-
December 2025 by Brandon Frederick
Have 2 recalls on my Chrysler Pacifica. 1 software, 1 door airbag replacement. Google’s saying it’s 2-3 hours of work. Dropped off Wednesday at 9:50am and was told same day pick up twice. Didn’t hear anything all day, so I reach out at 3:30p. I’m told it won’t be ready today. Ask for a text in the morning with an updated estimation on when it’ll be completed. 10am rolls around with no word, so I reach out. “Tech is telling me about 3:30pm.” My car will be on site for 14.5+ hours for 2-3 hours of work. In the market for 1 vehicle and another in 6ish months. This is last place I’ll entertain, even though they have the Mazda CX-5 I’ve been eyeing. Bad communication, long execution on service. Disappointing.
-
December 2025 by Tom Tom
Nice enough place just like any other car dealership that your best friends until you buy the car. LOL
-
December 2025 by Becca White
This is the 2nd vehicle I’ve purchased at Brunswick Auto Mart. From start to finish, my experience was exceptional. Steve Stropko provided top-tier customer service—attentive, knowledgeable, and genuinely committed to helping me find the perfect car without any pressure. He took the time to answer every question, made sure I felt confident in my choice, and made the entire buying process stress-free.
The finance process with Mike McGlaughlin was just as impressive. Mike was professional, organized, transparent about every detail, and made the final paperwork smooth and easy.
I’ve purchased vehicles before, but this was by far the most pleasant and seamless experience I’ve ever had. If you’re looking for a dealership with people who truly care, Steve and Mike are the team you want. Five stars all the way!
-
December 2025 by Lauren LaPinta
We stopped here after finding a car I was interested in online. We were immediately greeted at the door by Ravi. Ravi was incredible from start to finish. He made the stressful situation of losing my car in an accident so easy that it actually felt calming. Unlike most places, we didnt feel pressured or like we were being lied to. Our finance guy, Chuck, was also great and made everything extremely easy. I would highly recommend this location and these people, and I've never said that about a car dealership.
-
December 2025 by Susan Saylor
This is the third vehicle we have bought from Brunswick Auto Mart. Our salesman, Richard, was wonderfully professional in this process. All the staff have been kind, professional and informative!! The staff was friendly and kept in touch with what our needs were! We never felt pressured. Pulled out of Brunswick Auto Mart with another great car and experience. Again, Ronald was great. Thank you staff and I will send my family and friends to purchased a car. Thank you all!!!
-
November 2025 by Jesse Armaline
Thank you for putting new breaks on my Subaru Outback I bought 2 years ago. I just almost hit a deer in upstate New York. The breaks worked great and the deer is safe!
-
November 2025 by Mary New
The atmosphere couldn't have been any better. The employees there was the best employees I've ever met reading willing to do anything and everything for their customers you truly would leave your satisfied. Best place I had ever went to drive for a specially my first brand new one so what I made the choice to come here. A special hi-5 to Mo, who is the man I was spoken to. Best salesmanship I never experienced. I am so glad I want to hear from my first vehicle. And I would certainly recommend this place to anyone and everyone I know. Best place I ever went to.
-
November 2025 by Connie
I bought a used Toyota Corolla from Brunswick Auto Mart. This was my second used car from them. The car came advertised with four new tires and new front and rear brakes. We were having trouble with the car and found out one of the rear brakes was put in backwards. Unfortunately the used car warranty has expired. I'll think twice about purchasing a third car there or using their service department.
-
November 2025 by Bert Rod (Brod)
I drive quite a bit for work approx. 35-40k miles per year. I owned a 2019 RAV4 and loved it so I bought a 2025 RAV4. The entire purchasing experience was wonderful and working with Nanette Slack made it simple. About 2 months after I got my 2025 RAV4 there was an issue with it not idling properly and it kept stalling. I took it in to be corrected and this is where the troubles began. I was promised the car would be done in no more than 2 days. They kept the car for many days and did not communicate what was going on or why. After many calls with no resolution, I had to get my salesperson involved. The very next day I had the car back. To say I was angry and unhappy with my experience is an understatement.
Fast forward to October, I’m almost at 33k and an engine light comes on. Not happy about this because nothing should be wrong with the car at this point and now I have to take it back to the dealer. Here is where I had one of the finest customer service experiences in my life. Ben Kmiecik has redeemed my faith in this dealership. He kept me informed at every turn and though I had to bring it back to have a correction made to the service, he made sure that I was able to utilize a fleet car and notified me of all things involved. The experience was truly one of the best I’ve ever had in dealing with any car dealership. I sure hope someone in management sees this and realizes what a gem of an employee they have in Ben.
-
November 2025 by Maddy
Ravi went above and beyond to help me get a used car in my budget. It was my first time buying a car and he was 100% honest about exactly what I was looking at while staying within my goals! I highly recommend Ravi, he was wonderful to work with!
-
November 2025 by Juliano Morales
Updated Review – from 5 to 1 star.
After years buying from Brunswick Auto Mart, I’m disappointed by how their online pricing has become misleading. On Nov 10, 2025, my wife called about the Jeep Grand Cherokee L shown online for $49,911, but was told the real price was several thousand higher. Prices change, but advertising one number and refusing to honor it isn’t right. Transparency matters, customers deserve honesty, not bait-and-switch tactics.
-
November 2025 by Rush Pelto
Not to thrilled was sitting in the finance and had to call it a night for hours and come out to the parking lot and the vehicle was driven back to the other side of the parking lot with the kids car seat and coat in it when it's cold out and they have no respect to let us know to grab the stuff before they did what a joke
-
November 2025 by Scott Mewszel
Customer service is no good! If you buy parts from these ppl and they are defective or faulty they will require you to take it to a dealership at your cost to prove the parts are defective before they will initiate a warranty return. This is ridiculous and unacceptable!!
-
October 2025 by Ron Miller
Took my Jeep in for oil change. They asked if I wanted a tire rotation I said ok they never gave me a price. They rotated tires and left 2 valve stem caps off They normally wash vehicle never did that. They charged me 25 dollars for rotation plus oil change. Never going back there.
-
October 2025 by Beth Palmer
We recently visited the dealership to test drive a used car our son was very interested in purchasing. Our salesperson was nice enough and knowledgeable. However, when it came to negotiating the price, they wouldn’t even counter offer. Disappointing experience and will likely not consider this dealership when shopping for a vehicle. My son found the same car with lower miles (although 1 yr older) that fit his budget and matched our credit union’s interest rate at a nearby dealership that worked hard to earn his business.
