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June 2023 by Michael Miller
I have purchased two vehicles from this dealership and have had issues with service both times. After only having my new jeep for 1200 miles a service light came on. When I stopped to schedule service there was no concern for why I was upset. I also requested a loaner vehicle and they said they would call me when one was available. It has now been four weeks and I have yet to receive even a follow up call.
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June 2023 by Shawna
Justus, Kyle and Detryck are AMAZING! We were at Thayer most of today to get a new jeep and they made it a fun and easy experience! Thank you gentlemen for taking care of us ? an next time Cookies! ?Oh and I can’t forget Tyler you already know you’re awesome too. Thanks guys for all you do 5+ ⭐️
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May 2023 by N Worley
UPDATE: I took my vehicle somewhere else for service and their ASE certified mechanic found that a hose clamp needed to be replaced. I did not have a leak in my radiator as the “master certified technician” at Thayer claimed I had, clearly he missed that. I would have been charged for unnecessary parts and labor. I was looking at $2000 in service fees with other things that were unnecessary, I paid $225 for services! Please make sure you get a second opinion before going there. Don’t let parts just get thrown at your car, that’s what they tried with me. Shame shame!I HAVE TO GIVE A STAR IN ORDER TO POST. Took my vehicle in for an oil change in December, left with other issues. Reported issues and was told oh it’s an air pocket it will work itself out it’s fine. It wasn’t! Service failed to bleed the line after changing my thermostat and that caused water sloshing in dash which then lead to a “leaking” radiator. Only to have my radiator go out and now no one at Thayer will admit fault despite being told by service manager that the sloshing did lead to the failed radiator. But never did I have my radiator leaking from January 2023- April 2023. I brought it back in 3/4 after oil change in December because check engine came on and that’s was the “thermostat”. Never was a multipoint inspection done on my car either time brought in so things were missed and things were not done properly. Especially when I stated in December when I came to a stop my vehicle did a sputter, which could have been spark plugs, instead they readjusted my brake calipers because they documented it something completely inaccurate of what I originally stated. That could have been something going on with my radiator then, who knows because NOTHING was done properly from the beginning. So now Thayer CDJR will not take responsibility for the lack of care or the lack of returning phone calls when first reported about water sloshing. This is not how you maintain integrity!
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May 2023 by Lisa Young
Thayer Chrysler helped us get a great vehicle! They were very personable and helpful to the needs we needed in a vehicle! We have always bought from Thayer dealerships and will continue!! Highly recommended!!
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April 2023 by N W.
ONLY POSTING A STAR BECAUSE IM BEING REQUIRED TO! Took my vehicle in for an oil change in December, left with other issues. Reported issues and was told oh it's an air pocket it will work itself out it's fine. It wasn't! Service failed to bleed the line after changing my thermostat and that caused water sloshing in dash which then lead to a "leaking" radiator. Only to have my radiator go out and now no one at Thayer will admit fault despite being told by service manager that the sloshing did lead to the failed radiator. But never did I have my radiator leaking from January 2023- April 2023. I brought it back in 3/4 after oil change in December because check engine came on and that's was the "thermostat". Never was a multipoint inspection done on my car either time brought in so things were missed and things were not done properly. Especially when I stated in December when I came to a stop my vehicle did a sputter, which could have been spark plugs, instead they readjusted my brake calipers because they documented it something completely inaccurate of what I originally stated. That could have been something going on with my radiator then, who knows because NOTHING was done properly from the beginning. So now Thayer CDJR will not take responsibility for the lack of care or the lack of returning phone calls when first reported about water sloshing. This is not how you maintain integrity! When changing the thermostat they never burped the system hence the air pocket! But again Thayer service or Ryan Thayer will not accept ownership. I was then told I was lying about things, when I said I don't drive my car. I said I barely drive my car, 1000 since January is barely! But I'm a liar according to him, very professional. I then asked for my referral fees, I sent at least 7 people there to buy cars and he refuses. He say he has no way to look them up, Nevermind it's my family! I was also told by Lyndsay the service manager to have my tow bill submitted to her and it would be taken care of, I confirmed multiple times now I'm responsible for a $202 bill. However if I remove my Google review the tow bill would be paid, per Ryan Thayer. Great dealership huh???
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March 2023 by Adam Brents
Thayer Chrysler is Great place to purchase a vehicle. Their personable, no hassle sales and finance team is honest, treats you like family and provides top notch service throughout the entire car buying experience. Highly recommend!
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March 2023 by Allen Ahrens
(Originally 1 star) Was to get some accessories put on that I paid for at the time of sale. It's been over a month and they have no idea when the parts are supposed to be in to be installed? I have called 3 times and get the same answer.... we'll check on it. (Updated) Thayer has refunded my money for the accessories and are going to add the accessories at their cost. Customer service at it's finest!
