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November 2023 by Stephanie Bennett
I was concerned when I only saw one local pharmacy after moving to this area 9 months ago. I had nothing to be worried over because this rite aid has given me the best pharmacy service of any pharmacy in 38 years of chronic health problems.They're kind and helpful. They listen and don't make you feel like an inconvenience. I know very well how hard working in the pharmacy is these days and yet they do it with a smile while making me feel like they really care about the service they give me.10 out of 10 recommend this location to all Canal Fulton locals!
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September 2023 by Mike Ritchie
Very friendly staff. Had my COVID and flu and pneumonia shots. Excellent and very professional. No problems whatsoever. Will definitely go back.
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September 2023 by Kathy Foster
The staff at this store was extremely nice. I'd recommend this store to everyone !
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September 2023 by mike f
This is a terrible pharmacy. Unhelpful, lazy staff. Tell me to come in in 2hrs to pickup, then I come back to be told another hour sir. I won’t be back. This isnt the first time, it’s almost every time. They haave tried to send me 45+ min away for name brand when they could have used generic (and massillon had both (ten min away). They should just close this location. They obviously can’t do their job. Several times now I’ve had to go to massillon. And they can have almost anything in stock ready in 15 min.
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September 2023 by Dea Westfall
Pharmacy was unhelpful and i went days without medication because of them.They only partially filled my Rx and didnt tell me when i picked it up. When i got home i saw that i was missing 3 days of meds with a note saying they gave me all they had available. When i went back to see if they could fill the rest of my Rx they told me no. Said i had 72 hours to pick up the remainder of my meds if a Rx is only partially filled. Didnt respond when i told them i wasnt notified of this policy or even told that i was receiving a partial Rx when it was filled. I would have found a different pharmacy to fill it if i had known. Said that they couldnt give me any medicine without a new Rx (even though they were the reason i was short) The doctor said they wouldnt write a new Rx because it was too soon and said it was the pharmacys responsibility to fill the Rx as it was written. Now i have no meds. The pharmacist acted like this was all my fault and didnt even apologize.Now lets see if i get the same canned response that was left for other dissatisfied customers. I already contacted customer support. They told me that someone would get back to me within 3 business days. So, after it doesnt matter any more? Completely useless.Edit: hey lookie there, got that canned response. Its been more than a week and i still havent gotten the promised return call. (Calling that number only lets you file a complaint, you dont actually get to speak to anyone who cares)
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August 2023 by Logan Rankl
Great, they had everything we needed plus a few more we found, and with good choices between brand of products. The only thing that was missing was medical scissors. Very friendly and helpful staff and shelves well stocked. Great place!
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January 2023 by J F
One of the Pharmacists was very put out to redo rx order made it very clear it was a bother to redo it in the computer. Just do your job and not make your customers feel like it’s a hassle to take a few extra minutes to change order. :(
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December 2022 by Anonymous Review
Best pharmacy I have ever been to. They go above and beyond to help people. The staff is wonderful and the store is clean.
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December 2022 by kenneth rogers
Drive-through cashier provided quick efficient service and asked and answered all the right questions Even though appeared to be very busy
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November 2022 by Ryan Cutlip
This is by far the worst pharmacy in stark county. They have no regard for customer service, they do not answer phones, and only fill your prescriptions when you show up to pick it up, so then you have to wait another 30-45 minutes. So I hope you’re not in an immediate need for your medicine.
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November 2022 by Maria Peters
ALWAYS friendly and helpful!!
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September 2022 by Aaron Alspach
They didn't have the bath mat
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September 2022 by Jennifer Betz
Clean and friendly staff.
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September 2022 by Eugenia Cook
Always pleasant
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June 2022 by Pam Lingrel
I have been using this pharmacy for over 10 years. I like keeping all my prescriptions in one place, so the pharmacist gets the whole picture. I also like the yearly review of all my prescriptions with the pharmacist. Makes me feel that she is involved in my care and treatment. I have had the most personal contact with Michelle, the pharmacist. She is caring and knowledgeable. I have gotten flu shots and Covid shots from Michelle. I plan to get my next vaccines at Rite Aide. Everything is good. No complaints, even after 10 years.
