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July 2023 by Janice Hannah-Hardy
While trying to obtain lottery tickets out of the machine at the Turney Road location, the machine would not dismiss any tickets for the megamillion nor the Powerball. I asked to speak to the manager where she could open the machine and see where the problem was, and make the correction. The manager refused to open the machine by stating, she does not have keys to open the machine. As I asked for the corporate telephone number, she went to the office and wrote down the and came back with the keys to the machine. The machine was out of paper which she fixed. That was after she insisted, I needed to play one of the scratch off because she could not give me a play one of the scratch offs, which I’m not a custom to playing and when she fix the machine by making sure the paper was fit properly., The machine began to work. This level of incompetence is unacceptable and I do not believe she is manager material. Her name is Sheba or so she said it is. As she begrudgingly gave me her name. Not only that, she sent her employee out three to tell me that there was nothing that she could do to assist me. Never shop at the store if you can help it unless you don’t care about customer service.
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May 2023 by Cindy Pace
Great customer service! I emailed corporate customer service when I had an issue with a local gas station and received an instant response; the manager of that local station then called me within 2 hours; I'm impressed!
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May 2023 by Elijah Crazy Funny
Some of staff at True North North Randall is very unpolite, mean, yelling, cussing at paying customers. A disgress to our community. They are behaving so unfriendly. They need a good Management Team..
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January 2023 by Russel Kraemer
Do not use your EFS card at True North Shell. Either they don't accept it or don't know how to use it but they will get it canceled by EFS for fraud alert due to multiple failed attempts. Your EFS card will be worthless. And it's worthless trying to talk to anyone there about it.
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January 2023 by C
Expects store level employees to do things no one at the corporate level would be willing to do....
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January 2023 by Bryan Milz
I have tried contacting the office, and never heard back. So disappointed. Have gone to locations and they are closed, and when I get to one that is open, the back of the car is filthy. The closed one happened once two days after our last storm, but also just now. If you only want the front of your car washed and don’t mind driving to look for an open wash, while having to back out when they are not in service, this is for you. Picture is from my window after being “washed”. Car is just as bad. This is dealing with the Flash Pass.
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October 2022 by Anthony Novara
they charge $2,00 for air to top off air in tires and same thing for vacuuming your car. Really sad.
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September 2022 by Brandon Dunnell
Great place good people.there
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August 2022 by Michelle Lee
Great company
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August 2022 by Daria Williams
the True North in Hilliard has some amazing people working there and I always make sure I have time to see them. They are very friendly and love to talk.
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August 2021 by Brenda Stepp
Too many people allowed to stand in front entrance and beg for ?.
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February 2021 by Claire Wallace
They refuse to answer the phone and all I want is my W-2. I don't work there anymore so I don't understand what the hold up is. Please Meredith, Answer the freakin phone.
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November 2020 by Melissa-Anne Lewis-Kerslake
Always a pleasant place to go!
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October 2020 by Victoria Serpone
Especially the one in chesterland it's the worst in every way.
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October 2020 by Willy Hamama
Corporate office hasn't returned a phone call in over 2 weeks.They closed a location and I want to purchase it but they are too good to return a phone call.No wonder it closed. The location for the right owner would be successful. These guys need to get off there high horse and answer a phone call to make money.I'd hate to be a shareholder of this company.
