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March 2024 by Elliot Mack
I went here and had a Hat made they did an Awesome job giving exactly what I wanted on my Hat. If you need a Hat to match with something you want to wear Lids can hook you up. They are an all around Hat and Cap store and I Love going here.
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February 2024 by JB White
Helpful Staff!!
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December 2023 by Kaelynn Kemp
I went to get two hats embroidered as an anniversary gift. When the designs were showed to me on the screen, they looked perfect. But the final result on one of the hats was not good. There’s a space in the middle of the word I paid for. The worker didn’t acknowledge it, so I just took it and left confused. I paid $31 for the service, which I don’t feel was worth it in retrospect. This experience took away a lot of the joy I had to give my gift.
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August 2023 by Lori Bly
The girl opened the store and continued to eat her breakfast. She did not address the customer or help in any way. When my child touched the monitor she chastised us. Will not return. I know good help is hard to find but she was gross. Not clean and no customer service.
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August 2023 by Tayon H
Large selection of Judy about any sports hat u could want
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November 2022 by Kenny Delk Jr
Had a dope conversation with Brit, her customer service was cool, definitely will come back soon :)
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May 2022 by Mike Tuersley
Love hats and shopping at Lids. My only critique is they don't really carry NHL hats. They need to ramp up and provide a selection
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May 2022 by Billy Jones
Good store. Prices are getting ridiculous
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December 2021 by Krissy Okress
Do not buy from the Lids store at Belden Village mall!! We went there to purchase a hat and they swiped our credit card. They then said they were having trouble with their credit card reader and could not give us the hat however we showed them the money was taken from our account. They would not refund our money or give us the hat so we were just out the $50. The “manager” kept saying it was our problem and we would have to contact customer service for a refund. However there is no customer service number for Lids that deals with in store purchases. The “manager” kept saying “I just work here”. She was completely unprofessional, unhelpful, and incompetent. You do work there and you’re supposed to be the manager so help us. Lids basically stole our money bc they would not refund our money or give us the hat but they have our money. Unacceptable and we will never shop there again.
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November 2021 by Caleb Fears
I hope this store is here forever.
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September 2021 by Maggs Murphy
Selection of hats was good. Had all the newest team hats. Prices were fair. Staff was polite.
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August 2021 by Chad Ellis
Excellent customer service. The young lady working today was very friendly and helpful. Definitely will be back.
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April 2021 by Mike Graham
I’ve been into this location a handful of times in the last year or so. Each time I have dealt with Adam. Both times they were busy and he was dealing with customers and working on the embroidery machine. He did a great job of making sure I knew he was still there to help me when he got to me. I shopped at a few stores in the mall today and this was by far my best retail experience of the day. Thank you for the great service!
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March 2021 by Amie Foster
Wish I could do 0 stars. My husband paid $60 to have a hat made for his company. They did not capitalize the words of the company name, or use the fonts he wanted. We were told we are stuck with it. So now we have a hat we paid $60 for thats going in the trash.
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January 2021 by Google user
The woman at the counter was super friendly and signed us up for email deals.