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November 2023 by Kristin Johnson
Just purchased a 2018 Dodge Ram 1500 from R21 Motorsports and it was the best car buying experience I’ve ever had, by far! Brandon was our salesman. He was very helpful, efficient and had everything ready for us to literally sign and drive. We were in and out so quickly and we LOVE our new truck! Thank you so much for your help! We will for sure be returning customers in the future and will send everyone we know your way!
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November 2023 by Tyler Ludle
Today, on 11/4/2023, my wife and I visited R21 for the second week in a row looking at pickup trucks. Tyler, the salesman, and Jeremy, the manager, helped us find a pickup truck that fit our needs. They were incredibly helpful, and made sure my wife and I were comfortable during the whole experience, and never once made us feel rushed. Thank You again, Tyler, and Jeremy. We purchased a 2017 Chevy 1500.
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November 2023 by Danny Nordvik
Buyers beware! I was an out of state buyer looking to purchase a quality used vehicle. Purchased a 2016 F250 6.7 with 150k miles. Received videos & pictures of the truck which all showed what appeared to be a quality truck. Was told that the truck had NO known issues and that the truck was gone over and given a good bill of health. Was told from the salesman that they have diesel mechanics on staff who evaluated the truck. I inquired about what kind of warranty the truck came with. I was told all vehicles are sold as is but a service contract comes with the vehicle that would cover any major power train issues. Was told from salesman that any issues that arise or found when the vehicle is received could and would be addressed. “We’re not in the business of screwing our customers”. Felt good about moving forward with the deal. Week later I received the truck to find it filthy. Signs of a significant oil leak from beneath the truck. Low tire pressure light on, air filter completely clogged, broken glass behind the rear seat. I quickly noticed the truck had not been serviced in quite some time. Pictures and videos showed a powered rear window. Truck showed up with a solid window. No big deal, but the trucks window was clearly busted out. I quickly notified the salesman of some concerns I had. Cleaned up the truck and performed full maintenance. After driving the truck for 2 days it was clear that the truck had a major oil leak from the upper pan. Noticed the dealership and spoke to Jeremy. Was instructed to take it in to get a quote. I did. Repair show found several additional issues. At this point I was attempting to reach out to Jeremy for some support. He told me to await his call and he was going to talk to the owner. Call never came. Contacted him 5+ times and never heard back. I was able to find the owners contact information. Spoke with him directly via email. Initially he seemed interested in helping out but had concerns regarding the quote for repairs. As a buyer it’s clear that I made several mistakes. Clearly spending 40k on a used vehicle I should have had it inspected 3rd party prior to buying. I was made to believe the truck was evaluated and if any issues arose, either my service contract or the dealer would straighten it out. Wrong!!! Contract won’t cover anything deemed pre existing to contract purchase date. Dealership sold as is, which is apparently something in Ohio. They clearly know their business and how to cover themselves. At the end the owner was not willing to contribute to any extent for the repairs. Cost me 7k to repair upper oil pan leaks, rear main seal leak, front cover leak, rotted out motor mount, rotted out cab mounts, failed rear break calipers. Owner stoped responding to any emails. It’s disappointing that someone would feel ok with selling used vehicles to people and sticking them with 7k of repairs with 15 days of purchase. I was told I’m so many words from Scott “owner” that it’s my fault and I should’ve done my homework. It’s a high mileage truck and oil leaks are normal. This is a diesel truck and although the miles are a tad over average, this is not normal seepage. It’s obvious they buy and flip vehicles. Website says they thoroughly inspect all vehicles and salesman leads with this as well. Well folks they do not. Owners words directly were this “ we make sure they start, stop, and drive” that’s it. “You signed the paperwork taking all responsibility of known or unknown issues. Sorry”. Long and short of this long story is I strongly recommend you look elsewhere or have the vehicle evaluated from your own mechanic prior to purchase. This is clearly something they do regularly and do not stand behind there vehicles. I take full accountability for my poor judgment in buying a 40k truck from out of state. Lessons learned all around, but these folks are not in the business of doing good business. I find comfort knowing what goes around comes around and at some point doing this kind of thing to hard working folks looking to good honest deals will catch up
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November 2023 by Tabitha Ludle
My husband was looking for a truck and considering R21 is the most reputable truck lot in our area with hundreds to choose from we stopped by. First glance everyone was super nice saying hello and giving a reassuring smile.The salesman (Tyler) who helped us, worked very diligently with us and took us on a test ride in a few different vehicles. He was honest and very confident and we loved that he held proper conversations and gave specific detailed explanations to all of our questions. As a salesman he made it a comfortable buying experience. The manager (Jeremy) also had a hand in our comfortability as they were both patient and kind and upfront about everything. We were never pressured or hassled and they truly listened to our wants and needs when it came down to it. Jeremy even worked to get us the best deal possible and made sure we knew all the terms and explained in detail just like the salesman. These guys are very knowledgable and we could not be anymore grateful for this team. Definitely worth your time walking the lot or speaking to someone here about getting into a new vehicle! 10/10 customer service and dedication to their clients!
