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March 2025 by Gloria
It's been almost 2 weeks and they won't come pick up this TV that I don't want
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October 2024 by Jenae Keith
If I could leave 0 stars I would. They gave me a great deal on a dishwasher, then once we brought it home I found out why. It had bugs in it. Filed a complaint, was told regional manager would call and nothing been over a week. When I called the Boardman store the guy never even apologized he acting like it was normal. Thankfully we cleaned everything up, but I am disgusted, and so pissed that no one seems to take the situation seriously.
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September 2024 by Amy Lee
Dakota and Hunter are the best delivery men on earth. They took time to help and explain. Thank you for the true customer service. The washer and dryer are beautiful (I didn't understand the tech) and they answered questions I had w out them making me ask.
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June 2024 by Bob Tharp
I've rented for a year now the couch was not what I expected the arms of the couch had no padding and felt like the just covered the wood framing with fabric very disappointing the tv stand was great and the mattress and box spring as well as washer and dryer but sadly I'm moving out of state and am returning everything making sure to take pictures of everything so there will be no damaged claims the furniture is in perfect condition as I live alone thanks to Dennis and his team all have been great :) Bob Tharp
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May 2024 by Darrell Longwell
Dennis and team have been exemplary all through this rent to own process. Highly recommend and actually have recommended this business to others and will continue to do so.
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October 2023 by Heather Marie (BabyGirl)
The guys showed up with my couch around 1 which was the perfect time! brought it in showed me how to set it up since I'm a girl and needed some muscle to help me out lol. They were very polite and respectful and we will be purchasing more items from them>
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September 2023 by Benjamin Donald
Have 2 payments left on my washer, dryer. Asked to schedule a routine check on the dryer, doesn't seem to be drying properly. Schedule a day for them to come out, take off work for them to come out. I wait around all morning, finally I'm like I have stuff to do like where are they?? I open my door and see a paper saying sry we missed you. My neighbor tells me that the tech walked up on my porch, didn't knock, ring my doorbell or nothing. Seen my dogs on my back porch, turned around and went back to his truck. She said it didn't look like he wanted to be there. Now I call and this is what I hear from the other associate. Oh he was there, and we called and left a message. Ummmm no tf you didn't! No call, no message, like I'm looking at my phone, you're a lier! I lost $300 for a days work, bc someone didn't want to do their job. Funny how you can get ahold of me when a payment needs made.
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September 2023 by Joe Roman
Furniture that's affordable ... I went online, saw what I liked, called the store to check, and had it delivered the next day! Whether it's Rachel in Boardman or Bob in Austintown; Aaron's aimes to please.Never had it so easy. I love the new furniture and "can't thank you enough"!To those that have issues; ... can't please everyone despite trying. With me, Aaron's rocks! Thank you ... I will be doing more business in the near future (leasing power).
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September 2023 by Keely prasinos
There are TWO people at this location that have REALLY helped my husband and I out because we have been loyal customers for years, but I was forced to call corporate for the first time yesterday because the sales manager was ridiculously rude, ignorant, and disrespectful to my husband when he tried to make a payment yesterday. He said to my husband, “Well, that won’t make a difference on your account…why would you even purchase furniture you can’t afford?” I tried calling the location THREE TIMES and NOBODY answered. First off, people come to your place of business because you’re allowing them to make payments on things they can’t afford out right and being flexible with them. Secondly, you don’t speak to loyal customers that have gone through your company FOR YEARS and paid off multiple things with no problem, and last but not least, who are you to judge your customers? I’m not one to really complain or unless people are extremely rude, to even place a call to corporate, but there was NO NEED for the attitude, the disrespect, and especially when you are ONE PERSON making the rest of your staff look like idiots. Maybe employee training should be a thing with required education for learning how to treat customers because a particular someone definitely needs it.
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August 2023 by Love Love
I love some of the workers at Aaron’s I have had in total 4 accounts with Aaron’s all paid off I received a call from the store manager Nikki she was very rude very aggressive and just didn’t have a nice personality you would think that after paying off 4 accounts that I would not be talked to like that especially after explaining my situation it sounded as if she was in a bathroom or cafeteria and was just very displeasing to talk to after I pay off these 2 final accounts with Aaron’s I was going to rent something else but I will take my business elsewhere customer service is everything to me I can see if I ignored phone calls or was a month behind but it cost nothing to treat people kind and talk to people kind
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July 2023 by Oleeka Fortson
Awesome people in there. They really try to help you own your stuff, especially when you fall on hard times, they try to help you figure it out.
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May 2023 by Dorothy Reda
I'm very happy for everything I got off of them.And they are all every nice and friendly staff.
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March 2023 by Debbi Vizi
Have always been polite and accomodating
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August 2022 by Corrie Fleeger
The staff was very helpful
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April 2022 by Dany Smith
Bob is amazing such a great guy! Great deals great people fun to talk to as well. Very knowledgeable with great products as well.
