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September 2023 by Jonalyn Wolf
If you want relaxation this is the place. It's very clean and the staff are all very helpful. I see massage therapist Madi, and she is amazing.
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September 2023 by Halee Mollette
First time in for a facial and I was unaware of the up charge for things not included in the “custom facial”.I was given choices and never told they would be additional charges in the middle of the facial. Knowing I had scheduled a custom facial built around the state of my skin I was not anticipating getting choices for items that were not included. It was frustrating to leave a relaxing appointment to find a much bigger bill than expected!
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September 2023 by Sarah
Booked a last minute facial with Mikayla. She did an amazing job. Very relaxing. I definitely reccomend her!!
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July 2023 by Angela Blair
First time having a facial and first time at Hand and Stone and I highly recommend.
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May 2023 by justin schmidt
The massage that I had was great, so I got one for my wife also, but I have been trying to cancel the the membership that they sold me for 3 months now and they keep telling me "just one more month until i cancels" It appears that once you provide them with a credit card they have full reign to use it as they wish. I was told in April that they did not sign me up for membership but apparently that is not true as I was just charged again today.
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April 2023 by Cheryl Kelly
Michael the massage therapist was wonderful! My daughter had bought this for me for my birthday and as I was leaving, they were trying to get more money from me which I didn’t understand after I didn’t except the package they wanted me to buy but they fixed the problem and I had already tipped Michael his 20%. The waiting area was clean and looked very nice! All in all it was a very nice experience.
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April 2023 by Ebonee Walker
The front desk seems to never know what is going on with promotions memberships or even the products they sell. They just stand around speaking loud not at all a relaxing environment wait wasn’t long. I Finally head back to get the massage. The Massage Therapist was nice but the massage was horrible the MT used so much oil I felt like I was baking with the added heat from the massage table. My husband got a massage as well the couples massage was 125 per person so it was way cheaper doing them separately. He stated his massage was very sexualized. We both deal with arthritis so we simply was looking for pain relief not a “40 Dolla Holler* I’m very disappointed with this establishment I originally wanted to book at the Miamiburg location but was made aware it’s owned by the same person they had no appointments available even tho centerville is very over staffed. After my experience I cancelled my membership which took months. I wouldn’t recommend it added stress didn’t help take it away.
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April 2023 by Beth Marshall
Had a great massage with Mady today. She was friendly and professional. She would chit chat when I wanted but also respected when I didn't. I've already set up my next massage.
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April 2023 by Cheryl Alston
Received 2 to 3 text making sure I was going to make my appointment. The day of appointment was told my appointment needs to be rescheduled. If you can bombard me with keeping an appointment, you should be able to provide service.
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April 2023 by Shelley Cull
I had a wonderful facial with the sweetest young lady. I wish I could remember her name. I will go back to her whenever I return to the area to see my children!
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April 2023 by Dawn Daugherty
I have contacted the better buisness buero on this place. Awful from front desk to therapist. It is very very clear no one knows what they are doing.
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February 2023 by Danny Raimondi
Went in with a gift card i got for Christmas. Massage was standard but pretty good. The big problem is they're REALLY pushy about memberships and trying to get return business. Like... Even during the massage... It was pretty pushy. The massage alone probably would've brought me back, but it feels like you're getting hit up for cash, which just isn't very relaxing.
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February 2023 by Victoria Stern
Nice location, great therapist. My only issue is the perpetually raising prices and that I always feel like I'm getting shorted 5 or so minutes. This is every location I've been to. More transparency on the time you'll get in your "hour" may help mitigate this.
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February 2023 by Kenya “The Other Coach K” Smith
Came in today for my first hour stone massage ever, and Mycia (I hope the spelling is correct) was amazing. Her attention to my calf muscles was great with just the right amount of pressure. I usually don't take care of myself, but she's giving me a reason to.
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November 2022 by Rob Martin
This was a Last Minute Deal so sometimes it can be hit or miss. This was definitely a HIT. I had Ryan and his pressure was exactly what I asked for and one of the best massages I've ever had!!!
