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February 2024 by Arianna Misner
If I could give this place 0 stars I would. They are slow. They all just stand and talk. They won’t try to get you checked out or anything. I will not be going back to this place ever again. I wish they would just shut this place down.
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January 2024 by cindi kiger
Staff and veterinarians have always been excellent.
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January 2024 by Taylor McConnell
Absolute horrible experience every time I have been here with my pet. From office workers to the vet techs and veterinarian that we dealt with, which were all different with each visit we had due to staff turn around. I also utilized their grooming services for a short time and was additionally disappointed with the professionalism as well as the way my pet was treated. I have spoke with other people who had voiced the same concerns with this establishment. Myself along with family have taken our pets here and both have had the same poor experience, mine unfortunately was fatal after thousands of dollars spent just to be told by our now/new veterinary office that the wrong test & medication was provided to her. I know there are no longer very many trustworthy offices out there for your pets, but this is definitely not one of them! I had voiced my concerns with office personnel who had to told me I would be receiving a call to express my concerns but no follow up was ever received. I know everyone perceives experiences differently, however this was mine.In reply to your unprofessional response, how can a pet have behaviors when 200$ ( depending on the day, sometimes more, some times less) was provided for sedation specifically for grooming services? & no. I can assure you that NO ONE from that establishment even slightly attempted anything, especially to address any concerns. I can assure you.
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December 2023 by Patrick Flanery
I started going to this vet back in 2018 and they have seen all of my animals. This used to be a great place to go. The last two years I’ve had nothing but horrible experiences. I brought my Cane Corso in about a month ago because she has been losing significant weight and she needed a nail trim. They know that she hast to be sedated, but they refused to do it because they didn’t think it would be a “Positive“ experience for her. Never mind the fact that she’s lost 20 pounds. Instead, they charged me for a consultation fee and said to reschedule at a different time.Needless to say, I have found a new vet and will be moving all of my animals to a different establishment. One that actually cares about the health and well-being of my pets. If I could give them zero stars, I would.
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December 2023 by Mark Randolph
After 4 years of going to get my cat taken care... This veterinarian office is not the one... They wish for your animal to be dead... This is not a 5 star place its more like a - 50 stars...
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November 2023 by Crazy Country Girl (Deer Girl)
They take great care of your pet
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November 2023 by zachary haynes
Went in to have my dog seen, he was limping suddenly and wanted to get it checked along with other things. When meeting, the vet did not inspect the areas of trouble and for some reason couldn’t pull up any correct info about us despite coming to this vet multiple times, Made us parade ourselves around the reception table instead of the spacy examination room to see his limp. Then took my dog to another room to clip his toenails?!? Yelped loud in the other room like I have never heard, brought him back and gave us pain meds and anti inflammatory meds? When giving dog pain meds would make him slip in and out of consciousness, this was a $200 experience btw. Find another vet that cares more and is actually invested in the animal.
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October 2023 by Mark Stickle
When our FIV+ kitty, Pumpkin, suddenly stopped eating last year things looked bleak. Our regular vet was out of town and a trip to MedVet provided no real help. Fortunately, a friend recommended Dr. Poorman and PetPlex. Within a week Pumpkin had regained his appetite and energy level, and some longer term digestive issues that had plagued him for years were finally resolved. Dr. Poorman was incredibly knowledgeable about FIV-related issues and he followed up to make sure Pumpkin was doing well.So, when Pumpkin stopped eating again last week we knew we should turn to PetPlex. When I called to make the appointment I was told that Dr. Poorman wasn't available but that the vet who would see Pumpkin was very familiar with FIV+ issues. Unfortunately, our second experience with PetPlex was totally different than last year's.Since we came in on an emergency basis I understood waiting times might be longer than usual. But I remained confident that when we saw the vet, Pumpkin would receive outstanding care and that we'd go home with a treatment plan and a good understanding of how to help Pumpkin. I couldn't have been more wrong.When the vet finally popped into the room he hurriedly ran through the lab results ("nothing remarkable" observed), exhibiting no interest in discussing Pumpkin's symptoms, learning more about his history or answering our questions. Even though Pumpkin hadn't eaten or consumed water for the past two days there was no recommendation that a course of subcutanious fluids might provide some relief. It's not clear if a physical examination had been performed: the vet was out of the room before I had the oppotunity to learn if abdominal palpation had been done to identify possible bowel impaction, or if a dental check had uncovered a possible source of pain which might lead to inappetance. The vet's parting words were that "FIV+ cats are susceptible to all kinds of infections and eventually come to the end of the road."I understand that a veterinary practice can be a very busy place. But veterinarians are professionals: they owe respect and attention to their patients and clients. My recent visit to PetPlex cost nearly $500. If I'd left with confidence my pet had been adequately examined and that I'd been given a real opportunity to discuss his case with the attending vet, I'd consider that a small price to pay. But instead, I was made to understand that Pumpkin and I were an annoyance on a busy day and that our sole value to PetPlex was the credit card payment we generated.PS. To provide confirmation of the lack of interest in Pumpkin's case it's worth noting that we haven't received a follow up phone call or email since our visit.
