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March 2024 by Hildry Williams
The store was really congested with packages, every where! I know that it's a business of sending packages, I've never seen it like it was.
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March 2024 by William Greenhouse
Not having a printer at home, I have relied on this UPS Store for printing from a thumb drive. 2 weeks ago I tried to print something and I was told that management will “no longer permit” people to use thumb drives on their printers. “Can’t you e-mail it to here using your phone?” No. Because I don’t have these sensitive documents on my phone and because I’m not sending personal info including SSN over the internet. FedEx is just two streets over. FedEx now receives all my printing and shipping business and will never darken the doorway of this UPS Store ever again. Fed Ex lets me use my thumb drive (like UPS used to before the new management decided control is more important than customer’s needs).
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March 2024 by Patrick Ryan
The young girl working there is the worst excuse of a customer service representative there ever was. How about a hello, how can I help you? No, she just looks at customers like they are speaking in Martian.
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March 2024 by Ryan Maraffi
Excellent customer service
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February 2024 by Jean Carlton
Customer service is exceptional!
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February 2024 by Omar Jimenez
Customer service was mediocre at best. the agents were not friendly, they were short on their responses, and we’re to help
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February 2024 by Gail Hunter
Employee 238610 was very nice.
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February 2024 by daisyalive Magnanimus
David and the team were very friendly and tremendously helpful!
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February 2024 by Asia Ross
They are a good place to return items to Amazon.
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February 2024 by Angie Ulbrich
She was real friendly. Real helpful. Did not know what I was doing. She's walked me step by step. She was awesome.
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February 2024 by Michele Mercedes D
We walked on 2-1-2024, and there were several people coming in with us not including the ones already in the store. The young man behind the counter was so calm, friendly and patient with everyone. While he was copying, faxing, giving Amazon Kiosk instructions, taking in returns, doing math in his head and training a new employee, two guys (assuming owner or management) stood behind the counter yapping with one another. It wasn’t until I asked the young man his name so I that I may write a nice review that the two guys paid any attention! The one guy was quick to give me instructions on how to leave a review on Google! (Take care of your own business, Google has got theirs covered!) Really? You can hear that, but not your employee taking care of 6 people simultaneously. Well the young man, David Gyenga deserves 5 stars! He is a true asset to this business and with his demeanor will be a success anywhere! Owner, manager or whoever you guys were … well, you get 2…if even! I read the other reviews stating rude employees. I’m retired now, but in my life experiences, having owned my own business and having worked in management for others, multiple rude employees at any one business usually stem from poor management.TIPS FOR CUSTOMERS:I have never had an issue with any of the employees at this location. They were always kind to me. Be kind to them, not only are they dealing with rude customers but their owner/ manager may be a jerk too. (We’ve all been there) Always get an Amazon receipt. That’s not a UPS issue but an Amazon one and can usually be corrected through the chat on the app.TIP TO MANAGEMENT/ OWNER: Your employees will show more respect for your business if you do. Geez, help out, maybe train new people so there’s consistency. It will also cut down on employee turnover.IT IS YOUR BUSINESS DUMBA$$! Business owners work too! You haven’t even cracked 3.5 stars! If your business goes down the toilet there be no one blame but yourself!
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December 2023 by Ruth Kucinski
The UPS Store makes it easy for me to mail things, safely packing up those mailings, returns to Amazon & shredding. It makes my life much easier at times.
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October 2023 by Ryan Smith
All the employees at this location are friendly and helpful id recommend using this one over w.ridgewood for sure
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October 2023 by Ne'Chelle “Ne” Sanders
Kelly at the UPS on Ridge road in the shopping plaza was extremely friendly, welcoming and professional. she was alone and making sure she got everyone taken care of in a timely manner! She was great and is an asset to the UPS team!I am giving her this recognition because I visit many different locations and encounter many different attitudes and personalities. My encounter with Kelly today was refreshing!
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October 2023 by Lavonne
I was dreading coming here today because I have personally had terrible experiences at this specific location..but I dealt with Sio today who helped me with mailing out something I was returning. Walked me through the process and was patient professional and friendly. Will return and give this location another try due to his customer service.