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February 2023 by The Design Guy
I spent about 2 hours or so researching Jeep Wranglers on Sunday 2/19. I had my search narrowed down by mid afternoon and I reached out to Thayer Chrysler in Bowling Green by their online messenger. Monday morning Ben/ Sales called me and we discussed a 2016 Jeep Jk for about 40 min. He wanted to take a credit app even though I already had financing.I made them an offer that they rejected in mid afternoon. ( worth a shot ) I made them a higher offer at approx 4:30 pm which Ben called me , telling me that he and Rob the sales manager had accepted by 5:30 approx. I told them I would follow up with an email correspondence that included the contact to my lender. I sent this email to them within 15 min. I copied them and my lender with everyone's details. It was Presidents day and my bank was closed.I then shared the news with a few friends and my children. I purchased plane tickets from Maine to Bowling Green for 10 days later.2 hours later, Ben called to tell me that they sold the vehicle to another buyer that came in. So sorry but I have another one you will like ???Not going to lie, I was very abrupt with them. I had a few choice words.Apparently, they are exceptionally unethical and on top of that presume to know what I like.Not recommended.... Angry and InsultedIf Ryan Thayer wants to reach out, I'm all ears.
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February 2023 by Trevor Buehrer
After my 2021 Ram would not start it had to be towed to the closest dealership. Unfortunately that was Thayer CDJR. After 17 days and no update I called and they advised the part they were waiting for was not going to be arriving until the beginning of March (approx. 20 days). No loaners from the dealership are available as they are booked out “a coupe of months”. So now I’m forced to continue the truck payment with no truck. Warranty work has proven to be a hassle through this location. So now I’m forced to figure out a rental vehicle on my own expense due to an issue from the factory.
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December 2022 by Matthew K.
I am writing as the manager of a funeral home in Metro Detroit. We were in the process of transporting a decedent to another funeral home in Kentucky when our vehicle lost power on the freeway. Upon limping the vehicle into Thayer and my driver explaining our dilemma, the staff immediately understood the gravity of the situation and went into action. Within two hours our vehicle was diagnosed, parts were replaced and we were back on the road. It is with great thanks that I write this and I would recommend Thayer Chrysler Dodge Jeep Ram whole heartedly.
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October 2022 by Rachel Borders
This is an updated review. First of all, regardless of the prior circumstances that led to my most recent encounter with the Thayer’s service department, I can say with 100% certainty that this is the best customer service experience I have ever had in my life. The service manager Joe exceeded my expectations: he consistently communicated with me what was going on with my vehicle, he was able to obtain a loaner vehicle for me to drive while mine was being repaired, and took appropriate action to correct repairs that were previously misdiagnosed or incorrectly made. It also was apparent the technician who worked on my vehicle really cared about getting to the root cause of the problem and put a lot of time and thought into figuring out what was really wrong with my vehicle.I do wish my concerns were addressed sooner and/or taken more seriously in visits leading up to my most recent repair. I think that would have saved myself and Thayer a lot of time and money in the long run.In the end, I know dealerships sometimes get a bad wrap. I can tell you with confidence that no other auto repair shop would have done what Thayer did for me. Top notch customer service. They have earned a customer for life.
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October 2022 by Dwayne Smith
Thank you Tyler Herrig, and the dodge team for making my dreams come true. Their hard work, and dedication allowed me to become apart of the team! 2022 challenger RT. See ya at the finish line ??
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September 2022 by Carrie Bock
As a professional in management and oversight of many assets and teams, I find myself paying close attention to sales tactics and customer service. I cannot emphasize how comfortable I felt from start to finish working with my salesperson, Matt Smith, the Finance Manager, Justus Smith, and the General Manager, Rob Taylor. As an out of state purchaser, I felt well educated prior to my arrival and found both my trade offer and new vehicle price to be beyond fair. Everything was well prepared and exactly as I expected when I arrived to wrap up a same day deal. These gentleman and support staff went the extra mile to make sure small details were handled quickly and and without hassle, staying after close to ensure things were perfect. If you are buying a new or used vehicle, you owe it to yourself to visit these folks. The inventory is vast enough to please most all buyers and it was certainly worth my drive . I appreciate the Thayer Team….THANK YOU!
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September 2022 by Raymond Denney
Great people too work with. Ben Taylor was my salesman who done a really good job. Help my daughter finance her first car and they were great about explaining things. When in the market for my next vehicle I will give them a shot, if they have what I need.
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August 2022 by Rachel B.
This is an updated review. First of all, regardless of the prior circumstances that led to my most recent encounter with the Thayer's service department, I can say with 100% certainty that this is the best customer service experience I have ever had in my life. The service manager Joe exceeded my expectations: he consistently communicated with me what was going on with my vehicle, he was able to obtain a loaner vehicle for me to drive while mine was being repaired, and took appropriate action to correct repairs that were previously misdiagnosed or incorrectly made. It also was apparent the technician who worked on my vehicle really cared about getting to the root cause of the problem and put a lot of time and thought into figuring out what was really wrong with my vehicle. I do wish my concerns were addressed sooner and/or taken more seriously in visits leading up to my most recent repair. I think that would have saved myself and Thayer a lot of time and money in the long run. In the end, I know dealerships sometimes get a bad wrap. I can tell you with confidence that no other auto repair shop would have done what Thayer did for me. Top notch customer service. They have earned a customer for life.
