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November 2023 by Sarah Cipar
Great place. Had to return a pair that didn't fit and were wonderful to work with
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October 2023 by Hank Anderson (Orion Starhunter)
Purchased my first Stetson hat here. Staff was very friendly and helpful as I have never owned a Stetson before. Drew was very helpful and educational on the care for the hat and even changed the band for one that looks fantastic.Would highly recommend!
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August 2023 by lisa chiboroski
Great store with lots of clothes, not to mention boots for us discerning equestrians!
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July 2023 by Abbey Keller
I bought a pair of boots from them and had no issues until i exchanged them for a bigger size! As soon as i got a bigger size that’s when the issues started! i got 3 different pairs 3 different times with all the same issues! The insoles of the boots were not sewed correctly! each pair had a bubble in them that you couldn’t get out! The bubble was incredibly uncomfortable and i ended up emailing the company and they couldn’t repair them or do anything but offer me an exchange or 15% off my next pair of boots! 15% off my next pair of boots is NOT worth another pair of boots for me! Personally i WOULD NOT buy boots from them! I also will not be recommending boot barn to any of my friends or family! They produce awful quality boots!
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June 2023 by Renee Cobb
The staff at this barn is great. I think it was Austin (young college kid, track guy) did amazing helping my son pick out his 1st pair of work boots for his summer job. Very nice and helpful. Thank you
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May 2023 by Me
Not my thing
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May 2023 by Kait
Boot Barn is a wonderful franchise but the people that work here don't want to help and their inventory sucks in comparison to others. It's unfortunate because I've been waiting over a year for this one to open.
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May 2023 by Cindy Ramos
Great quality very helpful staff
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April 2023 by Denise Neice
Lots of boots. Found the hat we were looking for at a reasonable price (youth size).
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April 2023 by Paul Altman
Great selection and a military discount also
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April 2023 by Gregory Knotts
Lots of boots, beautiful building,but there boots are expensive wow
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March 2023 by Jeff Avril
Great selection
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March 2023 by Liz B
Larger than it looks. Very nice selection
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March 2023 by Christopher James
12 Reasons to Not Shop at the Belden Village Boot Barn (or any location in person):1) Customer service is not present unless you walk up to one of the two women that are running the huge store.2) On top of that, the fitting rooms are always locked so you have force yourself to ask one of the two staff women (because there are no staff there who are men in this location) to be able to have it opened for you.3) The store is more of a self-help company so you need to know your boot size before you enter the store (which I know sounds ridiculous of me but there used to be a time when store employees would help you find your shoe size with a special tool), & the seemingly endless selection of boots does not do anything but make a first time visitor feel overwhelmed.4) There are no overhead signs in this location labeling where and what everything is compared to the majority of stores.5) The few customers that do come in, give off the vibe that they are better than you and that you are unwelcome in “their store,” which the employees already do enough of from their lack of customer service since the employees are always looking and sounding as though they are busy even though the store is almost always empty.6) There is no sign leading to the store and the height of the building is so short that it hides behind its surroundings, making it very difficult to locate.7) The boot sizes and categories are not labeled very well to the point that only the employees know the system and when try to ask about it, they are snippy in their answers, making you feel guilty about being a customer.8) You can only buy what you can carry in your hands since there are no shopping carts (which makes sense to a certain extent because there is not enough room for them to be used) or shopping baskets; the only way to be able to buy more is to bring another person with you.9) The pricing of most items are very expensive - no further explanation needed for this one.10) There is no room for you to put your winter coat or extra items that you have in your hand without having to put it on a chair that’s at the end of the boot shelves and walk away from it or by putting it on top of the clothes that are on the tables, which makes it difficult for other customers to see what’s underneath, so you feel the need to rush trying things on.11) There is only one mirror in the entire store to try jackets on and they never keep it clean.12) The belt section of the store is always a mess because the racks themselves are poorly designed, making it difficult for both the customers and employees.
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March 2023 by Scot Sample
I am surprised by all the low reviews. I did go pretty close to opening day. The place was fairly busy and even had a guy there playing guitar. None of the staff offered to help me but I didn’t need help as all the boots are on the display floor. Had a few wide range is styles and colors. Was happy to buy my boy his first pair of nice boots.
