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January 2024 by Jeanne Pritt
My experience at Visionworks was great. Everyone took their time with you, and you did not feel like you were being rushed. They took their time answering any of your questions. Very clean facility. Thank you everyone at Visionworks!!!
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December 2023 by Susan Howell
From the time I entered the store until the time I left, they made me fell like the only costumer they had. I have been going here for a couple years and have always had a good experience
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November 2023 by Darla Grant
Everyone is so kind, friendly, very helpful and they work with to find the perfect glasses . So happy I made the move to Visionworks! Thank you all for everything!
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October 2023 by Marilyn Gibbs
They were knowledgeable, patient and professional! Great prices too!
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September 2023 by Ms. EM
Great customer service. Chris, Mary and Dacie were exceptional to work with.
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September 2023 by Rich Hetrick
I was not given a price of bifocal vs non-bifocal only that I had 30 days to change my mind. Everything else was perfect.
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September 2023 by Sarah Jones
Great service. Took time to listen to and help with my personal needs. Very kind people who genuinely care.?
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September 2023 by Elisa Sparks-Miles
Great customer service. Chris, Mary and Dacie were exceptional to work with.
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August 2023 by McKenzie Crockett
Good place to get your eye exam! The doctor is very thorough, yet quick! I wouldn’t recommend buying your glasses here, however. My sister got one pair of glasses here for almost $100, and I got 2 pair of the same quality on Zenni for under $70. I would say just come here for your exam!
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August 2023 by John Heinreich
I was in need of an eye exam for years and I kept putting it off and putting it off until I couldn’t anymore. I decided I was going to get one and just took a chance and walked in to VisionWorks in Belden Village and was immediately greeted by a wonderful staff! The doctor was great! He was very helpful and informative. The beautiful lady who assisted me in picking out frames and lenses was so Amazing and very kind! I would recommend their staff to anybody any time! Thank you!,John Beppler
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March 2023 by Bill Robinson
Dacie, Dacie, Dacie?Yes, it's a unique name, but know it and ask for her when you go in. She made my wife's and my experience of picking out glasses a pleasure! She was patient, non-pressuring, knowledgeable, joyful, and did not make us feel like we were a burden at all with all of the pairs of glasses we were trying on. She is exactly what you hope for when you work with a salesperson! She's a true professional! The glasses deal that we got was fair, and we are very happy with our experience at Visionworks in Belden Village.
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March 2023 by Melanie H
I love the staff at this location! The staff is friendly and helpful and they have saved us twice by fixing my kids glasses right away! Even when you order glasses, they arrive so quickly. Thank you, guys, for always being so helpful! P.S. to parents: always spring for the insurance! Lol
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February 2023 by Janie Dockus
Worst experience someone could ever have I walked away with no new glasses, and my old pair mysteriously missing.
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January 2023 by Angie Lewis
Fantastic place. All the girls there were fantastic with helping me. Not realizing how difficult it is to find a good pair of glasses thankful I found them!!!
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April 2022 by Jessica Schlabach
I have never been so dissatisfied and offended in a customer service experience! First, this location tries to get away with charging us $102 even though insurance covered EVERYTHING but a protection plan! Completely swindled my husband, did not provide details of what insurance covered or did not cover for the lenses/frames and only provided a copy of the receipt for the debit card payment. In all the optometrist places I have been to, never have I walked out of a location with just a receipt in hand.When I called the store to resolve the issue, I received nothing but attitude and misinformation upon more misinformation. The “manager” was not listening to a word I was saying to him, and when I requested to speak with the manager I got a VERY snarky “I AM the manager”. On top of that, he advises he would have to call me back with a phone number to somebody above him? How convenient.If they are willing to swindle, overcharge, and put up a fight to 30 year olds- how many others are they going to do this to who DO NOT understand insurance or their benefits?? Never again will my family step foot in this business and I’ll make sure everybody I know knows what they are doing!!!
