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October 2025 by Nick Fierro
If I could give zero stars I would. I had a 12 o’clock pick up and showed up at 12:03 and the doors are locked. The employees stare at you like you are at the zoo. No help no nothing. I had to sit and cancel the rental for 30 mins. I highly recommend enterprise they got me right in and got me a car and on the road
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October 2025 by Mario E. Veras
I fueled the car one mile before dropping it off, but they charged me $30 for fuel.
They didn’t even put any fuel in it — they just charged a random amount.
After I got the receipt on email (“printer wasn’t working”) I contacted customer service, but the staff at the location were rude and incompetent.
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September 2025 by Jack Scarpon
Great cars and great low cost service
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September 2025 by T Thompson
Great customer service.
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September 2025 by Pamela Carver
I always price compare when renting a vehicle and none of the competitors could beat Hertz prices.
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August 2025 by Butch Garwig
Well organized, professional staff.
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July 2025 by Front Desk
Great place. Keyana and all the other staff do a great job.
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June 2025 by Toby Hullinger
Great people to work with, car perfect and sipped fuel, I'll rent from them again!
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May 2025 by Miguel Ramirez
Great service every time great people
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April 2025 by Yelet Newby
The ladies were very kind and helpful when I needed to extend the rental term.
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March 2025 by Mathew Macias
Good luck getting help from Kiana. Worst customer service I’ve gotten in years. Find a new job because this ain’t it for you.
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March 2025 by rebecca grimm
If i could give a 0 i would , worst experience ever . Had a car rental booked went to pick it up at the time scheduled and they HAD NO CARS AVAILABLE….. they didn’t seem to care, said they’d give us a call when one became available . The staff wasn’t helpful but instead rude and seemed annoyed . We went to enterprise instead and were able to get a vehicle within 5 mins . Never ever go to hertz boardman location, they’re unprofessional, rude and not helpful at all. Save your time and money and go to enterprise instead .
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March 2025 by Aaron Gilger
Cancelled my car one hour before I was supposed to pick me up. The lady told me “sorry we don’t have any cars today.” Even though I booked a week in advanced.
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January 2025 by Brad Farris
I’ve been renting from Hertz at the Boardman location on Market Street for both business and personal needs, and I cannot recommend them highly enough! The customer experience here is consistently excellent.
From the moment you walk in, you’re greeted with warm, friendly service that instantly puts you at ease. The staff is not only professional but genuinely helpful, always going above and beyond to make the process smooth and stress-free. They take the time to ensure you have the best vehicle for your needs, and their attention to detail is unmatched.
The cars are always clean, well-maintained, and ready to go when promised. Whether it’s a last-minute rental for work or a planned vacation, they’ve always accommodated my requests with efficiency and a smile.
It’s rare to find a business where the employees genuinely care about their customers, but that’s exactly what you’ll find at this Hertz location. If you’re looking for reliability, quality, and top-tier customer service, this is the place to go. Five stars without hesitation!
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December 2024 by Liz Mac
I made an online reservation 12/27 and received a confirmation email and text. I went on my scheduled appointment time on 12/28 at 10am. The receptionist was sweet and advised me that she never had the reservation nor a car for me to rent. It’s weird that I was able to reserve a vehicle without any being available. She advised for me to check with their Warren location for any vehicles. Would have been nice if she could have done that to help me. Good news is that Enterprise is right down the road and was more than happy to accept my business. Please just go to Enterprise. They are so helpful and kind.
