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November 2025 by Benjamin
All the staff was awesome
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November 2025 by Danielle Spragg
Brad is extremely helpful and is always able to clearly explain everything I ask. All transactions and device setups went smoothly because of him!
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October 2025 by Don Burris
The Bluffton , Ohio store has always been great. The staff is very helpful and knowledgeable. I just picked up my new 17 Pro and it is great.
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October 2025 by Stephanie Larcom
Brad was very knowledgable, and made the transfer very easy!
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June 2025 by Brittany
The Guy working the counter was so great tonight! Really every time we’re in there he’s great! There are multiple customers that needed all different things. He got to each and every one of us in a very fast, timely manner! He was so sweet to the older gentleman that was there! He got me a new phone and set it up for me! All I had to do pretty much was log back in!
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June 2025 by Kellie Kennedy
⭐️⭐️⭐️⭐️⭐️
Brad is the real MVP of Verizon. I came in needing a new phone and left wondering why Verizon hasn’t given this guy a raise, a bonus, and maybe a throne behind the counter.
Not only did he hook me up with a new phone, but the man stayed open late to help me set it up—basically risking life, limb, and probably dinner just to make sure I wasn’t wandering the streets phoneless and confused.
He was patient, knowledgeable, and didn’t even flinch when he realized we would be transferring 14,000 blurry cat photos...
If you're going to Verizon, ask for Brad. If he's not working, wait outside like it’s Black Friday. Worth it.
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June 2025 by Ashley Brunk
Derek was a pleasure to work with. Needed a new phone and went into the store last minute. He was able to get us taken care of. I live in Lima and enjoy making the trip to bluffton. Thanks again. See you next time.
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February 2025 by Dave Fisher
Great store...these guys need a raise..very helpful..n know their jobs..thank you !!!!!! I will drive the extra miles if need be...
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December 2024 by Richard Meininger
The service at this site was excellent. Brad and others are especially helpful and supportive in working with seniors (I am a 79 year old client.)
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December 2024 by Elly Creager
I ordered a new phone online for my husband to pick up at the Victra store in Bluffton. It was supposed to be a one hour prep time and the phone was supposed to be in a pick up locker. However, when my husband went to the store three hours later, he had to wait in a long line to deal directly with a store clerk. My husband is a senior citizen and has trouble hearing, so he was confused when the store clerk started putting protective case parts on the phone without disclosing that these were nonrefundable and also did not disclose that price of the three piece totaled $158!!! I had already ordered him a perfectly useful case from Amazon for $18. The store clerk refused to take back the two most expensive parts because he said they were already on the phone (but he did refund the third part, which was also already on the phone). If this is the shady way they treat senior citizens with a disability, then absolutely nobody should be doing business here. Our next steps have been our bank, the BBB, and next will be the Attorney General.
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September 2024 by Roger Bishop
Brad was fantastic and took care of us well
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August 2024 by June Fields
The sales rep was very helpful and we had no wait. Understood our phone needs and requirements and provided top notch service in finding me an adequate replacement phone. Highly recommend.
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June 2024 by Rick Hall
Gary at Verizon provided EXCELLENT CUSTOMER SERVICE for me in getting my new phone working. I know he will assist me in the future with any questions I have.
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May 2024 by Nicki Long
Brad was super helpful in helping me to understand my bill & upgrades. He's now my go-to guy for my Verizon needs!
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April 2024 by George Wyndham
Brad was great. He took care of our issues and was very helpful. He is knowledgeable and friendly and made us feel like we were his only customers..
