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February 2024 by michael vasko
Drive Thru only , very good coffee, food was good but not evenly warmed.
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February 2024 by Sandra
The beverage was ok. What I spent on a medium Chia tea I could of had a full meal. Plus added on a tip. I think Starbucks is better priced and better sugar free options.
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October 2023 by Tamara Nickey
Often, after opening a new location, it can take a while for a coffee house's staff to work on their skill, service, and drink making but I felt like it has been long enough to leave an accurate review.It's too slow, only 15% of the coffies taste right the first time, and there have only been a few times I've been served by a barista that presents themselves like they have experience.This location tends to average 6 min a drink starting when you pull up to the window (after placing your order) when busy. When there's no one in line it takes on average 10 min a drink from after finishing your order to the end of service. With many years of fast food and barista experience I can say this is way too long for just a cup of coffee; especially for a drive through location.Unfortunately most of the coffies I drive away with don't taste right. I've been drinking biggby for 12 years and still visit multiple locations regularly. This location still averages on the bottom when looking at finished drinks. Often the flavors are lacking and it tastes like milk and the expresso sat too long and got bitter. Even worse, as a drive through you expect to be in and out at a reasonable time and when busy it is difficult and time consuming to get your order corrected; I regularly find myself in this scenario. As such I find it even more important and critical for a drive through location such as this to get it right more often and especially the first time.Lastly, having ordered many coffies over the years, I find most of these baristas lacking experience. They often don't know the basic terms or are confused when I use biggby terms for drink sizes; they don't often provide good recommendations; and the way the drinks fall short tells me the baristas are still working on their drink skills. I will say I've appreciated their cooperation and patience when I have returned a drink, but I can hear them through the building walls and see them cop an attitude from time to time which doesn't help me feel better after such a situation.Dietary restrictions: Speaking for biggby in general: you can substitute the milk on hot and iced drinks, but not frozen. There is milk/lactose in the base they use for frozen drinks.For this location: Double check your drinks before driving away. They may have used the wrong milk and don't often remove the whip cream when asked.
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July 2023 by Lance M.
This place was hopping after a storm where many had lost power. I was truly impressed how hard the staff were working to fill orders, and without messing things up. I do very much appreciate this place
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May 2023 by Dennis T.
It's coffee, it get you going on your day, it's hard to screw up and they don't. Well done Biggby employees, you are the rock stars of the Coffee world.
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May 2023 by Jen Hostutler
Super sad this place seems to not care about the third shift customers ? don't Wana have to drive all the way to defiance and then back thru here :( other than that it's amazing.. possibly look into having later hours
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May 2023 by Sarah Browning
The bariatas are very friendly and have great customer service skills
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May 2023 by McKenna Louys
This is about the only coffee shops in town that I can trust to always be consistent in the taste of my drinks!
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May 2023 by Judith Schorling
Food and drinks delicious! Love that when I get an iced beverage it's not all ice and little beverage.
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April 2023 by Josh s
ONE way in- One way out.A left turn into the lot is probably impossible.Just turn around in the double Arches parking lot.
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March 2023 by Josh Barbe
Very nice people
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March 2023 by Kenneth Cowan
Love this place
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February 2023 by Courtney T.
Came on on Sunday morning(2/26) and there were 3 guys working. Let me tell you they had their stuff together. There where 4 people ahead of us and we were all out of there with in 5 min. They were so fast and nice I wish I lived closer so I could go there more. Great job guys!!!
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February 2023 by Danielle Walters
Very friendly and helpful baritas!
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December 2022 by Kaylee Bennett
Super slow, which I understand since it is a newer place. I ordered a SF mocha and they gave me a SF peppermint mocha. I told them that it wasn't suppose to be peppermint(which I hate or else it would've been no big deal) They took it back and gave me it back. I took a sip and realized that they only took out the sprinkle and put more mocha flavoring in it. When I called them, because I was already to Sherwood by the time I took a sip because I trusted they did their job right, they were rude about it. I absolutely love Biggby coffee but will never stop here again. I will be driving out if my way to go to Defiance from now on.
