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October 2023 by Valerie B.
Bought a pair of HOKAS for my son, that wore a hole in the heel after 5 months. The lady who I spoke to about this was not helpful, even sharp and curt, as she told me there is no warranty on these shoes, and that they should show structural breakdown after 6 months anyway. I called the HOKA customer support, and they assured me that there IS a one year warranty on these, and provided me with instructions on starting a claim. Several phone calls to the store left me frustrated, I spoke to Susan several times. She denied the warranty vehemently, although they are authorized dealers. I am going to report her and the store to the company. DONT EXPECT CUSTOMER SERVICE FROM THESE PPL. Shop elsewhere.
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December 2022 by Michelle M.
We visited yesterday. The employees are very helpful and polite. The prices were very good and you could find very good shoes at an affordable price. I think it is worth visiting if you are interested in buying quality shoes.
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November 2022 by Corinne Funk
Great store and staff
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May 2022 by Linda Bernard
My husband had an appointment and we had to wait over 1/2 hour past his appointment time to be helped.
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March 2022 by Linda Beam
Everyone at the Canton store is very helpful. It's good to know that there is a shoe store that still takes the time to provide good service! Thank you, Lucky Shoes.
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August 2021 by Mike Seenes
Very clean store good staff have a working knowledge of shoes and helpful
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May 2021 by Zac Martin
Best place to buy shoes for people wide feet like me
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March 2021 by Alicia Taylor
Wendy at the New Balance store went above and beyond to find me a pair of shoes that would help my back and feet . I had been to three different stores prior to coming to this store , and I am so glad that I did ! She was so patient with me and now all thanks to her I will be able to stand at work and not be in pain ! Thank you Wendy for the help today. You are a rockstar ?? . I am a customer for life now ! Thank you Wendy !!
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February 2021 by Michael Ullman
Good service. Only place I've had luck finding good shoes that last. We have bought shoes there for several years so when we couldn't go in, they looked up our record & mailed the shoes to us.
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February 2021 by Mary Beth Sano
I went to the store in North canton expecting knowledgeable sales people. instead I found disinterested associates and pushing orthotics which I am pretty surevis how they make up the sale difference. Never again....Went to second sole and bought Hokas!
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September 2020 by Julia R.
We went there while visiting my mother in law since she needed a new pair of shoes. We ended up buying shoes for her and hubby and compression stockings Everyone there was extremely helpful and patient. All of our questions were answered and carefully explained Next time we visit I'll definitely stop by again Selection was excellent and store was bright, cheery and very clean Thank you so so much
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November 2019 by Donna Geabler
Love these shoes and this store! They know my purchase history and help me get what I need.
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October 2019 by Pamela Shoup
The staff here is very knowledgeable and they go above and beyond in getting me into the right shoe.
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October 2019 by Barbara Fuciu
Only place by gym shoes get New Balance good support shoe
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October 2019 by Marie Knight
great fit with memory foam
