FedEx Ground
Hours:
8705 Commerce Dr, Cambridge OH 43725 Hours
About FedEx Ground
FedEx Ground receives mixed reviews highlighting significant operational challenges and occasional excellent service. Many customers report persistent problems with delivery reliability, including packages listed as "out for delivery" that go missing or are severely delayed, sometimes for weeks. Packages are frequently noted as being open, damaged, or incorrectly delivered to the wrong address. The service is often described as unsatisfactory, with some customers feeling misled by customer service and opting for competitors. However, several reviews praise specific drivers and local warehouse staff who are described as amazing, friendly, and tremendous for going above and beyond to help, especially when customers call directly. Some note that certain routes, now managed by contracted companies like Dynamic Distribution Services, have seen dramatic improvement in reliable, same-day delivery with packages left securely. A common theme is that local facilities are often slammed and understaffed, contributing to the inconsistent experience. Overall, while individual employees are commended, the service is viewed as unreliable by many.
Most Recent Reviews
January 2025
I live in a rural area and it’s sometimes difficult to get to my house. My delivery person Lance is tremendous and always goes above and beyond when delivering my packages. Give that man a raise!!!
February 2022
Our package for the 2cd time in 3 weeks has been wrongly delivered by Cambridge fed ex. This one is expensive. I would not suggest using this location for fed ex
December 2025
I would give zero stars if it was an option. Our local hub has been a mess for a while. Packages sitting there for weeks before being delivered. The drivers are great but the hub is where the issue is.
More Comments(149)
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