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November 2023 by Alice Glockner-Iari
I found my dream car online, a Cadillac XT5 at Performance GMC Cadillac Columbus, located in Carroll, Ohio. The only issue was: I live in VA, 4.5 hours away from where this dealership is located. After speaking to Jarrod, the sales person I was dealing with, he told me he will see what could be done, regarding the car being delivered. We ended up agreeing that the car will be delivered on Monday, however Jarrod was kind enough to meet me halfway in WV so I could get my car on Friday and enjoy it for the weekend. It was a great shopping experience, Jarrod did provide exceptional customer service and he went above and beyond to accommodate me.I would definitely recommend this dealership. As you can see if you live further they will work with you. Thank you again for all your help.
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November 2023 by Chris Hughes
My experience talking with Greg and Scott started out positive until Makenna Pofahl became our sales person. After telling her we were in the beginning stage of looking at vehicles and interested in knowing our trades value, she did a hard inquiry on my credit while we were on a test drive without asking or telling me. Hard to go to other places potentially and have them also do a hard inquiry if we found a vehicle there. We did find a vehicle we liked and received a quote. We then left for a couple hours to discuss this. When we returned Makenna was gone so we dealt with Greg again. During the paperwork session we are told that Makenna did our quote on the wrong vehicle and our payments were going to be more then originally told. Then during finance paperwork we find out that it was put down that we were to pay more down than we discussed, so in changing that our payment went up again. After all this we are told they can not find the spare key they said they had and to check back first of the week. When I reached out I was told they still couldn't find it and management said we would have to purchase one for over $400! So we buy a vehicle at a considerable price and we are now expected to buy a spare key that has been misplaced. Very unacceptable!!
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November 2023 by Tom Francis, Jr
This is the second vehicle that I have purchased from this dealership, and it is worth the drive. I worked with Jason Castro-Boughman, sales consultant who is knowledgeable and provided the information that I needed to make a well-informed decision. I also had the opportunity to speak with the general sales manager and the manager of the service department during the purchase process that further enhanced my comfort level with this dealership. Exceeded my expectations!
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November 2023 by Elton E Davis, Jr
I’m used to much better service departments. When I bring my cars to other dealerships they set down with me and ask questions, tell me what they will be doing, provide me with reports that reflects the good and bad things, what to be aware of or things to prepare for. I never have a clue what you’ve done. I plan to drive across town to another GMC dealer my son goes too that provides the type of service I am custom too.
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November 2023 by Christopher Shabazz
? I've traveled all over the country in the last 3 years and serviced my 2022 GMC in every part of the country from New Hampshire to Albuquerque, New Mexico, Colorado, Nevada Performance GMC Cadillac small town place with the best service,comfertability as we waited, clean and innovated, better than the big town dealership Thank you.
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November 2023 by evan pulsinelli
I had a great experience. Everyone is very polite and knowledgeable. I had never used their services until about a month ago and left with a very good experience. Performance GMC has solidified my decision on who I will come to for all my vehicle needs. They didn't push me on purchasing every widget and service they have to offer which I think is great!
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November 2023 by Michael Williams
OMG!! What a fantastic place! My wife and I own a 2018 GMC Terrain. We have had sub-par experiences at two prominent GMC dealers in Columbus and decided to make the drive to Carroll. Our first experience at Performance GMC could not have went better!!! Nikki did a fabulous job of communicating and was extremely friendly. Dustin was thorough and professional as our service tech. The video and ease of confirming service through my phone was the best! My wife enjoyed her wait in the waiting area and had no complaints as I was working and was not there. The one negative was the call center may not have relayed our change in service to the service center but Nikki instantly adjusted. Actually looking forward to our next oil change if you can believe it. Thank you for all your service today!
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September 2023 by Elliott Hart
I was looking for a new truck and my local dealer (in South Carolina) didn't have a huge inventory at the time/didn't have exactly what I was looking for. I did a search on the GMC website and found a truck I wanted but it was in transit to Performance. I called and Ken Logan happened to answer the phone. I had no idea how lucky I was at the time, but man... Ken went above and beyond and took GREAT care of me. He got the truck set aside, arranged for it to be shipped to me, and even had a speaker installed before shipping. He was extremely easy to work with, VERY helpful, VERY friendly, and had top notch communication. His service was absolutely phenomenal.The Finance manager Jon Nida was great as well. I have bought several new cars in my life and I have always felt pressured to buy the warrantees/extras when buying a new car. Neither Jon nor Ken made me feel pressure to buy the extras- which resulted in my buying an extended warrantee as well as ceramic coating. They made me feel at ease rather than giving me a high pressure sales pitch which made me feel a whole lot better about buying extras..Buying a car/truck can be very stressful. It is a huge expense- but these two guys made me feel great about the purchase. Not only was their service wonderful, they didn't add a bunch of weird fees people associate with buying a new car and they also offered me a substantial amount more for my trade than the other appraisals that I got. In a time when dealers are adding thousands of dollars of fees to any car/truck because of limited inventory, Performance (Ken and Jon) didn't do that. They have certainly earned a customer in me and I will recommend them to my friends and family. Excellent experience because of these guys and makes me think their whole dealership is very different than some experiences I have had in the past.. I've worked in customer service most of my life and really appreciate when I get really great service. I am sure I will be back to Performance in the future. Thanks fellas!
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September 2023 by Jay and Cindy Beyer
I appreciated the honesty of the previous work I had done at another place with still having the problem. I could not afford to do all the work at once and liked the advice of not replacing my tires until I could due to the fact that it would wear the new tires
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September 2023 by Adam Murray
Absolute best car buying experience I’ve ever had. Sara sells was outstanding to work with! Highly recommend buying from this dealership. Sales, service, and parts are filled with great knowledgeable people that truly care about the customers and community. Will be referring everybody. Thanks again!
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September 2023 by Rosi Rose
Thank You Chris Holliman for making my purchase Fast & Easy! Communication was GREAT! I drove 3 hours away to make my purchase he had everything ready as soon as I arrived! My car was clean and ready to go Thank You!!
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August 2023 by Jie Li
Complete liars here. Do not deal with these people. They are dishonest. Told us they would give us a mileage discount and was very clear about how much it was before we showed up but later when going over the numbers, they rushed us and threw out some unrelated numbers to throw us off. Showed us rebate amount to placate us and to add to confusion of final sum saying we got all the discount previously agreed upon, which is a complete lie. We were dumb and got pressured into signing before being able to understand the final sum. We were chumps. Hope you read this and avoid the same happening to you.
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July 2023 by Mark W
great, clean , and quick service. I find it difficult to get my service vehicle into the shop due to scheduling, these guys are always accommodating to me with drop off and pick up.
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July 2023 by Krista Logan
I’ve bought many cars over the years and have never experienced the high customer service Ken provides. He’s a true professional. As a mother most other parents can relate that taking kids to a dealership is a nightmare but Ken Logan made it simple and easy. Had coloring books to keep them distracted and was able to get me in and out in a timely manner. I would highly recommend Ken to anyone who is looking for a vehicle. I’m a customer for life.
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July 2023 by Wiilliam Jones
I don’t like having to call in to get a status on my car. If I’m told a date it should be done that’s what I expect, or some sort of correspondence, saying it will be a couple more days.However, when they do the initial inspection they are good at communicating what the problems are. I think the mechanics there do good work and are neat. They always seem friendly enough.
