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October 2023 by Claude Bykatz
This dealership is a 2-hour drive for me but I still come here when I can for service. The service advisors are very knowledgeable and friendly and they always get me in and out very quickly. My truck is always serviced right. I have two Toyota dealerships within a 10 mi radius of my home but neither can match the service that I get here this dealership. Thank you Toyota of Boardman.
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October 2023 by Daniel Bankowski
After getting my rear brakes worked on, I had trouble with what felt like a stuck caliper on the way home. It turned out that my emergency brake was seized. But Gerald got me back in and fixed up the same day with a loner vehicle at no charge for the additional rotor repair or loner. Everyone was great! I'll definitely be back for my repair needs.
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October 2023 by Nancy Taylor
Awesome experience for oil change and tire rotation. Nice lounge to wait in and it was done very quickly, and even washed my car.
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October 2023 by Bradi Rhoades
Walt did a great job start to finish!! He even took time on his vacation to get our new car purchase secured and ready for pickup!!! We are very appreciative of his time and effort!!! The rest of our process was smooth and everyone was very kind!! Great experience!!!
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October 2023 by Neil Weaver
Highly recommend the Boardman Toyota dealership! Kevin was super easy to work with and everything was already prepared prior to my arrival. Couldn’t have asked for an easier or smoother process then the one I had today!!!
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October 2023 by Lisa Antonucci
Kevin and Taylor were amazing and answered all our questions! They made the buying experience easy!?
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October 2023 by William Lawhorn
Great place to buy. Mike Butram was great to work with. He went over and above to make our delivery smooth. The Lady who handled the paperwork and signing was very professional and kind. We will definitely be back as need arises.
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October 2023 by Donald Agler
I just want to do a big shout out and thank you to Zeke my salesperson. He was great from start to finish! Really good, down to earth guy.There is no "HIGH PRESSURE",everyone was very nice & laid back.Also, thank you to Erica in finance. She got me in and out in no time which was really appreciated because I worked all day & just wanted to get home.If you go to purchase a vehicle at Toyota of Boardman I'm sure you'll have as good as an experience as I had.Thank You,Don Agler
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October 2023 by elaine hughes
Very helpful caring staff! Never long waits for service.
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October 2023 by Leslee Camerlin
Mike was so friendly and helpful. He answered all of our questions and was extremely professional. He even made sure we had everything set up in the Toyota App before we drove off the lot. The financing process was straight forward and explained throughout. I recommend Toyota Boardman to everyone.
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July 2023 by Rosemarie P.
We should have read the reviews before going to this nightmare of a Toyota Dealership. We went in with an issue - a clicking sound coming from our steering wheel when you turn left or right. They tell us it was the STRUTS. Okay. So we tell them to go ahead and do the work to change it. We get the minivan back and the issue is not fixed. So they tell us to bring it in and they'll take a look. They tell us that the issue was because the AFTERMARKET parts were defective so they're going to put on Toyota certified parts. We ask "wait, were the parts you put on the first time not certified?" ... the FIASCO. WE NEVER ONCE asked for aftermarket. We never once asked to "save money". We never once we EVEN GIVEN THE OPTION for either. We assumed bringing our minivan to TOYOTA would warrant Toyota parts. If I wanted S^*T aftermarket garbage I would have brought the minivan to a mom and pop shop. (Which no offense to the moms and pops - we decided to go that way anyway. Honest and LOCAL and FAMILY OWNED) ... so yes. WORDS were exchanged- anger ensued - the dealership may say the act was "belligerent"- but when you put a family AT RISK & you mess with a MANS FAMILY.. I'd imagine one would get VERBALLY "belligerent" ... SHOCKER- THE ISSUE IS STILL THERE... they never fixed it. Probably because ...they're still aftermarket parts AND they MISDIAGNOSED the issue because don't have a CLUE what they're doing. Customers beware. They don't care about your safety or your vehicle. They just want your money.
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July 2023 by david p.
On May 16, 2023 I brought my vehicle in for service. I wanted the vehicle serviced for several reason, the main reason being that there was a slight clicking noise in the steering wheel when turning from left to right. Upon dropping off my car, I had a conversation with a young lady named Samantha, one of the service advisors at the dealership. We spoke about the clicking noise in the steering column, changing some fluids, adjusting the parking break, and an overall check of the vehicle. Later that day I was called and told that the clicking noise was due to the fact that I needed new struts in the front of the vehicle. I agreed to the price and gave them the ok to proceed. The next day I was called and told my car was ready to be picked up. When I picked up the car, the clicking noise was still there and the car felt horrible over and bumps or potholes, etc. I called the dealer, they said to bring it back in they would check it out. They found that the brand new struts they installed needed to be replaced and that it wouldn't be ready until the following day. The following day, I received a phone call from Samantha saying the car was ready and I had "brand new original Toyota struts installed". I asked Samantha "were the struts that were installed yesterday not original Toyota parts"? She said "no, we use aftermarket parts to save our customers money". Well I went to pick up the car, admittedly made a scene at the dealership because I never heard of something so ridiculous that a Toyota dealership is using aftermarket parts "to save their customers money" Here we are 2 months later and the clicking sound is still there and progressively getting worse. I brought my car to an excellent mechanic nearby and they diagnosed the problem to be something completely different. They also told me that the diagnosis of the struts being the issue was absolutely ridiculous and this was not the first time they gained a new customer because of Toyota of Boardman. Stay away from these guys, they're crooks and the only reason they got caught is because the young lady Samantha probably said too much that day.
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July 2023 by James Scullion
Service department is always on top of any of my concerns. Give them the best rating I can. The best thing I can say is I have been dealing with Preston Toyota for over twenty years.I give credit to Dave as Service manager and his staff. The Best, Thanks again for all you do in servicing our vehicles.
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July 2023 by Elizabeth Anderson
I just bought a 2021 Toyota Corolla from them and the buying process was so quick. I was only at the dealership for an hour and a half! I was fully expecting to be there for hours and they had me in and out with no issues! Thank you guys so much, I love my new car!
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July 2023 by Aa Ww
Dave Hogue and the finance manager were excellent. No pressure. Wouldn’t buy one from anywhere else.
