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January 2024 by Tanika Baker
I bought my daughter a pair of shoes online for Christmas that ended up being too big. For the life of me couldn’t find the email receipt. Every employee was so helpful. Jas looked up my order with my phone number (life saver!). Unfortunately the shoe was sold out but they gave me a refund and sent me over to Kids Footlocker where it was in stock and $25 cheaper! No clue she could even still fit kids sizes. Apparently a kids size 6 is equivalent to a womens 7.5! Everyone at Kids Footlocker was awesome too. Not every day you get such good customer service. I’ll look at Footlocker first from now on.
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August 2023 by nancy hall
By far the worst footlocker I have been in. ?? Employees HOUND you as soon as you decide to step in the store. Every shoe I attempted to look at I was asked if I needed a size, didn’t even have time to decide if I liked it or not. Honestly they didn’t even have a very good shoe selection to begin with. The only lady in the store “older” I’m assuming she was the manager, stood behind me and eyeballed me the ENTIRE time I was in the store as if I was going to steal the display! Made me very uncomfortable to the point I didn’t even want to look around anymore. Needless to say we went and looked in JDs they had a way better selection and I was actually able to look around hold the shoe and decide which one I liked better, ended up getting both just because!
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August 2023 by Jillian H
Don't shop here if you're a POC/Black person. I came here to exchange a pair of Air Force ones, and the Caucasian employee with the curly, sandy blond hair kept watching me. I asked to see a couple of black and white Gammas and he continued to watch me while conversing with his friend. He didn't ask me how they felt or my opinion on the shoe and with his constant surveillance, I was afraid to walk around the store with them. The second I put them away. He asked me if I was going to get them. I said I was still deciding between the Air Force ones and the Gammas. Before I can say anything else, he said he'll put them at the counter and I didn't even get to take a pic or video chat with my friend to help them. Meanwhile, a young Caucasian mother and daughter had two boxes of shoes and weren't being watched. I felt like I wanted to cry and was embarrassed for being treated like a thief.
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August 2023 by Jillian H.
Don't shop here if you're a POC/Black person. I came here to exchange a pair of Air Force ones, and the Caucasian employee with the curly, sandy blond hair kept watching me. I asked to see a couple of black and white Gammas and he continued to watch me while conversing with his friend. He didn't ask me how they felt or my opinion on the shoe and with his constant surveillance, I was afraid to walk around the store with them. The second I put them away. He asked me if I was going to get them. I said I was still deciding between the Air Force ones and the Gammas. Before I can say anything else, he said he'll put them at the counter and I didn't even get to take a pic or video chat with my friend to help them. Meanwhile, a young Caucasian mother and daughter had two boxes of shoes and weren't being watched. I felt like I wanted to cry and was embarrassed for being treated like a thief.
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February 2023 by Ivy Harden
Always have for hear for you closet
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November 2022 by Brian lay
Overpriced shoes and crummy selection
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October 2022 by Greg W
Customer service is garbage, I walked in did not get greeted. The employees are weird, it seems like they hire anybody these days. I’ll shop online before I step foot inside a footlocker again.
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September 2022 by G W
Customer service is garbage, I walked in did not get greeted. The employees are weird, it seems like they hire anybody these days. I’ll shop online before I step foot inside a footlocker again.
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August 2022 by Japriece Snoddy
I was ignored when i walk in. The guy help 3 people before helping me and then. After giving him the shoes i wanted he lost one. Worst store i have ever shopped in woth customer service and the guy at the register was no better. He couldnt answer a simple question. Advise the store for people with patience cause i wasted about 45 min of my life here and now i never want to shop with foor locker or kids foot locker again. The guy was only willing to help men. That is incredibly rude especially as im sitting her politely waiting for him to finish with a customer to inly watch him walk past me as im trying to get his attention to run to the door to the guy just walking to ask him if he need assistance and i had be standing there for 10 mins already. Typically i walk out but my kids like shoes and there and it was the only store they like a pair shoes at and i needed them for Monday. Ive worled in customer service but never have i ever ignored somone from the moment they walk in and not even attempted to ask if the needed any help. He even walked up to guy behind me ask if he was a barber ? and then walked away. I will only be getting my shoes from other stores.
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June 2021 by Manate Smith
Services was great
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January 2020 by Ray W
Friendly staff and helpful
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November 2019 by Tony Mcfarren
The only place I buy shoes.
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May 2019 by venessa slama
The employee who helped us was by far the most knowledgeable employee I've ever encountered in a shoe store! So nice and helpful.
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May 2019 by Rodney Johnson
The best air max in the world
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March 2019 by Mark Lamielle
Good customer service for my son and I!