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February 2024 by Zoya Alam
My family and I have had such challenging experiences in the past with the T-Mobile in Brunswick (the other location further down the street). Everything from being scammed into "free" phones, "free" airpods, etc etc. Only to find out none of the promotions were real and spending hours on end with T-Mobile Customer Support for literal months to fix our bills. This time around we came to the other Brunswick location aka this one and I have to say it was AMAZING. My husband and I spent no joke 8+ hours with the manager, Ryan, to help us find the right plan to help us get the right deal after how horrible my experience has been in the past on top of the fact I had my phone recently stolen. He was so kind and genuinely cared about making things right. Thank you, Ryan for all you do! :)
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December 2023 by Tony Louie
Store manager Ryan helped me clean out my phone and it works great! Very helpful and kind people I would highly recommend!
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November 2023 by K. Kraker
Excellent and friendly service! My daughter's iPhone shut down for no reason. Ryan was able to get it right back on. He also installed a new screen protector for her perfectly and spent time with us discussing options. Everyone there was so helpful.
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September 2023 by Stephanie Haviland
Strongsville is so much better, but at least this store is honest about not wanting to help with your issues. Better then having your time wasted.
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August 2023 by Paula Bushey
Just there on on 8/20/23 about 5:15 pm. Your associate working was clearly high.She couldn't answer our questions, words were slurred and was completely unprofessional. We were looking to start a new line and get new device. Had to leave as she almost had us thinking it was a good deal but she was mixing up prices for what we were asking. Wasn't helpful at all and needs help herself. Sad but also shouldn't be working like that.
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July 2023 by Brooke Kurta
Savannah, is very helpful and patient with current customers and new customers. She is a very valuable employee to T-Mobile as a business. She always makes sure to try her hardest to accomplish her goals, not only sat by herself, but by the company themselves.
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July 2023 by Christina Shepherd
Came in because someone told me I could get a free bag. But once in and meeting Savannah she got me to switch with her great personality. Thank you Savannah. Then hours later my phone was not working through boost mobile. So I came back into store and another wonderful young lady Katelynn helped me. Purchased a phone. Very happy with both the young ladies andservice. .
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July 2023 by Hayley Radvansky
Savannah was absolutely amazing! A true professional and a pleasure to work with. I recommend coming in when she is here to help with all your mobile needs. Thanks doll for helping my mother and myself with our issues!
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July 2023 by Jill Cap
We came in to renew our plan and get my 12 year old a phone. Savannah helped us and she was amazing. She explained everything and made us few comfortable.
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July 2023 by Anthony Yaroshak
Savannah was approachable, extremely helpful and made this a very easy transition to a new phone. Highly recommended!
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July 2023 by Google user
Savannah was absolutely amazing! A true professional and a pleasure to work with. I recommend coming in when she is here to help with all your mobile needs. Thanks doll for helping my mother and myself with our issues!
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May 2023 by Harry Aung
Great service from summer. Very patient and helpful. She took care all my problems. Thank you!
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September 2022 by denise hudson
Was pleased with the customer service. The store manager took his time to explain everything to me. The Area Supervisor dropped in while I was there. I felt he was rude!
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July 2022 by Brian Kohler
We got scammed into a contract-like situation with a buy one get one deal. We paid in full for 2 phones, the balance of one of them still says unpaid and they claim "we're paying for it for you." We tried to leave and they want to charge us the balance of the phone which we paid for.
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December 2021 by sam petrie
Terrible service. Rude people. Liers. Been calling customer service all week they tell me I can get a FREE phone go into the the store and no free phone. Terrible I advice going to version rather than dealing with tmobile.
