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August 2023 by Matthew Sliver
This is certainly a place worth checking out if you’re looking for furniture.
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May 2023 by Sam Magner
If you like white furniture, they have so much of it!
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May 2023 by samantha cummings
Staff is subpar and pretentiousnes. I use to frequent years ago and the sales and prices were decent. Now they try to pawn off scratch and dent for premium prices.
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April 2023 by Dan S.
Not bad if you're looking for some basic things. Was able to find a cool looking couch and a coffee table for my new place. Worth checking out if you're not looking for anything specific.
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April 2023 by O H
The outlet has a good selection of larger furniture pieces. If you are looking for decor, linens and lighting, it's somewhat scarce there. The customer service is outstanding.
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May 2022 by Ya Y.
I visited RH outlet for the first time, and I was a little disappointed. The store was not ready for the long weekend sale, so some of the price tags haven't been updated yet. Majority of the space were for the big furnitures, and the smaller fixture section was not very organized. Some of the lighting fixtures had multiple boxes, but they were all over the place. So had to look for different boxes for the same product.
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May 2022 by Caprice G.
Very bad customer service experience. Called and talked to a sale person about a couch; was told that there were two and that I should purchase both to place on hold, so that I could come in and choose one (because once leaves store it is not returnable). I went to the store and checked out both couches, explained to another sale person what I was doing and still no issue. Arranged to have the couch delivered and was then told that I could not return the other couch. The stated that their policy was that no returns from purchase (not upon leaving store). Despite, being told this by the first salesperson, not corrected by the second salesperson, and even having the delivery man tell me that it just has to not leave the store. In addition, when I called to schedule the delivery, the delivery driver did not show up with either couch (just the chairs I also purchased). Was told that I would then have to pay a second time to have the couches delivered, despite the fact that it was the store's mistake not giving everything to the delivery man. Highly recommend looking elsewhere. I would have rather paid full price to get furniture from any other store. I am now out a lot of money for a couch I don't want and an additional moving cost.
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April 2022 by Erica Sacco
What an incredible experience we had at the Rh Outlet with Stewart and Denise. We furnished our new home in stages and the staff quickly learned our style and helped make suggestions for our space. They would even send pictures of pieces that came in that we may be interested in. Their customer service is top notch and they take great pride in their product. We were so happy at our last store visit as we purchased 6 white dining chairs that we had been admiring for some time. I was hesitant to purchase them knowing they would show dirt/ stains. However, Stewart quickly put me at ease by demonstrating how to clean the performance fabric. This is just one of many examples of his incredible service. I highly recommend RH Outlet to anyone who wants high quality furniture for a fraction of the retail cost. I love every piece that we purchased and the incredible staff who helped make it happen.
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April 2022 by Ashraf Nassef
They put fake tags showing progressive markdown’s, then in a week suddenly same item is marked up again at many multiples.
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November 2021 by Christopher Smith
I’ve had horrible customer service here multiple times and swore I would never go back. That being said we were forced to get a couch same week so outlet stores were our only option. The first time we walked in we were there for 30 minutes with not one person to even look our way or say hello. Next week we went back to see the new arrivals and same thing. No one says hello. My wife then asked if anyone could help us and that’s when we met the “manager” Stewart. Who talked to my wife about the pieces she liked and tried to pressure us to put them hold because they wouldn’t last. I wanted to look elsewhere because it killed me to imagine spending money at such a horrible place. We went to five other stores and they all greeted us as we walked in. Unfortunately the wait time to order a couch was way too long for our time frame. After no other options I went back 10 days later to purchase a couch and chair we originally saw with Stewart. This is would be the only time I would be greeted in the store by a man named Ryan who was super nice and helpful. I took the chair that day and told them I would come back for the couch. A few days later I walked in to pick up the couch. Waited 10 minutes while everyone stood around doing nothing. My father (who was there to help me get the couch) walks in and was magically immediately greeted by Stewart. After a back and forth Stewart then realized I had spent $8k over the weekend and wanted to tell me how sorry he was that I had been repeatedly given bad customer service. That apology fell on deaf ears as his explanation was comical. When I got home my wife called up there for an explanation and Stewart then began to lie over and over about the situation. We then asked for a supervisors number and he said he couldn’t give that information out. I can promise you we will never spend another dollar there and our whole house is RH furniture. Never again!
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November 2021 by Chris S.
I've had horrible customer service here multiple times and swore I would never go back. That being said we were forced to get a couch same week so outlet stores were our only option. The first time we walked in we were there for 30 minutes with not one person to even look our way or say hello. Next week we went back to see the new arrivals and same thing. No one says hello. My wife then asked if anyone could help us and that's when we met the "manager" Stewart. Who talked to my wife about the pieces she liked and tried to pressure us to put them hold because they wouldn't last. I wanted to look elsewhere because it killed me to imagine spending money at such a horrible place. We went to five other stores and they all greeted us as we walked in. Unfortunately the wait time to order a couch was way too long for our time frame. After no other options I went back 10 days later to purchase a couch and chair we originally saw with Stewart. This is would be the only time I would be greeted in the store by a man named Ryan who was super nice and helpful. I took the chair that day and told them I would come back for the couch. A few days later I walked in to pick up the couch. Waited 10 minutes while everyone stood around doing nothing. My father (who was there to help me get the couch) walks in and was magically immediately greeted by Stewart. After a back and forth Stewart then realized I had spent $8k over the weekend and wanted to tell me how sorry he was that I had been repeatedly given bad customer service. That apology fell on deaf ears as his explanation was comical. When I got home my wife called up there for an explanation and Stewart then began to lie over and over about the situation. We then asked for a supervisors number and he said he couldn't give that information out. I can promise you we will never spend another dollar there and our whole house is RH furniture. Never again!
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October 2021 by Shanta W.
Love my leather couches and dining room table!! The staff were great! It was worth the 3 hours drive. I will definitely be making another trip back.
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August 2021 by Kylie Lockett
First, the gallery associates are amazing! They were so helpful and kind when accommodating us at the gallery. I do love this place and have made the 2+ hour drive from Indianapolis several times, but probably won’t do it again after this last time. It used to be better than what it is now in my opinion. There’s only big furniture pieces now as opposed to before it being a little bit of everything. Hauling big pieces of furniture back to Indianapolis is not viable unless we were to drive a large truck over. And even then you never know what’s there so it could be a wasted trip. The prices used to be a lot better than they are now as well. