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July 2023 by Janice H.
While trying to obtain lottery tickets out of the machine at the Turney Road location, the machine would not dismiss any tickets for the megamillion nor the Powerball. I asked to speak to the manager where she could open the machine and see where the problem was, and make the correction. The manager refused to open the machine by stating, she does not have keys to open the machine. As I asked for the corporate telephone number, she went to the office and wrote down the and came back with the keys to the machine. The machine was out of paper which she fixed. That was after she insisted, I needed to play one of the scratch off because she could not give me a play one of the scratch offs, which I'm not a custom to playing and when she fix the machine by making sure the paper was fit properly., The machine began to work. This level of incompetence is unacceptable and I do not believe she is manager material. Her name is Sheba or so she said it is. As she begrudgingly gave me her name. Not only that, she sent her employee out three to tell me that there was nothing that she could do to assist me. Never shop at the store if you can help it unless you don't care about customer service.
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May 2022 by John Schafer
today I witnessed a manager publicly humiliate an employee right in the doorway in the store with customers and employees right there. I wouldn't recommend working there or supporting this business. she is only worried about her store inspection coming up. not going into details but I will be calling corporate office. she is very rude person.
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January 2021 by Robert Hedrick
Everyone has always been super friendly and the store is consistently clean and well stocked
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October 2019 by Dilandau Albatou
Lady there with red hair is rude and argumentative. Purchased 2 drinks that were clearly labeled 2 for 5, they rang up 3.00, told lady that they were labeled 2 for 5. She continued to argue even with the badge showing their price that they were not included.
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June 2019 by Mary Bobb
I wrote a review about true north maybe 24 hrs ago. I said some negative things about this store I've never been to Ohio and we stopped at two different stores and I miss spoke when I said true north I apologize to true north and all their staff,for putting a negative light on their store. I had no issues at the store I had no problems .very friendly staff ,professionalism,no issues so I apologize for anyone who read my previous post