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October 2023 by Benjamin Harrison
I have trusted Petplex with my pets for ten years. For the most part, they have done a good job when I needed to bring them in to be looked at for whatever reason that I was concerned about.Most recently, my beloved cat Milo stopped eating or drinking so I brought him in for an emergency visit. Nothing obvious was discovered for the cause unfortunately. After a couple more days with no improvement in his condition, I called to schedule another emergency visit at 8:00 am Saturday morning. I was told I could expect a call back from the on duty veterinarian around noon. When I still didn't get a call at 4:00 pm, I took my little buddy to Medvet Animal Hospital in Worthington. I ended up leaving him there to be cared for because he was in pretty bad shape. The next morning I finally received a call back from the vet at petplex, but I didn't even bother answering because I didn't want to even talk to him. Less than an hour later I got a call from a doctor at Medvet that Milo had suffered a cardiac arrest during an ultra scan and needed to be resuscitated.Long story short, it turned out that Milo had pancreatic cancer and I had to make the hard decision to let him go. I know that there was nothing Petplex could have done to save him, but when you try to get your pet in for an emergency and it takes the on duty vet 26 hours to call you back? That's just not professional at all in my opinion.Dr. Edge is the only person there I trust because she had treated Milo several times and always did an exceptional job. Most of the other people who work there should be flipping burgers somewhere to be honest.
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October 2023 by Brandie Thompson
The doctors and staff saved my babies life when she end up sick with Parvovirus as a 10 week old puppy who was supposed to of already had her shots!! So worried and scared I called around trying to get her help when turned away by local vet’s near by PetPlex had me rush her to their aide and rushed her treatment along to save my baby girl’s life! She is now a 60lb healthy and happy big girl who enjoys going in and visiting the office when it’s time for her wellness check up and or shots! I trust them with her life!! Thank you so much for taking her when no one else would even help??
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October 2023 by Kristen Miller
If we could give a 0 star we would. We took our pup here about 2 months ago and they 100% misdiagnosed our pup, telling us she had pancreatitis. Our gut feeling told us that wasn't right but what else were we suppose to do? The vet was very dismissive towards us and wasn't going to run any tests until we voiced that we wanted x-ray and blood work done. All of the blood work came back within normal range and there were NO signs or symptoms showing that our pup had pancreatitis. She also told us that the X-rays we paid for were not readable since our pup "moved too much". Our pup progressively got worse and we ended up taking her elsewhere. She was diagnosed with a bulging disc. It was pinching her spinal cord and cutting off circulation to the back end of her, causing her to become paralyzed. Thank God my husband and I took her elsewhere or she would not be able to walk today. She went through an extensive surgery and remained at OSU vet for a week. We will NEVER return to petplex and make sure we tell others about our visit.I did end up calling the office the next day (spoke with the office manager) and they would not return any money or do anything to make it right.
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August 2023 by clinton h
Very unprofessional. I They wanted to send me to a specialist after about 5 visits for a skin infection Dr ******** wouldn't listen to me about. I left a 3 star review after this incident. I have a different dog now possibly dying from an impaction and a girl named ****** on the phone let me know, based on my 3 star google review they would no longer be seeing me as a client. I have spent thousands of dollars with this place. What a terrible business let me tell you! They have turned into nickeling and diming people and when someone isn't 100% satisfied they will disregard all ethics and morals for a review. If you are smart you will take your business elsewhere!*
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August 2023 by Lander Gloria
Very dissatisfied to say the least. Called Saturday morning for an appointment for our cat who was having uti symptoms. Was eating, drinking, having bowl movements and urinating but started wanting to go constantly. They said it would be an emergency visit at 3 pm. All the vet would offer was a sedative and pain meds and different food. He was not in pain and I asked if she could give an antibiotic. Answer was no. I didn’t take the medication offered and by 9 pm he was urinating blood. Called another vet who gave it an injection of antibiotics. It is definitely on the mend no thanks to pet plex. I would think and hope becoming a physician of any type would one would have the brains, the compassion and common sense for any situation. This vet in my opinion lacked all 3
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June 2023 by Aubrey Hoppstatter
About 2 years ago now. I took my best friend here for a broken leg. Her name was Stormy. She had overwhelming heartworm (we got her that way). Did everything to treat her for them and managed them for her to be comfortable. One day a tree branch feel in our back yard and she was out running the yard. The branch came down on her and broke what I thought was her paw. But it was her hip and leg. With her condition she could not over go surgery without possibly passing away, due to the heartworm being so bad. I think about her everyday. I carry her ashes with me everyday. I did not have the courage the day I picked her up after cremation to say it. But thank you from the bottom of my heart for doing everything possible for my girl. You have amazing staff and service. I was so humbled by my experience here. I always felt judged for taking in a dog with heartworm. But the truth is, I did not want to watch her suffer in a kennel that she was in for a year. No one wanted her. And I fell in love with her instantly. I worked with the shelter she was at and fostered many dogs before her. But only she won my heart over. She was my best firned. So thank you for treating her like family when I was lost and didn't know what to do for her. You guys are amazing !
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June 2023 by Babe Foster
Very unprofessional we came in early for appointment staff waiting around. Our dog felt sickly had accident we took him outside they said they would call when ready they called 3 times went to voicemail because it wasn't the normal number they call from. When went inside they acted like they didn't call made us wait for an hour. We left... if you are thinking this place don't bother better vets in Columbus. Staff very rude lots of dirty looks and judgmental. Not only did you let me down you let my dog Buddy down...
