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November 2019 by Jovann Gorman
The worst customer service ever! Lies about picking up missed trash pick up. Biggest waste of money, nothing like paying a bill and they don’t pick up!!!!
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November 2019 by KJ Z
Horrible, horrible, horrible customer service! If you have other options GO WITH THEM!
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November 2019 by mike
My trash tote has been broke for 5 weeks. I have been scheduled every Thursday for the last 4 weeks to get a replacement. They never show. Spoke to customer service no less than 10 times in this time period including every Thursday morning to make sure I am on the schedule and every Thursday night after they don’t show. They did replace the broken one randomly in the middle of the week last week with a recycling container which is much smaller than what I pay for and assured me it would be replaced on Thursday. Another promise not kept. Trash guys are great and consistent but customer service is a zero.
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November 2018 by Megan Johnson
Worse company to go through, on a 4 week pick up- haven’t had trash picked up in 2 MONTHS! Called them to complain and she told me I have to call them to tell them to dump it. What kind of trash company is this? A joke!
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November 2018 by Fred Schukert
Horrible customer service!!!!! Trash gets miss to be picked up at lest 2 times a month!!! Customer service lies about when trash will be picked up after missed service!!! Do not deal with this company.
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November 2017 by TE Controls
I would give a lower rating if I could. Cancelled our service and they keep calling threatening us when I don't owe anything. Tried to charge us to quit. Won't answer my calls when I try to contact them.
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November 2017 by Steve Warner
Late getting trash toter to the curb so we missed pickup. Later in the day when driver was still in our neighborhood they must have noticed we now had toter at curb, because they did a three-point turnaround to swing back and pickup our trash. Would have been easy for driver to continue on regular route and pretend they didn't notice our toter was now there, but they did notice and went out of their way to come back. Little things add up to equal big things...appreciate your driver going above-and-beyond.
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November 2017 by Gail Sherwood
Continues to leave phone messages asking for payment and threatens to turn over to collections but there is no bill! Service was discontinued Jan 3 2017 ! Dumpster pick up fee we were told was not to be charged because it was from Carl's Hauling! Rt hand doesn't know what the left is doing!
