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December 2023 by Brian Henry
Very happy with my experience at Annie’s. Easy to schedule the appointment, professional and knowledgeable staff. I was advised to go to the dealer for my repair but Annie’s was able to take care of the issue and at a much earlier time than the dealers. I’ll go back when I need cars serviced. ?
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December 2023 by Mary Margaret Zavertnik
My car needed a quick repair that was needed immediately. I called them and they were able to get me in right away. Fast, efficient and very helpful.
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November 2023 by Fran Zielaskiewicz
Great place to do business…always helpful and friendly and most of all honest. They never overcharge and are completely upfront about work that needs to done and work that doesn’t need to be done. So glad we found them…
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July 2023 by Matthew Scott
Complete IncompetenceService: Brakes
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June 2023 by I'm A Cat!
They remodeled the waiting room and front office staff really helped me get my car repaired quickly and at a good price.
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June 2023 by Mustafa Sammor
My coil spring was collapsed and the front weight of the car was falling on the front tire so I brought it here to be fixed. Not only did the repairs take longer than promised, but the quality of the work was very poor.The wheel alignment after the coil was replaced was uneven (and still is). When I brought this to the attention of the staff, they allowed me to bring the car back in for an adjustment. The wheel alignment is STILL skewed. Till now I have to hold my steering wheel slightly to the left or the car's direction will shift completely while driving.To make matters worse, the pricing was very unjust. With 3 different quotes and obvious attempts to upsell me extra parts and maintenance. I was charged a significantly high amount for the service I obtained.Overall, I would not recommend this auto body shop to anyone. The poor quality of the work and high prices are definitive red flags that make this a place to avoid.Service: General repairs & maintenance
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May 2023 by Franco Filice
I stopped by late Thursday to see if the guys at Annie’s could get an O2 sensor out of my catalytic converter. The apologized they could do it that night but by 10am Friday I had a call that the sensor was successfully removed. I appreciate their help and will be taking any of my vehicles to them when needed.Service: Exhaust
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April 2023 by Jon
I had issues with my car that my social circle did not know how to fix. I took it here and they figured out what was wrong quickly. They use a system that lets you see the details of the repair on your phone. I was in and out in the same day and my issues were fixed.Service: Electrical
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April 2023 by David G
Had a bunch of check engine lights come on the dash, turned out to be a failed wire to the ECM, did a good job finding the problem and getting it fixed without breaking the bank. Experienced techs, also have loaner cars and reservations which makes it easier.Services: Electrical repair
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April 2023 by Christina S
Fast service, easy to make an appointment, have loaner cars if you call ahead. Car works great and I have no worries about reliability.Services: Transmission
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April 2023 by diane frederick
Was driving and my tire pressure warning light came on. I saw their sign and pulled in. They did not hesitate to help me (Chad) even though they were closing! He came right out and checked the tire, put air in it and I was on my way! Super friendly and kind and no charge! Thank you so much Chad for your kindness. It was a Friday evening and I doubt I could have gotten anyone else to help me.With gratitude…the lady in the black Ford Explorer!Service: Tires
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March 2023 by Jeff S.
Great place, very professional staff. My 2015 Jeep Wrangler developed a crack in the radiator and they got me in and took really good care of me. They were able to get all the parts required and get my jeep back to me in a timely manner. While I was waiting I noticed they treat everyone like a friend.
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February 2023 by Prestige Worldwide Cleveland
Kevin and staff are very helpful. Got me backnon the road right away. Another shop had gave me a list of 4k in repairs that weren't even needed. I appreciate their honesty here.
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January 2023 by Beverly Allen
After visiting several auto repair shops in the Cleveland area and elsewhere, my daughter kindly referred me to Annie's Auto. Ron Paolella and his crew are truly the most wonderful, efficient and competent mechanics and people I have ever met in my life. I would refer Annie's Auto...and have... to anyone looking to have any type of service on their vehicle. I am blessed to have met Ron and will continue to keep him a part of my life with or without service to my vehicle. I am truly blessed and truly grateful. Thank you very very very much. Beverly AllenService: Auto maintenance
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November 2022 by Rosalyn Fejes
The *Valedictorian* of a graduating class receives a high distinction / acknowledgement amongst their peer group for a very good reason:*They earned it, and they deserve it!*Similarly, when you see only **5 STAR customer reviews** from a shop, there's a very good reason:*They EARNED it, and they DESERVE it *Once you meet *Ron* and the conscientious team (with a great sense of humor, as well) of mechanics in the shop,you'll know why.The integrity, courtesy and character of these individuals exemplify and remind us of the **supportive community environment and service attitude** that we should expect (and deserve) from each & every business in the country.Discovering Annie's Auto (⭐10 STARS ⭐) is even better than winning the lottery!You have a customer for life!Thank you, Ron❣️
