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December 2021 by Casey O.
Night and day to the Austintown location. Honestly, a lot of these reviews likely come from the entitled locals (I mean, proof when you can complain about toilet paper shortages in 2020. Suck it up, Karen). The pharmacy staff was very polite and helpful. I called about getting an egg-free flu vaccine and they only had one left. The tech very kindly set it aside for me. There was a bit of a wait between checking in and getting the shot, but it wasn't bad. The store is clean and well stocked (2020 shortages excluded), and I've never had an issue with an employee.
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December 2020 by Courtney R.
If this isn't the worst Giant Eagle store, then I don't know what is. POORLY managed, unfriendly service, not stocked up on necessities, and overpriced. Can't wait for the Canfield MEIJER store to open soon so I never have to step foot in Giant Eagle again!!!
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November 2020 by Mathias I.
For those who do not like this Giant Eagle...Try shopping at the GE in Poland...Where kids run the store...The deli people are cleaning and not washing their hands before they go back to handling food products. I just started shopping at this GE store located in Canfield. It is probably one of the BEST Giant Eagle store in this area. The employees go out of their way to help you with your shopping needs. For those customers who found rudeness in this store...Some customers should learn and be trained on how to be a customer and treat other as they would like to be treated. The Pandemic of 2020 has really shown me about people of the USA and how UNUNITED we are as nation. Don't blame Giant Eagle for not having any toilet paper because the American way when the Pandemic started was to buy every roll off the shelves and WHO Cares about anyone else. So sad we live in a Nation of Selfishness and lack of caring for others. I hope you found some toilet paper to wipe yourself with. Lets make AMERICA great again... maybe by human kindness...FOR ONE ANOTHER....In 2021. I am thankful for stores like Giant Eagle in our Community...you should be too.
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May 2020 by Greenid G.
A horrible corporate store, the management at this location is very unresponsive to customers concerns. How can they possibly still bow out of toilet paper after all these weeks when other stores in the area have it in stock??
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September 2019 by Olivia M.
Horrible experience with an employee named Brenda. Absolutely rude and unprofessional. Please train your staff to have better manners.
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March 2019 by Kristen R.
Updating this review to 2 stars as the bathrooms are always filthy at this Giant Eagle and many products that we typically get here have not been stocked over the last few months. We come here every week and this store is always out of stock of one or more basic items that we need. We also spoke with the manager regarding the state of the restrooms last week and they are still a mess this week. This Giant Eagle location is most convenient for us, but we are considering going elsewhere if it does not improve soon.
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October 2018 by Susan B.
I have been frequent shopper of the 525 E Main Street location for an extended period of time and have decided to shop elsewhere for my one-stop grocery shopping. In my experience, the convenient "made-to-order", appetizers and entrees have sufficed for the needs of my family (etc prepared sushi and salads). My child is on a VERY restrictive diet and has enjoyed being able to eat "normal" food such as veggie sushi rolls. Today, 10/10/2018 I simply noticed there were not any prepared veggie sushi rolls. I asked the sushi station associate if she would be able to prepare a package as she was not busy. The associate simply looked at me with complete disgust and walked away. When she returned moments later she [the associate] provided me an empty container of what I assume to be carrots. She still has yet to speak to me. The associate provided general indicators that she does not speak English as she is of Asian Decent. I then simply ask if there are any more veggie sushi rolls and in this moment I was in absolute shock when I was a patron of a business being blatantly ignored. I am emphatic towards an individual towards those with language barriers as I frequent with speech therapy for my son, THE ONE WHO EATS THE VEGGIE SUSHI ROLL. Regardless, the associate eventually just decided she was done with me and walked away. I still, hours later do not understand how and why this event occurred. It is to be noted this associate was not following the State of Ohio health regulations regarding her uniform. She was not wearing an identification badge or required health safety uniform. Even though I am frustrated with this experience I am thankful I did not eat whatever sushi she rolled up. Thankfully, I had a great check out experience with a cashier named "Jan". She was efficient as well as kind in her demeanor. I hope she finds employment else where before the management ruins her like they did my sushi bar associate. In Conclusion, Giant Eagle needs to better evaluate those who receive employment within. I understand there may have been potential language barriers but the business needs to accommodate in such situations. I do not intend to return to the store.
