Citizens is a reliable and customer-focused banking institution with a strong presence across 15 states. They have approximately 1,100 branches and 3,100 ATMs, allowing customers to conveniently access their services. The bank's staff is consistently praised for their professionalism, friendliness, and dedication to providing excellent customer service. Customers highlight the exceptional experiences they've had with branch managers and tellers, who go the extra mile to ensure their needs are met. With a user-friendly mobile app and a responsive customer contact center, Citizens makes it easy for customers to stay connected and manage their finances effectively. The bank is a member of the FDIC and an equal housing lender, providing a secure and inclusive banking experience.
Amazing! The branch manager, Damien, really goes above and beyond to make sure everything is perfect. It's rare to find a bank with such supportive staff. Thank you Damien!!
November 2022
Outstanding service and I didn't even have an account there. Too bad I live so far away
March 2021
The tellers are always friendly. The bank has Competitive rates.
