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December 2022 by Sharon Patterson
Had everything I needed...
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June 2022 by John A.
I tried several times to receive my military (VA) discount as advertised and was denied 3 of 4 attempts. Once I was told its was because I was not wounded. I served in Vietnam and because I came home safely...no discount? When Another time I showed my VA ID card at the register and was told I needed one with the "red, white and blue flag". I told her the white with some blue card is the one I was issued with a photo and still they denied any discount. The VA has classified me 80% disabled from agent orange and no discount! At Lowes the never question me and often thank me for my service. Lowes only ask that you register your phone number so they can verify you at time of purchase. My wife has even used my card at Lowes with proper ID. As for now...I only go to Home Depot if I am desperate.
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February 2022 by Karen Telesco Tyler
I’ve been a loyal Home Depot customer for many years. We are currently in the middle of a home remodeling project. We have spent thousands of dollars at the Home Depot on this project alone, not to mention countless other projects. Our contractors left behind some outlet covers, junction boxes, and a couple of circuit breakers. I obviously didn’t have a receipt for these products but we paid for them via funds we gave to the contractors. These items all rang up as being purchased at Home Depot - $121 worth. The store tried to process a return and I was clear that I only expected store credit because there are other items in the store that I still need. The return was denied through their system. I spoke with the store manager who tried his best to help but said he could not override it. He gave me a # to call. We actually called the # together and this is the process - if I want to dispute this issue I actually need to mail, with a stamp, a letter expressing this issue. There is no one to talk to. No one to email. This is incredibly frustrating. The store manager apologized over and over but I feel really taken advantage of. I’ve given them an incredible amount of $ and I can’t exchange $121 worth of unopened, brand new product? I am headed to Lowes to complete the rest of my purchases.
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September 2021 by Wesley M.
I literally go to this location every single weekend, as I recently purchased a new home in canal Winchester. I am always able to find what I need. However, it's not always the quickest process, because there doesn't seem to be a whole lot of associates working there ready to help you out around every corner like you would expect at a home store. I would give higher rating if there were more employees walking around ready to help, VS having 3 people watching you scan your purchases.
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June 2021 by Shari C.
worst service ever! delivery of $7000.00 delayed 2x!!!! we have no appliances and they do not care!!!! we have no washer.dryer.dishwasher.stove.microwave or refrigerator and told less than 24 hours we get nothing for 2 weeks!!! do not buy!
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April 2021 by Re S.
Their Managers lack skills to assist and resolve issues. Please don't get to excited about a product on display because they never have it and you can't have it shipped to you from online because They don't have it either and then you can't even buy the floor model. We spend too much money at this store to be treated like we were treated on the phone. News flash!!!! You're not the only Hardware store around and we'll just buy elsewhere. In fact I am encouraging everyone to shop elsewhere.
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April 2021 by Ruby Grace
Called Homedepot to check and see if they have a part in stock. The associate helping me on the phone said " Do you have someone there you can ask if they need a home unit or commercial?"...... I had to ask the person standing next to me if I heard that right..... seriously since you have a female voice asking you for an exact part I may need to ask for assistance to determine if I need a commercial or household part?
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August 2020 by Jason Greenwald
Home Depot sells returned items that are missing pieces. And they don’t inform you it’s a returned item.
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June 2020 by Liza Jane
I will never buy nothing from them ever again. I bought a freezer on May 1st was delivered May 19th it worked for a week or so I called it took over a week for someone to get out here the man was here 5 minutes told me to unplug it for 12 hours. which I did. still isn't working right. I called home depot more or less it's not their problem. they won't replace it or refund my money. so I am out $863 and all the food that was lost. don't waste your time or money biggest rip off people I have had to deal with.
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June 2020 by Andrew S Wade
yes best Home Depot I've been too
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November 2019 by Robert Francies
If you going in to get something it’s good. If you have them deliver anything it’s probably going to come damage. 7 appliance we have ordered from them and all have been damaged and or missing the appliance.
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August 2019 by Debby Sullivan Allen
WORST CUSTOMER SERVICE EXPERIENCE!!! We went there with an ad from their website to buy a freezer. They had three of them sitting there but the salesman could not match up the skew number even though my husband had the ad pulled up on his phone. Store manager refused to honor the ad saying it did not show in the paper ad. We showed him online where it said “show ad to redeem in store” but he refused”. We walked out and shopped elsewhere.
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August 2019 by Jamie Kingery
Bought our new washer and dryer here , Dryer has broke 3 times and no since of urgency . Still sitting w a broken dryer and yes we have and extended warranty and everything covered but no one even the store manager doesn't have the willingness to help customers
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July 2019 by Lois S.
We have always thought of Home Depot as a good place to shop but after my recent experience I have changed my mind. Our hot water heater which was less than 4 yrs old broke and flooded the basement. We called the company they said just call Home Depot and they will replace it. We weren't sure what the exact charge would be because of the warranty. This happened on a Friday night. They came to replace it on Tuesday. They were replacing the old tank with the exact same model. When they came to replace it we were given no paperwork. The man shoved his phone in front of me and said sign here and initial in several other places. After the installation I received an emailed bill for $753. I thought the warranty would cover some of the tank itself. I went down to the store to ask how much was installation and how much was the tank. No one could tell me or find out. I found out later that the tank was covered fully. That means we were charged $753 for less than 2 hrs work! The tank cost about $450 new so it cost almost double the cost to install it. It is not like they had to do anything special since it was the same make and model. I am thoroughly disappointed that Home Depot would contract a company that charges such outrageous installation prices. We won't be making any more major purchases from them in the future.
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July 2019 by Jeannine B.
We went in to buy appliances for the July 4th sale and the manager assisted us on buying everything we needed. He took his time and answered all of our questions and assisted us on making the final purchase. A++ on great customer service, prices, and product choices.
