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February 2025 by Daniel Adams
Do not recommend. While I prepfer to support small mom and pop shops like, Axent does not deliver. We've had several botched orders with them, both large and small. It's a hassle to get it corrected, if at all. Customer service is poor and agrumentative, when you can get through, since voicemal is perpetually full. If your order is fulfilled, expect to contact them to ask when, since they won't notify you. Don't shop here if you want to feel like your order matters at all.
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November 2024 by Me Napeanut
Do not recommend this company. They do not deliver product when promised and the customer has to be the one to inquire regarding status of the order. Quality of product and screen printing is substandard and when issues are relayed to them, they don’t care about trying to make the customer happy.
Edit: Definitely not a fake account. My review is based on my direct experience. Your response speaks volumes of how you interact with customer. Of course, if you had customer service as good as you say, then one unhappy customer should be easy to identify.
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August 2022 by Dan Molnar
Great prices, awesome service, and they did a great job! You can't ask for more.
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August 2022 by Justin Z.
Since 2012 I've ordered my team jerseys and shirts through them, but as soon as I had an issue, Ryan had the worst customer service. I ordered a higher quality shirt, he gave me a lesser quality shirt, and when I went to ask for a replacement, he said "no" to my face. He didn't offer a discount, he didn't try to remedy the situation. In fact, he just made me feel worse by saying "Does it even really matter? They're just shirts for a youth camp." I don't care if they offer good prices, I won't ever do business with them again, because he has no kindness or care for you as a person.
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August 2021 by Scott Doeringer
I forgot to place an order for my business for an event. I can't believe how fast Axent graphics got the job done and early. Work was done to perfection and with a smile. I will definitely order again.
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August 2021 by Counterpoint Studios
I don't know why people gave them anything but a shining review- they were super nice, helpful, and professional. It's a small shop but they did a great job and are really easy to deal with. Even with covid they held onto our order for a long time until we could pick it up!
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August 2020 by Will Woodring
Very disappointed in the quality of service and in my treatment. Cassie mismatched the color she was given via email, printed it anyway and cited my desire for a fast turnaround as the reason she did not do it correctly or communicate to me that they could not match it before printing. She also then was unwilling to work with me for any corrective measures and unwilling to give me a refund. Thoroughly disappointing.
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August 2020 by Dre stacks
Great customer service really fast turnaround
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August 2020 by Tim Edwards
Very rude woman on the phone...she actually laughed when I began to ask questions...
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August 2019 by John Turnbull
Thanks to Axent Graphics for going above and beyond creating a great image for our shirts, they definitely stand out.
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August 2019 by Be Pol
Highly Recommend working with Axent Graphics on printing projects! Axent has stupendous customer service, very affordable print designs and quality shirts done on time! Our rep Marty was great to work with on everything from quotes to the design. We have used Axent Graphics for several projects over the past 4 years and will continue use them in the future. The team at Axent is a pleasure to work with, as they work with us to stay on time and within our budget when printing hundreds of t-shirts. I recommend shopping local by supporting this Ohio owned, family run company (which I learned has been in operation for over 30 years), with authentic & hard-working employees.
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August 2019 by Laura Housum
My organization LOVES Axent Graphics! They go above and beyond for all of our orders. No job is too big or too small. Prices are more than fair and turn around is as fast as it can be! I've gone in with vague ideas and Cassie and Ryan take it and run with it giving us the best quality unique products out there. Quality is outstanding. You can't go wrong using Axent Graphics.
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August 2019 by Cameron O'Brien
My organization had terrible service over the past week, denying our designs twice because " it's not my fault it sucks", really?! On top of that making us pay a "rush" charge for these shirts since they wouldn't approve one in a timely manner, just pitiful...If this was done in a professional shop our shirts would have been done in a much more reasonable time with considerate service.Point being, this "store" is just unprofessional on so many levels, avoid it so you do not end up with migraines.
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August 2019 by Denise Schlueter
Marty did an amazing job with my Kindness Crew t-shirts for my elementary students! These were the cheapest and the best ones we have purchased over the past 4 years. I would recommend him to anyone and will continue using Axent Graphics in the future.
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August 2019 by Marie M
I have used Axent Graphics for my school shirt orders the past couple years. I have always received timely communication and great customer service. The prices would be hard to beat, no matter the size of our order. Thank you!