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November 2023 by Bill Vilcheck
Scott did an awesome job helping me out. I was coming from an hour and a half away and he went outside and checked a few things I wanted looked at before I take the drive,got there and everything was just as described would definitely deal with them again.
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October 2023 by Ryan DeGroff
5+ Stars - Jeremy and Scott were both fantastic. From the sales negotiations and making a deal, to the overall communications, everything was spot on. I was searching nationwide for a specific Ford Raptor out of Arizona and everything is either beat or marked up to outrageous amounts. R21 had exactly what I was looking for and made the process seamless and easy. Even with transport, things could not have gone better. I would highly recommend R21 to anyone both locally or out of state, they will make it happen! Thanks again, fellas!
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September 2023 by Darren Pope
Tyler and Jeremy were great to work with in getting my 2019 F250 Lariat. Came in from PA to get it and it was worth it. Reasonable prices and great customer service. Lots of similar trucks on their lot.
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September 2023 by Gary&Dawn Molek
I made a recent purchase of a 2500 Duramax which I’ve been searching for sometime and visited several auto dealers, by far these gentlemen, with Brandon being our salesperson at R21 Motorsports was outstanding from my initial inquiry until the completion of my purchase. I would highly recommend everyone to start your search for a new truck at this lot offering a huge variety of trucks with outstanding customer service!! My opinion of R21 Motorsports is Definitely a 5 star rating. Not to mention they made my traveling from Fairbank pa to Ohio worth the trip! Thanks R21 MotorsportsGary n Dee Molek
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August 2023 by ADAM BADGETT
Was pleased at first then a month into owning truck it needed $3,000 worth of work done to it. Then they talk you into buying a $5,000 warranty an all the work the truck needed nothing was covered what a joke. Staff was great just need better mechanics my opinion.
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August 2023 by Amanda Pickens
Scott and Craig were absolutely amazing in helping us pick out our truck!! This is our second purchase from R21!! We will definitely be back for any future needs!! Highly recommended!!Scott was very patient and helped us navigate through the process!!! Thank you!!Scott & Amanda Pickens
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July 2023 by Jonathan Russell
If you are looking for a truck I would definitely recommend R21. They had a large selection and very reasonably priced. I didn't find what I was looking for, but it wasn't because of the lack of help. I would recommend working with Cory. He was easy to work with and not the aggressive salesman you try to avoid. I hope if something comes along, Cory will keep me posted.
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July 2023 by Sarah Jarvis
Corey was great to work with. No pressure to purchase anything and was willing to answer any questions we had. Corey and Craig worked with us on financing and were super friendly. Great experience!
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June 2023 by Maggie Badgett
Highly recommend R21 Motorsports for a used vehicle. Great selection, excellent service. Every single person we came in contact with was very friendly and personable. Great pricing and they do not hide any secrets on the vehicles. I highly recommend them if you’re in the market for a used vehicle!
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June 2023 by Jessica Hunter
We drove over an hour and a half to look at one truck in particular that we had seen online. One of the sales associates came out and started the truck up. It was running a little rough. My husband new right away what the issues were and asked if there was anything they would do in order to fix it because he really wants the truck. The guy told my husband he wasn't even going to look into it and gave my husband the cold shoulder! They just lost a sale and any future business from us! I am taken back by their poor attitude and costumer service!
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June 2023 by Ken Black
We drove 6 hours for my son to buy the PERFECT truck . We had been searching everywhere and let me tell you there are some shady people out there. Brandon was patient with my son on his first purchase. All of the staff were great!! PEOPLE, this dealership is top of the line. They sell great trucks, highly recommend them!
