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July 2024 by Linda Sites
I reviewed Thayer Toyota in Bowling Green three years ago as having great customer service. I decided that after three more years of excellence, I needed to revisit and update my review. I want to mention the apparent competence of the unseen and thus unidentified mechanics who've done excellent work over the years on my automobile (that is now a senior citizen like me), but I especially want to praise the front-line guys with whom I speak to make my appointment and who discuss with me and coordinate my car's inspection and work to be performed. Tom and Brian are among the nicest people I do business with, and I actually enjoy our interactions. I wouldn't consider taking my car anywhere else for service, and it's due to the phenomenal customer service delivered by a great staff.
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July 2024 by Ashley Hazelbaker
LOVE the car I bought there but brought it in to fix the seat my boyfriend broke they did an amazing job doing that, but I had an airleak in my tire and they tried to tell me the tire pressure sensor needed replaced when it didn't need replaced, I just got the tire fixed for free. Then I brought it in for an oil change early on accident they discounted the oil change but told me I'd need my brakes replaced by winter so I called around winter and talked to someone else and she looked at my report and said they're fine and I just got them looked at again and someone else said they're fine...not a big fan of their mechanics they do great work but don't let them tell you what's wrong with the car, you have to tell them.
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July 2024 by alissa gilley
After traveling to every corner of Ohio we ended up finding an excellent deal on a spotless Toyota Sienna here. We worked with Rick, remotely, for a truly seamless buy. Finally able to travel with all my kiddos in one vehicle. Thank you!
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July 2024 by Julie Petersen
I purchased a 2024 Toyota Corolla Cross Hybrid SE, and l was pleased by the entire experience. Because of global supply chain issues, it was a challenge to keep any hybrid by any producer on the lot, and there was a bit of a wait to order one. Rick Osborn was my salesperson, and he was wonderful during the entire process. He answered every question l had, and if by some chance he didn’t know the answer, he researched it and got back to me quickly. He was helpful, patient, knowledgeable, and completely transparent about the entire process. He reached out to me regularly to apprise me of the arrival of the car, and kept an open line of communication. I would not hesitate to purchase another car with Rick Osborn, and l look forward to doing business with him in the future.
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May 2024 by Sanity_or_Bust
Not your normal dealership. Or the normal dealership I have experienced. If you take your car in and you tell them you need something that is what they do. I stopped going to the dealerships a long time ago because of all the upselling. Thayer Toyota is doing it right.
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April 2024 by Rick Osborn
Tom S. was great. Very easy service experience..
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April 2024 by Ken Leady
Always great service with a super friendly staff!!??
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April 2024 by Tom and Terry Otley
Marisa was wonderful at explaining every feature of our new Highlander! We would definitely choose her again as our salesperson!
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March 2024 by Nicholas Rulffes
We bought a pre-owned truck here. Our sales person Christi was great. She kept us in the loop and always responded promptly even when she wasn't at work. They were honest and the prices were fair and they kept to the advertised online price. We drove here from NY, the process to finalize the sale was quick and painless Mike the finance manager was efficient and thorough as well. The deal and service was good enough that I would drive here again without question. Thanks Christi, Mike, and Thayer Toyota!
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February 2024 by William Thatcher
After my engine died, I was in a pinch to find something reliable that would last me for years. Cesar Vilchez at Thayer was incredibly helpful in this process, he not only made me feel comfortable with the options I was looking at, but gave me actual advice beyond just a sales push. I ended up with a 2018 Corolla and absolutely love it!
I can’t recommend Thayer enough, great dealership and friendly people. If you’re lucky enough to have Cesar as your salesman, regardless of your choice you won’t leave the dealership with any doubts.
Thanks!
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February 2024 by Samuel Villarreal
Easy & very professional staff. The salesman wasn’t pushy like i have been approached at other dealerships. Cesar Vilchez was the salesman i dealt with and he helped me find the family vehicle. 5star
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February 2024 by tim massie
My family and I have purchased multiple vehicles from this place. They have the small town feel and care that’s difficult to find these days. Cesar was extra patient with us and took care of our exact needs. Very friendly and professional, don’t waste your time anywhere else, go to Thayer Toyota and ask for Cesar!
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February 2024 by Quique V
Cesar helped me find the vehicle that I wanted. The entire experience was smooth and stress free. I’m looking forward to getting my new trade in!
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February 2024 by Dane Sabo
I worked with Cesar Vilchez in new car sale. He was very knowledgeable answered all my questions and went above and beyond to help me.
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February 2024 by Ben Taylor
Cesar was great and got me a good deal on my 4runner and my lexus
