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March 2024 by Lorenzo Torez
The absolute worst!! The Broadview location is terrible!! I can’t wait to get my stuff out of there will never use them again!! Nobody is there nobody answers the phone they don’t tell you anything about what they are adding or updating you come out there looking lost and blind sided no communication at all to tell you anything they all of sudden put a code lock on the doors no one ever emailed or text or called about that to let me know I no idea didn’t know the code to get in oh but they sure notified me by email about the prices are going up though they emailed that with no problem which also I think is super ridiculous also about the prices going up, then they never told me it’s 72 hours before a lock is removed I drove out there wasting my time and gas for nothing then they tell me the manager is supposed to call me to let me know when the lock is removed of course she never did all they care about is taking your money terrible ridiculous poor service! They send nonstop notifications and emails about money with no problem but never communicate to you about anything else that you should know! Horrible business!
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March 2024 by Bain Pain
Terry is awesome!! Always so helpful and nice. I wouldn't want to store my overstock anywhere else!!
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March 2024 by Aaron Hughes
I had a great experience Terry made sure that I got exactly what I was looking for and needed excellent customer service.
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March 2024 by Tom Kimberly
This location is extremely convenient and Terry made the process seamless. Highly recommend!
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March 2024 by Ariel Smith
Terry was a excellent help. Very nice and helpful. During our storage process. Informed us very well on how to handle our storage process..
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January 2024 by Anthony Wright III
I had a great experience with Terry she went above & beyond to meet my needs , I couldn’t be happier with the level of care & dedicated she showed!
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January 2024 by Nicki Platko
Terry has been a pleasure to work with. She has gone above and beyond helping with our storage needs. She has exceptional customer service. Thank you!
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December 2023 by Seh-Rin Sung
In the past, I've worked with Terry to rent my very first unit at this place. I hoped that she was still at this location as she's familiar with me as well and she's just a lovely person to work with and gotten the pleasure to know.I called and left a message today to voice concerns about the strangely quick-rising rent for a storage unit over the past months that I have noticed.Terry promptly returned my call while I was getting ready to head out for the day. She reassured me that as I was a great customer, she was able to secure a rent-increase discount to bring it down to a reasonable rate, after reviewing my account.After the phone call, I saw that I had received an email detailing the rent discount offer for the next 3 months from the Public Storage corporate email and detailing the total of my next payments.I highly recommend this storage site for anyone considering it and if you're able to meet Terry, she'll make sure you're taken care of in the best way!
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October 2023 by C B
Terry's efficiency and friendly demeanor made the move-in process smooth from start to finish. She was my first contact when I called in to inquire about a unit and because of her kindness and approachable nature, I chose this facility over a competitor. I was scheduled to tour the Akron location a few days ago and was happy to see Terry helping out there. She truly values the customers and her work and it shows! Thank you, Terry, for your patience kindness and outstanding support!
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October 2023 by Adele Marie
5 stars hands down! Ashley was amazing. She literally helped me come up with the best solution to fit my needs; was very patient while I was totally indecisive; and is very personable. It's so rare to run into people who want to do their job and actually CARE about whether or not you're pleased with the outcome. The world needs more people like Ashley!!! Thank you Ashley!!!
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September 2023 by mark lauber
Terry was extremely helpful in getting the storage unit I wanted. I needed a 10x30 bad and she called me several times to make sure I got what I wanted. Awesome customer service, awesome property, and even more awesome person! Thank you terry!
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September 2023 by Ralph Hintze
Terry, the property manager was awesome. She helped us get another storage unit with no problem. She’s such a wonderful lady good
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August 2023 by Sandy McKalik
Terry was so good at what she does I would really recommend this property to anyone that’s a unit awesome.
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August 2023 by Deborah Michalakes
Terry was very accommodating with us today. She even stopped her lunch break to show us a unit. Then when the site was down she helped us finish our reservation. We need more people like Terry in customer service !!!
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July 2023 by Rebecca Higginson-Ward
My husband and I have needed extra storage for the last year. Terry was THE BEST! So kind, happy, friendly snd helpful! I wish everyone in public service had her commitment to customer setvice.
