named Ryan, who promptly guided them to the right product and shared useful tips, making the shopping experience efficient. Another customer appreciated the quick and kind service when they needed a key fob battery, with a manager taking the time to find and replace it. The staff is described as competent and professional, providing clear explanations and reasonable prices. Many customers note that they feel valued and that the team prioritizes their needs over sales. The store is recognized for its great prices, with one customer mentioning they found tie rods at a significantly lower cost compared to other stores. Overall, KOI Auto Parts is highly recommended for its excellent service and customer-centric approach.
Jeff is a god send. Went in today with my brother hoping to get our dad’s old F150 back in the road. He helped us understand what we needed for a full set of coils and plugs. He even helped me understand how to get the plugs out. This is the best place in town and ask for Jeff!
January 2024
Made a mistake however was understandable, was quick to admit it and help when they could. Very kind and knowledgeable and would definitely come back here in the future for my parts.
October 2023
Really friendly, great customer service would recommend if your looking for car parts this is the place to go
