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November 2023 by Josh Banfield
This is our second vehicle purchased from Thayer. They had exactly the vehicle we were looking for and it was great working with Kena Marshall. Would recommend this company for anyone looking for a quality Honda vehicle.
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November 2023 by Garrett Lewis
My car recently took a turn for the worse and I had to make a very quick decision to find something new. The car I bought from Thayer has been truly a life saver. Cesar was extremely kind and understanding of my situation and he was very helpful in getting me into my new vehicle. Loved my experience here.
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October 2023 by Ashley Grant
THAYER IS THE PLACE TO GO! If you are looking for top notch Customer Service, look no further. After over a month of battling with another area dealership, Thayer was able to take care of my brand new Rav4 in just days. It all began with Brian (Service Manager). I spoke to Brian, explained my situation, and he jumped right onto getting me into a loaner and scheduling my appointment. Cyndi (Warranty Advisor) is the most organized, caring, and BEST communicator I've met. Cyndi listened to all my problems and concerns and was extremely sympathetic of the situation I was in. Cyndi kept in close communication with me regarding what they found, next steps, the work that needed to be done, and when my Rav4 would be ready to pick up. When I picked up my Rav4 Cyndi walked me to my Rav4 and showed me the issue and walked through everything that was done to correct it. I was even lucky enough to meet the Master Tech (Chuck) who fixed my Rav4! I could absolutely tell he takes pride in his job, and I was so happy I could meet him and be able to personally thank him for taking good care of my Rav4. Being able to also meet Brian and personally thank him as well, was an incredible experience. Brian also has a strong passion for what he does, and he reminded me that they are always happy and willing to take care of my Rav4 when needed. This was such a relief to hear after a nightmare of an experience at another dealership. The morning after I picked up my Rav4 up, Cyndi texted me just to check in and see how my Rav4 was doing. When I say this little gesture brought me to tears, I am not lying. CUSTOMER SERVICE AT IT'S FINEST! I cannot wait to continue to be a longtime returning customer at Thayer's. Don't second guess yourself and go to Thayer! You will be as happy as I am! Thank you Thayer for taking good care of me and my Rav4. YOU ARE THE BEST!
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September 2023 by Kait M
Best experience at a Toyota dealership. Christy was fantastic to work with and made the process so smooth. She was willing to help and get us what we wanted! Very happy with our new purchase!
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September 2023 by Matt
We had been looking for a 4 runner and had contacted 3 dealerships with no luck. We worked with Khristy who made the process easy and enjoyable. This dealership is very friendly and appreciative of your business. We will be sure to recommend and come back in the future!
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September 2023 by Kate M
Best experience at a Toyota dealership. Christy was fantastic to work with and made the process so smooth. She was willing to help and get us what we wanted! Very happy with our new purchase!
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August 2023 by Julie Bruechert
Thayer was my second Toyota dealership I went to for my journey of finding my Grand Highlander Platinum. I knew they didn’t have what I was looking for but they had the XLE Model and I wanted to test drive. My husband stopped first and Cesar came out to help him. He was very informative with him about the car and answered all of his questions. I went out to test drive it and also test drove a trdpro. I didn’t care for the XLE and knew a platinum was not going to happen. Cesar kept me informed when the Trdpro was being test driven and whether it sold. Although I did not end up buying from Thayer due to I ended up finding the Platinum Highlander, Cesar I felt did a great job with us. Thanks again!
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June 2023 by Marianne Siler
Went to get oil changed and tires rotated, when the tires were rotated the wheel stud broke they were going to charge us $215.00 for a part that cost $4.25 husband told them since they broke it they needed to pay for it.
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May 2023 by A M
Very disappointed in this dealership. Dealt with the head salesman there...28 years at a family owned dealership, and he didn't even have the decency to follow up with a phone call regarding the availability of a car or ordering a car. We had an in person meeting with him and his last words were, I'll get back to you either way. Should only be a couple days. It's been over a week and haven't heard a thing. Would not recommend!
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April 2023 by William Erby
Working with Marissa at Thayer Toyota was an absolute pleasure. I was purchasing from out of state and looking for a hassle free experience. Thayer has provided my best buying experience to date. I was sent an out-the-door price summary with no hidden fees or extras the same day that I called. I was able to pay a deposit and pay for the vehicle at the end of the week.Every aspect from the initial contact call to working with the finance manager to get out the door was a hassle free experience. Exactly what I look for in a dealership.
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April 2023 by Mike Schuessler
Just completed the purchase of a new Toyota RAV4 Hybrid at Thayer Toyota in BG. It was another enjoyable experience. I worked with Mr. Cesar Vilchez and I would highly recommend contacting him if you stop the dealership looking for a new vehicle. He found us just what we were looking for and helped us finalize a very fair deal.
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April 2023 by joe secord
I have taken our vehicle to Thayer Toyota for the past two oil changes as we travel the area and at the time could get us in with no issue. Today realized we was close to the oil change so took it to my local Toyota dealer. They came out to inform me that who ever did my last oil change stripped the bolt. Repair is going to be just shy of $500. Will be contacting the BBB about this incident. This does make sense since the last time we was leaving the dealership was told there is a oil leak and to make sure I keep oil in it?
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March 2023 by Smart Cuckoo
I recently bought a car there and the sales rep that helped us, Marissa, was super nice and awesome to me and my wife. Their selection is great and the service we got was top notch. If you need a car look no further.
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February 2023 by Derk Ga
Do not use their service department. The wait times are incredibly and the employees do not offer any updates on what is happening to the vehicle.
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February 2023 by Louie Bourachi
Christy was so helpful and cooperated,, I bought a Sienna 2021 LE I'm happy with this car, Thankbyou Christy!