June 2020 by Briana D.
I am rarely at the pharmacy because I only go during emergencies. I was on my lunch break, so I decided to go through the drive through. There is a sign that says "ring for service" so I pressed it, then I reached to see if I had to pull the box open. I have never done it, so I don't know, right? A lady with colored hair comes to the window and the first thing out of her mouth is "I hope you didn't touch that" and I go "I have never done this before I'm sorry". I give her the papers from the doctor's office, she returns and (with rude tone) "are you picking up prescriptions?" I say yes, "well this is not the right paperwork". Confused, I say well my doctor told me I was good to go. She shuts the window. I watch her pull my name up on the computer. She comes back and says "your prescriptions aren't ready yet" and I asked her how long it would take and explained that I am on a lunch break, "I don't know we are busy today, we will text you when they are ready". I think your employees need to be trained on customer service. One: I should have been greeted, but I got "I hope you didn't touch that". Two: She should have looked to see if I had online prescriptions before telling me that I did not have the right paperwork. Three: HER TONE. Treated me like I was a bother. I am sitting here uncomfortable and in pain, hence why I am there for medicine, I do not nor does anyone deserve being treated that way. Four: Explaining how picking up a prescription works. "I understand you are on a lunch break; however, we have high volumes today. For your convenience, CVS has a texting service that will inform you when your prescriptions are ready so you do not have to wait around." not "I don't know, we are busy today". I hope this lady does not treat elderly this way, but I am sure she does. She flustered me so much that I apologized for doing what the sign said. I was not greeted, and I was treated like I was a bother to her. For this reason, I do not recommend going to this store, I would rather drive across town or switch pharmacy's completely.
