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December 2025 by Michelle Gibbs
I would give zero stars if it was an option. Our local hub has been a mess for a while. Packages sitting there for weeks before being delivered. The drivers are great but the hub is where the issue is.
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December 2025 by Cora “I am” Peterson
I ordered a couple of things that were shipped 9 days ago. I live 2 hours away from Cambridge Ohio and I have been waiting for my packages to be delivered still. I received a package that was shipped 2 days ago already but can't seem to get the ones that were shipped 9 days ago. Customer service keeps saying they guarantee it will be here tomorrow and that's been going on for days. I don't recommend using FedEx I recommend UPS or the post office for all your shipping needs!
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December 2025 by Lance
I have never had such terrible service! I was in retail for 35 years and if I behaved like that, I wouldn’t be able to sleep. Unkept promises.
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December 2025 by Aubrey R
STOP! If you are reading this while your packages are being listed as “out for delivery” and then missing, or not delivered… do NOT call the 1800 number. They don’t know what is going on out there, and will mislead you with 100 very false reasons. The warehouse is slammed!!! Quick google search got me the direct number, and we called. The people there and the drivers are amazing! An so friendly!! They go out of their way to help and you can go there to pick it up if necessary. They are understaffed and slammed. Call them!! You won’t be disappointed.
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December 2025 by Chris Bailey
This location always says they're going to deliver apackage and then doesn't. This is especially annoying when it's for packages you have to sign for so you clear your day for the original schedule delivery and they just don't show up. And that usually goes on for 3 or 4 days.
UPDATE 4 YEARS LATER 2025: I would say nothing has changed but that wouldn't be true. FedEx has managed to get much worse. Not only do they delay packages a week or two weeks at a time when every single day during that time it says it's on the truck but never gets delivered... They deliver to wrong addresses and to my vacant Barn. They will literally drive right by my house and put a package at my vacant barn that is missing siding on the driveway side.
It's insane that no one takes responsibility for poor management.
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December 2025 by Pam Lonca
I've been wanting for a delivery that left Grove City Ohio 2 days ago. It was on the way to Cambridge and no further update. It's Thursday evening and it still isn't here and has not been scanned in at Cambridge. It's a perishable package. This is ridiculous.
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December 2025 by Haley
Cambridge, Ohio FedEx is a literal joke… I have waited DAYS for my package and I just keep getting the same notification over and over ago… where it’s basically just being held there for no apparent reason… for example yesterday at 12 pm “delivery not attempted” the weather isn’t even bad what is going on???? At this point I’m about to cancel my Walmart order.
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December 2025 by Stevie Mills
I currently have multiple packages that are being delayed. Most notably I have a box of Frozen feeder rats for my ball pythons that were supposed to arrive Thursday. Today is Monday and they have been delayed again. So now they likely have a box of 40 decaying rats sitting in their warehouse because of their incompetence.
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December 2025 by Ashley “Shieldmaiden” Palmer
Yesterday they gave me an estimated delivery time and when the time had passed marked it for by end of day. At 7:30 last night it changed to we are working on getting you a new delivery date. I called customer service and found out my package had never even left the Cambridge facility for it to be delivered yesterday so it shouldn't have been marked with an estimated delivery. Today they loaded it on a truck, marked the estimated delivery time with a driver name this time, estimated time passed and it got changed to by the end of the day again. 7:30 rolls around and again it's changed to we are working on getting you an new delivery date. So they took my package back to the facility instead of delivering it. They are not only marking packages for delivery on days they aren't even leaving the facility but they are also loading them on trucks just to have them brought back to the facility. I called customer service and the first lady hung up on me. The second guy did a report with the facility manager and said I have to talk to them but they are closed until Monday so I have to wait to find out why my package was taken back instead of delivered. Yes I posted about it on Facebook and found out another one of my friends had the same thing happen today as well. Her package was supposed to be delivered and was taken back to the facility instead. We live towns apart in the same county. If I could give 0 stars I would.
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December 2025 by Amber Webb
If I could leave 0 stars I would. I now have 5 packages that have been put on a truck, drove around, but not delivered for 6 days in a row! It is winter, we had 3 inches of snow 5 days ago. School busses, USPS and UPS have all traveled our road with no issues. The roads are clear! Unacceptable!
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December 2025 by rachel girton
This place dose not like to deliver packages if there is an less than an inch of snow on the ground. I try calling and that get u nowhere. Horrible felicity.
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October 2025 by Dave Sessums
Very unreliable delivery service. Repeated delays with no reason of why. Cannot talk to a person - only a recording which gives out different information than their online tracking does. Wish I could give zero stars.
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October 2025 by Aubrey Morbitzer
So unbelievably fed up with fedex!!! My package was supposed to be delivered by the 8th of October yet here we are the 14th and still no package!! Not to mention it shipped out of Boston MA and skipped over my nearby Midwest state completely and sat in California for SEVERAL days with zero update. To the point that my scheduled delivery date was then delayed. Now it has been in my home state for several more days yet instead of being delivered to my address it has hopped around to a few FedEx hubs that are within an hour of my address, literally being transported PAST my location, with no delivery attempted. How hard is it to transport a package from point A to point B while using the shortest route possible?? No let’s just ship it entirely to the opposite side of the country and back and pass your location twice. Because that’s logical. I mean really?? This company is pathetic.
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September 2025 by marsha browning
Won't bring packages in.even when dogs called in or in house.complained they threw pkg in tree and left gate open.note on gate .live on rd.dogs gonna get killed.im disabled,complained .driver just being evil!
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August 2025 by Breyer
Terrible.. waited all day for them to arrive with my package to assist the driver (it’s a little heavy) just for the driver lie and report that “they attempted a delivery” and that I requested an extension. Now my $1700 package is nowhere to be found. Absolutely unacceptable.
