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February 2024 by Sabol Tribe in Ohio
Bought several bags and cans of dog food with a 25% off coupon because their prices are unusually high. A few days later, one of the tabs on a can of dog food broke off when attempting to open it and a can opener would not work due to the top and bottom being too recessed. Took the can back to the store for an exchange. Employee looked up my account and could see the purchase and told me to get another can. When I returned to the register, he told me I owed $0.47 because it wasn't the sale price when I used the coupon. I briefly tried to explain that it was an exchange and it should be for the price I originally paid for it, but he didn't see it that way. I paid the $0.47 but will NEVER buy from them again. It's not about the $0.47 but more about the way they do business.
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January 2024 by Jay S.
Update: Corporate stood by their position of screwing us out of points. They acknowledged that we earned them but policy is designed to hose people over that trust them. HOWEVER:The store in Centerville is digging into their own pockets to give us a credit . I admire them honoring their commitment to customer loyalty. My score represents my review of this individual store. Corporate thieves get 0 stars.
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January 2024 by Dennis G (Gunner)
Great service always helpful
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December 2023 by Molly c
Always helpful and knowledgeable in the fish section
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December 2023 by D
Very helpful staff
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November 2023 by Munchie Biscuit
Great customer service and really nice employees also my dog loves there little cookies at the register.
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October 2023 by Mark Schutzler
There is always someone there to help you. And they carry more outfits for extra small dogs. It can be hard to find outfits and harnesses for my little Yorkie but they have them. They also have homemade desserts and the check out for dogs. I always get a cupcake for my dog on special occasions and she loves them.
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October 2023 by Kathleen Comer M.
5 stars Pretty much this store has had the food my dog likes. But he got bored with it so on a whim I noticed the freezer with some raw food. I picked one out and the result is he keeps asking for more!
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October 2023 by Stacey Stacy
This store is the best. The people that work here make our shopping experience top notch. Very friendly and courteous. We will definitely remain loyal customers as we have with Pet Supplies Plus for over 30 years! An extra shout out to Daivy for being so nice and running such a wonderful store.
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September 2023 by Jill Foster
Great place to go for all your fur babies. Well stocked.Staff is helpful and friendly.
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September 2023 by Donna Blankenship
Pet Supplies Plus is my go to store for pet food for my dogs and cats. The employees are knowledgeable and always ready to lend a hand. PSP carries a wide variety of both wet and dry food for your fur babies and lots of treats. AND they price match!
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September 2023 by Leah Thuente
staff was extremely unkind. we asked for application papers so we could apply for a kitten and they acted very annoyed. whenever we asked for help they would roll their eyes and scoff. they refused to give us any of the information about the cat
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August 2023 by Lisa Keller
Non interest about my concerns about needing a coupon, not good, I put my purchases back on the shelf to shop at Walmart.
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August 2023 by D J
Friendly staff, and now they're giving pet services my puppy was their first customer lol
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July 2023 by S Ward
Staff is always helpful & friendly.The groomers take great care of my rambunctious Boxer!
