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March 2024 by Johnnysvintagemotorcycle B.
Service was gre but I was mislead. I had bad information on the fit. I am a return customer. Had bought a pair of timberline shoes at the Fairlawn Lucky Shoe store. I went to purchase another pair exactly like that at the Canton store. Found out they are no longer carrying Timberline as they were bought out and discontinued. The salesperson suggested this Ecco brand as a substitute. I usually take a size men's 8-8.5. The store supply was limited. They did not have my size. The substitute they gave me according to my foot measurements was a 10 1/2. Two sizes larger than I usually take. Then she recommended inserts which I went along with as I respected the saleswoman's professional opinion. I wore the shoes for one - two weeks and my back started hurting me. I discovered the shoe was the problem as I started wearing my Red Wing work boots again and the pain went away. Returned to the Canton store with the shoes on March 29th. I was re-measured and told the size recommendation would have been the same 10 1/2 including the inserts. It was plain as day the shoes were too big. Instead of offering a replacement shoe of some type, the saleswoman tried to sell me yet another set of insoles. At that point I said thank you for your help and left the shoes there and walked out. I had been a repeat customer, but after this incident I will no longer return. I was very disappointed there were no other options. These are good shoes, I took the salesperson's advice, the shoes didn't work out, and I had NO RECOURSE BUT TO PURCHASE MORE INSERTS? I will not be returning to Lucky Shoes.
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October 2023 by Valerie B.
Bought a pair of HOKAS for my son, that wore a hole in the heel after 5 months. The lady who I spoke to about this was not helpful, even sharp and curt, as she told me there is no warranty on these shoes, and that they should show structural breakdown after 6 months anyway. I called the HOKA customer support, and they assured me that there IS a one year warranty on these, and provided me with instructions on starting a claim. Several phone calls to the store left me frustrated, I spoke to Susan several times. She denied the warranty vehemently, although they are authorized dealers. I am going to report her and the store to the company. DONT EXPECT CUSTOMER SERVICE FROM THESE PPL. Shop elsewhere.
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October 2023 by Kourtney Denning
For the last three times I’ve gone I have been totally ignored and looked over for other people that look like they may have more money? No greeting to me, no recognition that I am even standing in the store! Now, to make things even more ridiculous, you have to check in? So so disgusted.You lost my business, for sure! I sure do miss Donatos- they were always so kind and helpful.
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October 2023 by Courtney Froehlich
Leihla was amazing! She helped me very quickly with the correct heel liner I needed, and did it immediately after helping a large family seconds before! I was in and out with the correct items and she was so sweet! Thank you!!
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October 2023 by Tierney Smith
I don't usually leave reviews but I've been getting my shoes from the New Balance store here since I moved to Ohio 6 years ago. New Balance straight from a New Balance store has been tge only gym shoes that have found to fit my feet perfectly with no issues. I found that the Canton location closed and now it's just a straight Lucky Shoes. I was glad to find that they still had my info in their system as well as options from the same line of New Balances I buy. Mason was excel in listening to my needs and pulling shoes for my type of feet. I had chosen a size to big walked out then had to walk right back in for tge size I should of gotten. Mason wasn't frustrated with me at all over it I'm grateful for that and the help given.. I'll be back in about 2 years after I wareout my new pair.
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October 2023 by Peggy Failor
Very nice shoe store. Sue helped me and she was very helpful. Should go to Lucky Shoes for the best shoes.
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October 2023 by Shawn S.
Awesome customer service! The only place I will buy shoes from now on! Thanks Yvette!
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July 2023 by Nick Nicholson
Very knowledgeable and patient staff. Good selection and average prices for the products.
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May 2023 by Laura Stewart-Johnson
Marjorie was so helpful, knowledgeable and kind in helping my husband purchase several pairs of shoes. Thank you for making it such a pleasant experience.
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May 2023 by Autumn Fall
I found Lucky Shoes by "happy accident" and am so glad I did! I was greeted at the door by Erica. Erica immediately made me feel comfortable, and cared for. She was professional and patient, understanding my feet 'needs'. I LOVE my shoes, and purchased three pairs! Thank you Erica! ?
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May 2023 by Nancy Pulka
My assistant Ann, was very helpful and very friendly. Would recommend
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May 2023 by Gary Haught
They carry quality shoes and know how to fit them. The sales people really know what they're doing.
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April 2023 by K L
Great selection and decent coupons. Wendy was very helpful. Thank you!
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March 2023 by Carol Rubis
They were wondeful!! Not enough adjectives to describe how accommodating and helpful the young man was helping my 90+ year old parents with their shoe selection. It wasn't an easy task either. His kindness and gentleness with my parents can't be said enough. Those shoes and the customer service we had was worth every penny.
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March 2023 by Paul Good
The staff was very friendly and helpful, made suggestions, and had alot of product knowledge.Prices same as what I found on the internet but I am very glad I got to touch them and try them on.
