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March 2024 by wesley mcdaniel
There was a new lady working and she did a great job. The place used to be super inconsistent so hopeful that that will change.
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February 2024 by Rylee Lawson
This place has really gone down hill. I used to come here all the time in Highschool but moved away, moved back & let me just say… it’s not what it used to be. Poor customer service, confusing menu, food wasn’t fresh, atmosphere since they “renovated” is below par. Only good thing I have to say is the woman behind the counter was very friendly & sweet but everyone else was rude. The teenagers won’t even look you in the eye- ZERO customer service skills! Just save your time and money and go to chipotle. I hope this is just an issue with this one location and not the entire franchise!
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February 2024 by Lisa Deann Abraham
Hadnt had a steak bowl from there in awhile, boy ?we were disappointed got 2 steak bowls, absolutely the worst steak chewy tough very much a waste make it right we the customers keep ya in business and youve didnt do it right!
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January 2024 by Todd
PAUL and LARRY were very helpful. Helpful staff, clean facility and great
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October 2023 by Dane Jackson
All around a terrible experience! Do not go here. I repeat do not go here! They messed up my order that I got through the drive through which was 10 tacos. Not only did they mess the order up, but I was charged an extra $8 more than what I ordered for queso I didn’t ask for on every taco. I called in to let them know so I could get my order remade and they said that was fine even though I should really had gotten a refund since I was overcharged. I get to the store to get them remade and the “Manager” told me that I can’t have it remade and I need to call corporate to get a refund. They told me I ordered it the way they charged me and that I was wrong. I have loved hothead for 12+ years and eat it all the time. This by far was one of the worst food experiences of my life. Do better….
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October 2023 by Genie Hubbell
The food is amazing and the staff were very helpful.
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October 2023 by Dane Jackson
I used to love this location until the past year or so. There are many reasons to make this bad review but here is the one that finally made me never want to come to this location again. They messed up my order I got through the drive through then told me they didn’t and refused to remake my food. They also over charged me since the reason my order was messed up was because there was queso on every taco which I didn’t order… Queso costs an extra 50cents per taco and I had ordered 10 tacos. So not only did they mess up 10 tacos but I got over charged by $5 and they refused to remake the food.
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September 2023 by Brian Daniszewski
I've been going to this location for many years, and in the last few you can really see the continuous decline in quality and value that Hot Head used to excel at. This store seems to always be dirty and have a musty odor in the last few years and I guess it got so bad that they completely ripped up the carpet. The problem now is that they've had an unfinished concrete floor for months with dirty maintenance equipment stored in the dining room. I asked them today when they planned on getting a floor put in, and the two employees that were present both said "I don't know" in a defeated manner. I'd be depressed too if I had to stare at an unpresentable, ripped up dining room every day knowing how embarrassing it was that this was the dining room you expected customers to use. There have been several management changes in the last few years and it just seems to keep getting worse. If I was the owner of this franchise I'd be ashamed.In general, portion sizes have been getting smaller, the prices have been going up (even compared to similar local competitors), the new "rewards" system is a joke, and they upcharge for EVERYTHING now. More rice? Upcharge. More beans? Upcharge. Do you want an extra squirt of sauce on your burrito? Oh yeah, that's an upcharge too. It would be understandable if these were actually extra portions, but you have to get extra stuff just to barely equal what their standard portion sizes USED to be.I get that it's not the employee's fault that they have to follow these changes, but that still doesn't make me want to continue to tolerate a declining business's practice of price gouging me and steadily taking away services they used to provide in a desperate attempt to make an extra dime.All of this really is a shame because when it's done right the food really is good and I think they have the best sauce selection of any fast casual dining place. Still, if I were you I'd keep driving down the road to Chipotle or Qdoba.
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August 2023 by Maddie Whitmore
How do you forget teriyaki sauce in a TERIYAKI BOWL????
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July 2023 by Christina Collier
Wow! So much! I like the rice and the bean and the corn and the pico and the cream and the cheese and the other cheese and the steak and she likes the beef and they gave me extra cream! Wow! So much detail to the gormby like that! Crispy! Service is very attentive. Love the uniforms. Hope to visit the soda fountain SO MUCH. sometimes the extra cream is too much cream and the cream gets to the corn but the lettuce saves the corn mostly. Like no badd! Hope to see again and taste the bowl! Good times at Hot Head thanks!???
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July 2023 by Marlena Chadwell
Brooklyn rocks! Awesome staff and clean environment. Always
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June 2023 by Roy Hudgins
The rice was overcooked and I’m pretty sure the blonde guy that works there was high. He bagged up our food and took a break leaving our food bagged behind the counter out of our reach. When the other guy realized what happened he giggled and gave us our food.The only nice person there was the female cooking the chicken. I will never go back to this location.
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May 2023 by Paul Thomas
Hot Head took over an old Taco Bell location here in Centerville. I'm glad to see the building re-purposed. Our chicken burrito bowls were great. And the staff here was absolutely top-notch on our visit--very friendly and actually smiling and interacting with their customers, like they're really glad you're here. Very unusual for a fast food restaurant.
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May 2023 by Scott Higaki
Food has always been great, definitely come when I'm in town since we don't have one back home. Staff seems nice, just seem short staffed when I go, but they do a great job.
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May 2023 by MiNi TiMe
Best food the atmosphere is okay services is nice food is phenomenal should try if u got a chance
