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July 2023 by Tony B
Very good company! Honest and fair with good prices! Highly recommended for your ***** needs!
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April 2023 by Gia Yunker
I met Tyler at SYM and he directed me to the best MacBook for my needs. He went out of his way to answer questions and make sure the product I selected would work the way I needed it too. I ordered online and received a call within the hour to tell me my product shipped. I would highly recommend SYM (Other World Computing)
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April 2023 by Jordan S.
I had done business with this company before sold a couple broken Macbooks I had never had a problem. Now I sent them my ipad with the apple pen they are trynna play me like I am a idiot they gave me a quote of $158 originally then changed it to $80 because they claim I did not send the apple pen. Which screwed me extra because I sent the apple pen and a chord in bubble wrap with the Ipad. I keep trying to contact support but it takes them days to reply so they basically are holding my stuff hostage and lost my pen. Worst customer service
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April 2023 by David W.
I had a used 2015 27'' iMac I needed to offload. Despite the fact that it was still fully functional and in pristine condition (some minor scuffs on the Apple logo, but no other visible flaws), I realized my resell options were limited due to its age. After shopping around online, I found that the quote offered by SYM was considerably higher than what I was getting from other websites. It was almost double what the local in-person retailer in my neighborhood was offering. It seemed almost too good to be true but I decided to take a leap of faith. Then came another challenge - I didn't have the original box the device came in. And with such a large bulky object, I knew that packaging it properly for shipping wasn't going to be easy. Luckily, I saw it mentioned on SYM's website that they provide shipping materials in some cases. I emailed them and within a few days they had shipped an old Apple iMac box with the styrofoam padding directly to my home, along with a UPS shipping label to mail the device to them. The only thing missing was the plastic handle insert, not having that made it rather difficult to carry the heavy package down the two blocks I needed to get to the UPS store. After dropping it off, I received email notifications with up-to-date tracking information. Before I knew it, the quoted amount was deposited directly into my Paypal account along with a $15 bonus from using a promo code. This entire process took place within the span of about 1-2 weeks. I didn't have to follow closely what was going on because it all happened in such a timely and seamless manner. I will certainly consider SYM the next time I have a device to sell.
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December 2022 by Mike S.
I knew what I was getting into, selling a piece of electronics in perfect working solution for less than it's worth. I get it, they have to be careful because there is a profit margin in selling used equipment. I was quoted $192 for an Ipad Pro 10.5", they looked at at and said display had a "hotspot" and they could only pay $165 or I could pay $23 to have it sent back to me. I took the money although I never saw anything wrong with the display, so the transaction leaves a bad taste in my mouth and after this experience I would NEVER do this again! I'd just give to someone in my family to use until it died rather than put money in OWC's pocket. So if your considering doing this be very careful your item will get scrutiny you can't give it and you may be forced to pay to get it back or take an "adjusted quote" and who knows if it's an honest assessment or more corporate greed? I have no idea? But once was enough for me. Can't wait to see what they ask for it and how they describe the condition! Should be interesting to say the least.....
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November 2022 by C B.
Got my quote, sent my device, got my check sent to me, exactly for what I was quoted. I would only note that it did take a little longer than the 5 business days to get the check through the mail, but it was apparently cut the day after I got the notice that they received my device.
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October 2022 by Antonio C.
Great service and fast turn around! Everything was done fast and no issues. Customer service responded fast. It would definitely use them again and referred to friends and family.
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August 2022 by Jody P.
UC and Miami alum. Sold computer to SellYourMac in August, 2022.
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July 2022 by Megan Stein
Excellent experience with SellYourMac! The appraisal ($) on my MacBook Pro was better than any other retailer and way better than Apple. The quote process was super easy on their website and after the quote was confirmed by their team, they sent my shipping label. The turn-around in reviewing my MacBook was lightening fast and they issued payment immediately. Couldn’t be happier with my experience. SellYourMac is great! Highly recommend!!
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May 2022 by Iryna
I got the best price from them for my Mac and also received complimentary packaging sent directly to me. The process went smoothly and staff kept in touch with me all the time and were very transparent and professional. I like their service and will definitely work with them again!
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May 2022 by Gabriel Lugo Julca
Great company, fast service, highest pay out amounts, fast payment. everything as promised, great communication.?
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February 2022 by B Mills
I have called the company four times about my computer purchase. One time I was able to reach someone and he was not able to help at the time. Ok, thats fine. I can wait...I received my computer 9 days ago since then I have sent 3 emails regarding issues with the computer. I have not heard anything from them. I bought a used laptop for $1,000. Not a small chunk of change. The laptop was labeled as 'excellent' condition...The laptop I received would have been acceptable if it functioned normally. The computer I received has a 1 inch crack at the bottom of the screen. I questioned the 'excellent' condition but it seemed to be ok. I shut down the laptop and the screen shows huge cracks across the screen. Since then I have heard nothing from SellYourMac. I sent photos to provide proof. The keyboard also likes to type periods (...) for no reason. The delete works 50% of the time. Most likely showing large trauma to the device. They offer a 30-day money back guarantee. This thing will be lucky to last 30 days and if it does, it will be 31.This isn't the first time I have bought from them. It was a good experience the first time but wow. I would never recommend this company to anyone
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August 2021 by William L.
please never do business with sellyourmac or their subsidiary renewedmacs.com, i ordered a macbook pro and it came defective, i told them, and they told me to send it in for an exchange, i did, the exchange was defective too, i sent it back in for another exchange and they gave me a refund, that might sound great, but its not what i wanted. on top of that, they dont respond to their emails, i kept emailing them saying Cool, ill wait for an exchange and they dont respond, so i dont know if theyre sending the exchange out or not. i also dont even know if they put in my exchange because they sent an email saying theyre processing it, even when they said they did refund me, i didnt get anything, nothing at all, this was my first macbook pro and i dont have enough money to buy another one, im absolutely disgusted.
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August 2021 by Lauren Arana
SellYourMac.com is INCREDIBLE with phenomenal customer service!!I’d not heard of them before doing research to find the best place to but a MacBook without the Apple price tag. I’m so thankful to have come across them!! I absolutely LOVE my MacBook!! It came in fantastic packaging and has worked perfectly since turning it on.The MacBook came within 2 days of ordering it!FedEx messed up their shipping information and made my husband and I think the package had been delivered and stolen from our porch. Sell your Mac contacted FedEx themselves, found out FedEx’s error and made sure the package was on its way safely still.After using my MacBook for 3 weeks, the charger for some reason stopped working. I contacted them and they immediately sent a replacement, getting to my house less than 24 hours after I contacted them.They are a fabulous company and I look forward to going to them for my future Apple needs.Buy from them you won’t regret it!
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May 2021 by Steve Mathisen
Took a little bit to get a hold of someone but we got our issues resolved on a sale. Staff accommodated our needs.
