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November 2023 by Taylor Fitzwater
Phillip was great and so friendly! He was not pushy at all and allowed us to get fitted for the perfect bed after exploring options in the store. Very knowledgeable on new technology and materials make up. Hope the bed will be as good as it felt in the store (after 30 days of wearing it in) haha
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November 2023 by Tyler Moore
Never gone matress shopping before and was a little hesitant and nervous about picking one out. I didnt really know what to expect. Adam was great and very friendly and helpful. Took us through and helped us pick out the perfect matress for us. Not at all pushy or put pressure on us to make a sale. Highly recommended!!!
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November 2023 by Luda Kovalishin
Adam was great! He listened to what we were looking for and pointed us to our options! No hassle, no pressure. I think we were in and out with our purchase in 30 minutes! Best mattress buying experience ever!
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October 2023 by Rodney Ruble
Salesman was very knowledgeable, patient, and answered all of our questions. They never tried to sell us something that we didn't need and helped us find the perfect bed for us! Highly recommend!
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September 2023 by Rich Harrigan
Worked with Adam, he was very patient, zero pressure to make a selection or purchase. He welcomed our feedback, answered all of our questions, then stepped back and allowed us to try out as many mattresses as we needed to, as many times as we needed to for us to decide what was best for our needs. He is very professional, friendly, approachable and knowledgeable. Excellent customer service, now we wait for our delivery!
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September 2023 by CODY JOLLIFF
My wife and I went in Sunday 9/10 and got a mattress off of Adam helped us he let us take the time we needed he gave the space and let my wife and I talk he took the time to answer all the questions we had. He was very helpful and knew his products.
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September 2023 by Marcus Reed
My first time experience buying a mattress was fantastic! The moment I walked in, Adam immediately greeted my family and I. He explained his process for matching me with a mattress and walked me through the store and explained how each mattress worked. After I tested each mattress and selected the one I liked, Adam seamlessly checked me out. I was on my way with a new mattress (and a FREE pillow) in under an hour.Adam definitely made the experience exciting. It was apparent to me that Adam took pride in his work and his customers. Mattress Firm is lucky to have him as their employee.
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September 2023 by C Harrigan
Worked with Adam, he was very patient, zero pressure to make a selection or purchase. He welcomed our feedback, answered all of our questions, then stepped back and allowed us to try out as many mattresses as we needed to, as many times as we needed to for us to decide what was best for our needs. He is very professional, friendly, approachable and knowledgeable. Excellent customer service, now we wait for our delivery!
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September 2023 by Andrew Straley
Just very professional and knowledgeable. My sales person was Adam, he answered every question had. I had left and visited Levin, The original Mateess factory looking at different manufactures as well as quality of mattress. The main competitor was levin on the purple mattress. After, all was calculated, it came down to personality and professionalism of Adam and Mattress Firm of Belden Village. I highly recommend this store for your needs.Upfront, honesty and professional describes my experience today.
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August 2023 by Heather Whisman
Our salesman, Cory was very knowledgeable and answered every question we had. He was not pushy at all and made the whole process comfortable. We will definitely be back. Awesome customer service ?
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August 2023 by Tif Brown
We went in wanting to compare the different Purple mattresses. Phil was super helpful, and gave us some great info on the brand and differences between models. We literally talked while still in the store about what a great salesperson experience he gave us, especially compared to other furniture stores. He just asked us simple questions to figure out what we needed to know, he gave us info that was relevant to our search, and he gave us space to talk and check stuff out without him. We hadn't expected to buy a mattress on the spot, but he helped us feel confident in our choice, so we got it done and were able to check one more moving to-do off our list with ease.
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August 2023 by Krissy Okress
Staff extremely helpful and knowledgeable. Allowed us to lay on different mattresses to try them. They did not pressure us and gave us the time we needed to decide on our purchase. I would highly recommend this store. Adam and Phil were great!
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August 2023 by Brian Brahler
The company delivered the product a week late . Then when they delivered the product they delivered the wrong item . I called them and told them that I had already disassembled the baby crib and needed the product today they told me the best they could do was to have me go to Cleveland and get the product or wait another 4 days and they were not going to compensate me for my time or fuel because someone had signed at drop off—even though no one ever signed. When they refused to help, I went to Mattress showcase on Cleveland Ave in Canton and received far better service and product.
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July 2023 by matt pflaum
The sales staff was excellent and not pushy at all. They were very knowledgeable and helped us pick the correct bed around our sleep habits.
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June 2023 by Melissa Hickok
Cory was our sleep expert and he was amazing! He provided us with a ton of information and was very patient and helpful while we made our mattress decisions. I would recommend him and the Canton location to anyone in the market for a mattress.
