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February 2024 by acte acte
The people there were amazing. Big thanks to Hunter and Dan.
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January 2024 by Levi C.
I have never experienced more incompetence by a retailer in my life. The gentleman who assisted me in ordering my phone was too concerned in watching the football game on one of the screens than to order the correct phone that had a promotion going on in December. I received the wrong phone, and had to be on the phone with AT&T for over two hours. I then proceeded to go to this AT&T store where the original football watching gentleman and his manager told me they could not fix his mistake in store, and I had to call AT&T again. While on the phone the first time, my SIM card was deactivated and my fathers SIM card was attached to my phone somehow. I will admit the football watching gentleman fixed the SIM card mix up, but while there my mothers phone lost cellular data and the manager tried to claim her SIM card conveniently “burnt out”. We managed to theoretically get the correct phone with the promotion ordered, but AT&T canceled the order the day it was supposed to arrive. We went to the store only to be told the promotion was ended and that they could not do anything to honor the deal as they are not even a real AT&T store! Apparently, this store is an “authorized retailer” and not a “corporate store”. The football watching gentleman, a white man with with glasses and dark hair, never gave any apologies for his mistake, and his manager, a white man with lighter hair, was acting like it was no big deal. Absolutely useless, just go to the AT&T store at the Greene, they are a real AT&T store. Trust me, I checked.
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December 2023 by T. Morrison
I recently purchased a new iPhone at this location and Hunter was the salesperson that helped me. I cannot say enough about Hunter. He was absolutely amazing to work with. Not only was he knowledgeable and professional, he was also kind, patient, helpful and honest. I would highly recommend going to see Hunter if you are in the market for a new phone. You will not be disappointed! Thank you Hunter!!!
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November 2023 by Trudy Spears
Jason and Dane were the most knowledgable persons from your company I have ever dealt with. They are exceptional young men and you are lucky to employ them. Thank you!
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November 2023 by Maddie the rat
Dane and Jason came out to help us with our new tv and WiFi 3 different times. They are awesome, I wish they were my grandkids. Everyone should ask for them when they need help. They are so kind helpful.
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October 2023 by Kelsey Kiley
Fast, fantastic service! Abrhee was great, nice clean store me and my husband got everything needed!
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October 2023 by Cynthia Lybrook
Hunter who waited on me when I bought a new phone was very polite, and patient with me. He spent quite alot of time with me and answered all my questions. I will always ask for him when I need help with my phone. He is a real asset for AtT.
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August 2023 by Sean Ingham
Hunter helped me buy my new iPhone 14 Pro, then he discovered that I was paying way too much for Spectrum with my internet and TV. So, he got me an even better deal. On top of that too, he got me a sweet deal on a case and screen protector. If anybody is going to go to this store, be sure to ask for Hunter!
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August 2023 by Chloe Bailey
Hunter was very helpful and patient with us getting a transfer code! So helpful.
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July 2023 by Tami Williams
Needing to trade in your phone or having problems with your services? Go into Crosspointe and ask for Dane. Very knowledgeable, friendly and detail oriented. He is awesome!
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July 2023 by mehdi ali
The employees Ryan and Jason at ATT were very helpful and knowledgeable and helped me to choose the right phone. They explained the cost and monthly payment.
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June 2023 by Mary Conley
Caleb at AT&T is the best! After numerous visits to the store in beavercteek to correct a mistake they made and numerous calls to AT&T nothing was happening! Caleb was incredibly helpful and took full care of the situation! If you need anything AT&T visit his store on Alex bell for the best service with no mistakes!
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June 2023 by Bruce Conley
AT&T has the best! Caleb at cross point can solve any problem! Sadly, not all stores can, but Caleb is incredible and very nice to people also!
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May 2023 by anita cunningham
Dane is exceptional and a true asset to AT&T! He goes above and beyond and listens! Answered all my many questions! He’s the best and I will not shop anywhere else!!!
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May 2023 by Nadine Raney
We walked in to the store and were welcomed by Hunter. We told him that someone had opened an account in our name and we did not authorize it. He immediately said that he could not help us because that is not a corporate store. I need to document everything because of the fraud, so I asked him for a card and told him I had to write the CEO of AT&T about their refusal to help. So then I asked if he would just look up the fraud website for me. He said "No I will not help you because you threatened to report me to my boss". So at that we left the store. This FRAUD that AT&T has allowed someone to commit has been the most frustrating thing we have ever encountered and AT&T is refusing to help at any level, not on phone and not in both stores we have visited. AT&T allows someone to open an account online in someone's else's name and they refuse to help the person in whose name the account was opened, even if that person is the one that will not pay the bill. If AT&T were the only company offering phones, I would not have a phone.