AT&T Store

Most Recent Comments

• July 2025 by Sarah Romano
  Went to get a new phone and the service was great. Veronica did a great job helping me. I also wanted to mention as I waited, there were 4 customers that came in to upgrade phones, etc. Veronica was able to mange everyone in a timely manner as it was just her in the store and everyone left happily. Great job Veronica for being so helpful and dedicated to GREAT customer service! We appreciate your help & knowledge!
• July 2025 by Jerry Hughes
  Veronica over at the Canal Winchester AT&T Mobile was excellent in her service. She was able to retrieve my order from online set the phone up and get it to me quickly with out issues. I appreciate all that she does and the service I get from AT&T The next time any kind of cellular service phone otherwise be sure to call on my folks over at AT&T in Canal Winchester thanks.
• July 2025 by Mr. Thornton Thornton
  Veronica was great 😊
• June 2025 by Cole Dyer
  I recently decided to switch my entire wireless setup—work phone, personal phone, my girlfriend’s phone, and our smartwatches—from Verizon to AT&T, mainly because I already have AT&T Internet and wanted to take advantage of the bundle savings. We went to the Canal Winchester location, and everything started off smoothly. The woman who helped us was great, and we opted to have the phones shipped to our home addresses.
  
  That’s where the problems began. While my iPhone arrived without a hitch, the Galaxy Z Flip required a signature for delivery—again, not the store’s fault, but a FedEx policy. I couldn’t be home to sign, so the package sat in limbo for three days. I spent my entire day off getting the runaround between AT&T customer service and FedEx. AT&T told me I needed to speak to FedEx to update the delivery options. FedEx told me only AT&T could make the change. Back and forth I went for hours—literally hours—only to end up right where I started. It was one of the most frustrating customer service experiences I’ve ever had.
  
  Additionally once in store the AT&T fraud department were some of the rudest and most Incompetent individuals I’ve ever spoken too. Zero regard for customer service and told me I wasn’t myself on two occasions providing no re-course. Only when we escalated above the call center did we get an approval and even then when we called the call center back they re-denied me then scolded me, the customer, like a child, for not telling them earlier we had spoken to someone above her and been given the green light. The said “good to go”. Just a ridiculous experience there.
  
  Here’s the thing: if it weren’t for Ibad, the store manager at Canal Winchester, I would have canceled everything and gone straight back to Verizon. Ibad stepped in when no one else could. He stayed after hours two days in a row to help me sort this out and made sure everything got handled correctly. He was calm, professional, and completely dedicated to helping a customer—something that’s rare these days.
  
  The corporate side of AT&T needs serious work. This experience made it clear that not every store has someone like Ibad, and frankly, that’s a problem. If I were grading the national support system, they’d be lucky to get 1 star. But this location—and specifically Ibad—deserves 5 stars and then some. I can’t thank him enough, and honestly, AT&T should be doing everything they can to keep him around. People like that are hard to come by.
• June 2025 by Charles Cosgrave
  Chance, was totally awesome as our customer service associate . He never pressured us, and explained everything so we could make the right purchase. I highly recommend Chance if you’re looking for a honest associate
• May 2025 by Yolanda Fairfax
  Ibad was professional, patient and he did not stop until everything was taken care of. Thanks Ibad
• May 2025 by Samantha Bolden
  Veronica was the worst representative I have ever had. I came in first, then her friend came in and from there. I was just another nobody. She told me to do her job, she ignored me, she worked on his phones and just was the worst. Didn’t explain to me what I was getting into then 5 days later I get a bill😒 Chance did come in and he only 18 made a huge difference!!Thanks Chance🫶🏽
• April 2025 by Hamza Wadud
  Excellent
• April 2025 by Victoria C
  Great service!
• April 2025 by Caroline
  Chance and Ibad were very patient, helpful, and kind. Helped us set up our phone plans. Can definitely recommend this location. Fabulous service
• April 2025 by Laura Shade
  She was very helpful and helped me get everything set up on my new phone and transferred everything for me
• April 2025 by Sue Levesque
  I had the opportunity to patronize my local AT&T and I was quite pleased. I was assisted by Chance, a great employee and an asset.
  He has all the skills I would like in an employee.
• April 2025 by Kevin Baldwin
  Great service. Big shout out to Ibad for the help diagnosing my issue and assisting with my account. New phone setup was fast and convenient.
• March 2025 by dawnelle allen
  Great job Veronica. Thanks for you help!
• March 2025 by Melissa Williams
  Chance and Bob are the best, nicest, most helpful associates I have EVER dealt with regarding AT&T.. normally the associates are rude and don’t want to help and act like it is coming out there checks to be nice and helpful to people. However chance and bob restored my faith in customer service and AT&T. I was ready to leave and go to a new company, and they went above and beyond. Not only did I upgrade I also got a new watch. I will forever go back to this location regarding any AT&T issues