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March 2024 by E Villanueva
Food is fantastic service ok I guess, atmosphere, if you like dark holes in the wall it's perfect, usually just get my food and leave.Parking: If you like your car to get hit while you're buying bagels definitely park here.
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February 2024 by Jakob Jamess
Tell me why I’ve been trying to call this place of business for the last 20 minutes for help with my order and can’t get ahold of a single store representative? It just rings, and rings, and RINGS…. crazy, ever since Covid struck it’s like a rarity to find people who are running a business the way they’re actually getting paid to. Maybe it’s time for Bruegger’s to start. The staff have been rude on numerous occasions while attempting to order inside as well. Yeah the food is great, but when your customer service is piss-poor it’ll be hard to continue seeing people walk through the door.
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January 2024 by emily k
Not as good as it used to be :(
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January 2024 by Sierra Roth
Have been coming to Brueggers since I was a kid. This location is by far the worst I have ever been to. The owner/ manager with blonde hair is one of the most unprofessional and unpleasant workers I have ever seen. She is incredibly rude, only yells at you and others, and makes everyone in the store uncomfortable. Save yourself a ruined morning, go to the Strongsville one instead or a different store.
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January 2024 by N Steven
Update Jan 2024: We were given a gift card for here. I remember the bagels used to be so chewy and good. Now, they’re flat and like cardboard. Hardly rising when baked. See photos below.Quality and consistency of bagels have gone down over the past year or so. I still go from time to time, but the icing on the cake was this past Sunday. I placed a mobile order on Sunday May 14th. Drove to Bruegger's only to find that the store was locked and closed. Note on the door about a delivery issue, and out of bagels. Unable to contact store for a refund, have to fill out an online form. They should have the ability to shut off online ordering.Edit 5/23/23: Closed again this past Sunday at 12:15PM. My wife put in an order online, and yet again it went through, but the door is locked.
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January 2024 by Halle Lingo
Manager is petty. She wouldn’t let me pay for a box to take a half dozen assorted bagels to an event because I didn’t order the bagels online through their catering menu. The online option doesn’t work.
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January 2024 by Annette Martinez
The service from the hispanic lady was A+ she was the only one doing all the work, looks so tired but yet the service was great. They should have new management so they could do
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January 2024 by James Bubnick
I haven't been here in forever but not like it used to be.No indoor seating...that is pretty awful as it's end of 2023 and no reason to have the seating removed.I ordered multiple bagels and sandwiches and all were smashed. Nothing was on these, they were in the top of my bag from the staff...Seems like a lot of reviews not similar issues. Seems like something changed.
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December 2023 by srdjan sudar
Great food and service!
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November 2023 by Jeffrey Lawer
The food/service itself is fine, but they have NO indoor seating at all anymore. They said they took it away during covid and aren't bringing it back (this is mid 2023 mind you). Many people are forced to sit outside by the ice cream shop because of this, not sure how a chain place like Bruggers allows franchisees to decide not to have basic indoor seating. Location could use a refresh too, hasn't been touched since the 90's.
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October 2023 by Jim R.
I used to love Bruegger's. I have seen and heard that it has declined in the recent year. The appearance of the store indicates that as well. However, I still had money on my account so I wanted to use it before the inevitable permanent closing. I ordered ahead for 2 breakfast sandwiches for my two high schoolers to pick up on their way to school. Order went through (and yes, it was the Brecksville location) and I was charged the $16. After arriving at work, I get a text from my son saying that no order went through, they got no mobile order, and there was no food for them. They went on to school. I double-checked my account and the order DID go through and I was charged. Drove to the restaurant around 8:00 am and the door was locked. Got someone to finally answer and showed them my account on my phone with the order. Was basically told, "yeah, sorry, can't refund you." They offered to make the sandwiches for another day. But after seeing how things looked behind the counter I'm not sure I want my kids ingesting any food from there anyway.
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October 2023 by Ryan Brusk
They're always closed early due to staffing issues or some other issue. Used to like going here for breakfast sandwiches or bagels but not worth the trip anymore if they're always closed.
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October 2023 by Tina W
My favorite Bruegger's most wonderful employees excellent service and food.
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September 2023 by Louis
Came in a little before 1pm to order a bagel sandwich and coffee and the door is locked with lights off like they were closed. They close at 2 but no sign saying anything as to why they were closed. I along with 3 other customers came at the same time to a locked door and confused. This is the second time I experienced this. What’s going on??
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August 2023 by Ever Green
Love these bagels, the selection, location, and staff. Great place to grab a bite to eat at the metroparks.
