Cleveland Clinic Mercy Hospital is recognized for its commitment to providing quality care to patients. Many reviews highlight the friendly and helpful staff at the Massillon location, where patients experience quick registration and efficient service, even when the waiting room is busy. The hospital has been a lifeline for patients facing serious health issues, with some expressing deep gratitude for the exceptional care their loved ones received during critical times, such as heart surgeries. However, not all experiences have been positive. Some reviews mention concerns about communication and staffing shortages, leading to frustrations regarding patient information and care continuity. Despite these criticisms, individuals have shared positive encounters with specific doctors, noting their professionalism and compassion. Overall, Cleveland Clinic Mercy Hospital aims to deliver world-class care, with a mission focused on treating the sick and educating those who serve. While some patients have had mixed experiences, many appreciate the hospital's efforts and dedication to their health and well-being.
Nice staff and doctors but if you have state insurance they will let you sit. I’ve been here twice and they treated me like shit for having state insurance.
February 2026
The maternity ward here is night and day difference with aultman, I can’t speak for other areas of the hospital, but the L&D and Postpartum nurses here are phenomenal. I have zero complaints, everyone is very sweet.
December 2025
Doctors, Nurses, Nurses Assistants and staff were all outstanding
