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September 2024 by Mark Scheller
My experience at Preston BMW was great. My salesperson was Jennifer. She was very relaxed and provided all the info I needed to make my decision to purchase my 430i. I feel very fortunate that I got to work with her.
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September 2024 by Sheena Suvak
Purchased a vehicle from this dealership, and the process went smoothly!
Great customer service! Joe and Christina were great!
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September 2024 by BigYellowFish
Terrible Service and Lack of Attention to Detail – My Experience at Preston BMW
I brought my 2023 BMW M8 to Preston BMW in June for repairs after an accident, trusting that a BMW dealership would provide top-notch service. Unfortunately, my experience has left me deeply disappointed and concerned about the safety of the work done.
After diagnosing the damage, I was told that multiple parts of my suspension, along with two wheels and tires, needed to be replaced. While the repairs were completed relatively quickly by mid-June, the problems started as soon as I went to pick up my car. First, the car was returned to me in an unacceptable condition—it was filthy and had not been washed. I had to drive all the way back to Michigan in this state.
Worse yet, on my drive home, I noticed a loud noise coming from the front wheel that was supposedly replaced. I took it to my local BMW dealer to be checked out, only to discover that the front axle bolt had not been tightened properly. I was incredibly fortunate that the wheel didn’t come off while driving. Additionally, when I checked the other wheels, I found that the rear tire they replaced wasn’t even BMW-certified!
I chose to have my car repaired at a BMW dealership because I believed they would deliver the best service possible, especially for such an expensive and high-performance vehicle. Now, I’m left questioning whether the parts were installed correctly and whether my vehicle is truly safe to drive. The lack of care and attention to detail is inexcusable, and I am extremely upset with the service I received.
The only positive note was that the mechanic, Vaugh, was pleasant to talk to, but that hardly makes up for the serious issues with my vehicle's repairs. I would not recommend Preston BMW to anyone who values their car’s safety, proper servicing, and peace of mind.
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September 2024 by Chuck C.
Preston BMW….. A+. We have purchased several vehicles from Preston BMW and have always been extremely pleased with not only the BMW but the staff as well !!!! Paul has been our sales associate for years and has been nothing but genuine. Kyle and Joe always add the right touch and made sure we knew the vehicle before we left! We highly recommend Preston BMW. Thank you again !
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August 2024 by Ryan Capezio
Super helpful, super friendly great experience all around
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August 2024 by Jennifer Dewitt
Joe and Christina were awesome!! Not only were they very easy to work with but I can consider them friends:) I would recommend them to anyone looking for a great vehicle with great prices! Couldn't be happier! Thank you again !!!
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August 2024 by db s
They changed soooooo much since 2023 after Jason left. Prices outrageously increased. Very non-personal. Loaner cars not available anymore..waiting list! No emergency priority. My x5 motor heated & it showed I had to stop the vehicle. Christine can’t accommodate me from Monday am till Thursday. We’re mid July & loaner available beginning of August! That was definitely not the case before the commercial changes! Sad!
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July 2024 by David Schaffner
Super helpful, patient and no pressure to buy. Mike W was awesome, my wife and I really enjoyed dealing with Preston BMW
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July 2024 by David Sefcik
I had a great car buying experience. The team at Preston BMW was very knowledgeable and helpful. Jennifer did a great job and I would recommend her if you are considering a new vehicle.
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July 2024 by Ricky Morrison
Our sales man and the finance lady were very easy to deal with. We purchase the vehicle we wanted at the price we were looking for and purchased a warranty to give us a piece of mind on a used BMW for our daughter. My wife wants to purchase a new BMW when her lease is up. We will definitely be returning to Preston BMW for our future vehicles.
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June 2024 by Jeremy G
Worked with Joseph and can not say enough good things about this guy! We came from the Pittsburgh area to purchase from him due to the upfront quote he provided me from the start. He didn't add on coatings or service plans. He provided me a straight forward quote with discounts, and he offered to try and find me the exact build that I was looking for, and he did it. Out of the two BMW dealer's I spoke with in Pittsburgh neither did these things. They gave quotes with no discounts, and tacked on extra's that I would never pay for. The real deal breaker was when neither offered to even find my build, they both said you'll have to order. This is now the second vehicle that we have traveled to Ohio to purchase due to the same thing happened when we purchased my wife's Audi. Joseph followed up right away when I had questions during the purchasing process, and after delivery of the vehicle. The rest of the team at Preston BMW were very professional, and personable. I would recommend the team here to anyone looking to purchase a BMW. Thanks Joseph, and the Preston BMW team for making my first purchase of a BMW a wonderful experience.
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June 2024 by Trina
Jennifer has made the process of getting our vehicle so unbelievable easy.
Very professional, and her knowledge of the rundown of all the bells and whistles on how everything worked in the car was priceless.
I highly recommend Jennifer , as well as the dealership.
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June 2024 by Angela Zaslavskiy
Another car purchase from my favorite seller Al Schwartz, 25 years same seller , same best costumer service, Absolutely love my New X5 , thanks again Al
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June 2024 by Lourdes McLevey
We had a very good experience, Jen answered all of our questions and we were even able to speak with the maintenance manager. I recommend going there.
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May 2024 by Douglas MacNaul
Purchased an X1 from Mike Wescott let me tell you tell you the experience was perfect. Mike is a professional who made my trip from Texas totally worth it. The entire staff was kind and so helpful they even had a kind gentleman pick me up at the Pittsburgh airport. Within 1.5 hours the deal was complete and I was on a return flight back home. If you’re going to buy your next BMW buy from Preston. The best around. Thank you Mike Wescott and his entire staff. !!!!
