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November 2023 by R
This place has some of the best and nicest customer service in person and on the phone. I feel comfortable having an issue and asking them for help here. Everyone I spoke to was very kind and helpful. Will definitely be back.
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September 2023 by Patty Allbritain
Very helpful staff great selection its my one stop shop for shoes!
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September 2023 by HT
They had what I was looking for but I wish they had more ethically sourced brands.
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May 2023 by Grace Margaritakis
Great prices for all shoes. Lots of socks. All types.
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May 2023 by Laura Bertka
Selection of shoes for women although large was not what I was looking for. Poor selection of brands like Keen and Merril.
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April 2023 by Karla Thompson
I got two pairs of flats that I've been wanting, yeahhh
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November 2022 by Tea Lowe
Ordered online early in morning before store hours and they were picked up after store opened. Curbside was quick definitely will be bk
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November 2022 by Cynthia Risby (58wgy2bB)
Disappointed not able to even see a shoe interested in trying on to consider buying.
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October 2022 by Desk isamess
What a shame these stores have gone so downhill. They won't scan their membership cards, they want you to give your personal info to them in order to check out. What good are the cards?After refusing to recite my personal info while 10 strangers stood behind me in line, the cashier got nasty, slammed my 2 pair of shoes around, and barked my total due at me. I asked her if she could input the customer number from the card, and she said "yea."After complaining via email, I was sent a $30 coupon, that is not usable on 99% of the brands they carry. Received a BOGO half off the second pair...again, can't be used on 99% of the brands they sell.Terrible shopping experience, nothing like it used to be. Discounts are pointless wastes of paper.
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August 2022 by Andrew Mitchell
I never went into DSW because I thought they were just for girls, but went in the other day with my wife and picked out a nice pair of dress shoes and an awesome pair of Brooks running shoes! I love their selection, and their priced fairly as well. I will definitely go back for more shoes here in the near future near future.
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August 2022 by Trudy T.
Don't bother keeping the DSW membership card they give you, because they won't use it. Instead they hassle you for your info during checkout. They don't tell you they can input the numbers from your card, they keep insisting you give them your phone number, email, etc. out loud, in front of the other customers. The people in front of me took almost 10 minutes to checkout, because they had to give all of their personal info before the employee took their monly. When I got to the cash register, and said I had the DSW card on my Apple Watch, I was told they "couldn't scan the cards" and had to type in the phone number used. I said I just wanted to pay for my shoes, and the employee insisted I give her a phone number. I gave her our old house number, since that would have been the one we used years ago, and told her I didn't want to give out all my other info, outloud in front of other customers. She became rude, slammed the boxes around, barely spoke to me to give me my total. Rude ridiculous experience. Just let people buy their shoes. When done, I asked her if she could have typed in the number from the DSW membership card, and she said YES. So why the heck didn't she do that instead of insisting on a phone number? The discounts are worthless anyway, the BUY 1 GET 1 HALF OFF small print excludes 99% of the brands in the store. Worthless.
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June 2022 by Carrie Stranger
You know prices are high everywhere and I used to like shopping here but lately been having problems here. The one time they wouldn't accept a gift card, said their internet was down, but they could take cc!? Then this time, they could take the gift card but I had gotten an extra $10 as a coupon on this $50 gift card that they couldn't take because I was buying a certain brand of gym shoes and that brand doesn't accept any type of coupon on their shoes!! What ??? I have never heard of such ridiculousness! This is the second time recently that I've had problems trying to use gift cards and I'm not the only one. Word to the wise, quit buying and giving gift cards, stores don't want to accept them anymore or give you full credit for them anymore and are making it hard to use unless you want to only order online. We like to go to stores to actually see, feel, and try on products for quality, fit and style, not order products sight unseen online. Sorry, but very disappointed. Money is tight for everyone, they already got the money for the gift cards so they should accept them at full value, and if they're lucky, you might find something else and spend more!
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April 2022 by Sandy Bucci
I had a coupon for $30. Off a pair of shoes. When I went to check out the shoes were not able to use the coupon. I was told they and some others were exceptions. I asked why is that not on the coupon and another Check out person said we have the list on our register. Makes no sense to me it wasn't on the coupon. But I bought a different pair. Moral of this story , just a come on for the coupon. Misleading.
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April 2022 by Jordan Brown
Overpriced but nice shoes. Friendly enough staff but I really needed to pee and no bathroom. I guess that’s on me.
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February 2022 by Jacqueline Allen-O'Neal
They finally had the shoes I have been trying to get since Christmas, after they sent me pink shoes for my son and the lady ordered me black, Happy Happy!!!
