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March 2025 by Bill Wagner
Steered me in the wrong direction multiple times and straight lied, denied a fraudulent claim for $4,850.00 when they told me I would receive my money back. They supposedly have a fraud protection program that does not protect. They gave me a new account with no information and were supposed to help change all 27 auto debits but no help whatsoever and very rude to say the least. Ahoukd be very ashamed and bottom of the barrel to say the least.
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February 2025 by Jaime Jones
ATM down...again
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August 2024 by James
Very subpar customer service. All I wanted was verification of a recent transaction. The first teller could not even answer my question. No problem, he asks a second teller for help. The second teller’s response was to call the customer service number on my ATM card. Would not even look up the account information. If this going to be your response to your customers, at least fix your drive through ATM so it doesn’t take twenty minutes to complete the most basic transaction. Then I would not have to deal with the unhelpful customer service employees.
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June 2024 by Autumn Center
Everyone was very helpful and kind. Especially Zach, who helped me apply for a card! He answered all of my questions and helped me with things I didn’t even think to ask about. Very good customer service here :)
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June 2024 by B H
I had the most uncomfortable situation at this location today. The private banker was clearly outside of her comfort zone talking with me about my situation. Such nervous and negative energy. It was incredibly off-putting. Rather than begin a process that could have begun in any state (as she stated), she directed me to begin the process in my home state. Customer service was incredibly lackluster.
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February 2024 by Gavin Byfus
Scammed 400$ at Minerva. Closed account here.
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December 2023 by Alexis Miron
ATM NEVER WORKS!!! Starting to get very frustrated in the fact the bank can’t figure out how to get a new one or have someone out to idk install a new system….pathetic
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July 2023 by Khaliq Wilson
I’m gone be honest customer service is terrible
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May 2023 by Justin Roman
Got to told that there is a notary here, drove out of my way to be told it’s only for customers so 30 minutes wasted
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November 2022 by Sherveriria Harris
Awful customer service!!!
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June 2021 by Cheryl Johnson
The staff treat you like a valued customer and not just an account. The staff is always so helpful. I pass other other locations to go to this branch.
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November 2020 by Rick Jordan
Ready to secure your money!
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August 2019 by Mike G.
Note sure what there problem is. They never seem t be able answer their phone. Their message is that they are busy.... please try calling later.
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April 2019 by Nancy C. Gentry
I have been banking with Chase for many years, both here and in AZ. The Belden branch has been so thoughtful, and helpful to me. I never feel like I am a problem, and they are so nice. Especially AMY....at the window, or inside! THANKS CHASE, for your professionalism! Nancy G.
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September 2018 by Rodney Brown
Charge money to cash their check lol
