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January 2024 by Vincenzo Ragusa
We have been to Grismer twice. Both times they provided excellent service and timely repairs. They charge a fraction of the what the dealership quoted us with much less hassle. We recommend them to everyone that asks. Thanks for being honest, responsible and kind. We will be back!
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January 2024 by Cassie Busey
I’m sad to leave a poor review because they were so helpful with getting me tires and fixing my rear break pads & rotors (along with an oil change) a few weeks ago. However, I had an appointment for them to look at my engine because my engine light turned on and this appointment was scheduled on Wednesday. Unfortunately, they claimed that I did not have an appointment today and their price for them to even look at the engine and not do anything to it was $150. The price isn’t really a problem it’s more the disrespect of wasting my time with not scheduling my appointment even though I fully scheduled it with them on Wednesday. Anyway, several of my friends told me that they had very shady experiences with Grismer as well after I told them what they did. Be aware if you choose to go here.
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January 2024 by Scott Hailey
My 86-year-old mother, had car trouble and went to Grismer there in Centerville. Marcus was so kind and reassuring to my mother. He went above and beyond to make her comfortable and make sure she got home safe. Thank you Marcus for Your kindness!❤️
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January 2024 by Amy Fite
I have been coming to Grismer for years—always pleased with the service. I have found the staff to be trustworthy and kind. Today I was horrified at the way a customer was treating the employees. Her entitlement was absurd, as she belittled the staff. Kudos to those guys for remaining so calm, patient and professional.
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January 2024 by Kelli Sedwick-Drummond
I’m usually ver happy with this location. My daughter took her car in for an oil change yesterday. Roughly $100 and it costs her $40 up by her college. Then she was quoted $70 for tire rotation and balance. Not long after a customer was told it was free rotation and balance when you purchased tires there. The tires on her car were purchased there. Unfortunately young women going into an auto establishment will always be taken advantage of. Disappointing, wrong and sadly quite typical!
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January 2024 by Rob C
Excellent service. I came in because I had a screw in my tire. They were unable to fix the tire due to the screw being too close to the sidewall they also mentioned that my brakes needed replaced on the back which they were original and had 100,000 miles on them. So I authorize them to do that service. When I came in to pick up the car they had mentioned that they did not initially see an issue with a tie rod on the initial inspection. they said that they were fixing the tie rod for free for me since they missed it on the initial inspection. Very nice of them. That tire rod is probably a $300 job that they did for free and I imagine most all other garages would’ve charged me for it. I will definitely be back. Kyle, the service manager did a great job.
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January 2024 by Cheyenna French
Went in for an oil change and told them about a noise in my car. They were very friendly and helpful. Able to take me right away without an appointment, and did it quickly. They did suggest the typically 'recommended services' based on age and milage but no pressure to buy them. Certainly felt trustworthy and would go again for other services.
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January 2024 by Rhannon Wilkins
I would highly recommend! I had no appt and they took my car in same-day/walk in for a tire patch, the entire staff was friendly and got my car finished fast. This is the second time I’ve had it serviced here because I have a special skill of running over various nails and screws. They’ve taken good care of me each time though. Thanks a million!
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January 2024 by Kris Croake
I had a nail in my tire, so it was an unscheduled visit. The greeting was immediate, the check-in process quick and seamless, and my tire was repairs in less than an hour. The price was also very reasonable. I'll definitely return!
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October 2023 by John G.
Terrible, tried to get me to pay 900 dollars for a wheel bearing replacement. Then said I needed my strut replaced. All in all they wanted 2.5k. I then told them I wanted them to do nothing. I went to go pick up my key and the man at the front said "that'll be $150". He said they charge that per hour just to look at the car. I then took it to a reliable shop and they said nothing was wrong with the strut. These guys at Grismer are scam artists. Tried to squeeze 2.5k out of a student and then stole $150 when I declined their services. A shop full of thieves.
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August 2023 by Ashley Clark
Grismer has far exceeded my expectations. They have amazing customer service: friendly, keep you informed the entire time they have your vehicle, they don’t try to oversell you on repairs your car doesn’t need. They are also fast and the price is very reasonable. I got new tires in may and got 4 free oil changes with them! Just took my car back for new brakes among various other routine maintenance items. So happy with all the work they have done!
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August 2023 by Warren Tutwiler
Had a punctured tire, which they were able to repair right away. I was completely ready to buy a replacement but Mark said "they wouldn't have repaired it if they thought it was unsafe or needed replaced." Very kind and helpful, will be back for future service needs!
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August 2023 by talena florence
I had a nail in my tire they were pleasant, friendly and serviced me quickly. Facility was clean and tidy. Very pleased with my visit. I even heard them calling other customers with updates very professional.
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August 2023 by DaytonDave
Although tires were grossly overinflated following previous visit as measured “cold”, they denied any abnormality or responsibility. Subsequent irregular tread wear and poor alignment emerged despite being fine three months previously. There was no compromised solution. Work was completed appropriately and in a timely fashion. Even a modest adjustment in the price would have dispelled my dissatisfaction; there was none. Goodbye Centerville Grismer.
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July 2023 by Ari Her
Great job Grismer! Honest and professional work. Highly recommend the team on 48 in Centerville. Excellent customer service and genuineness. I found my go to mechanics. Thank you ?
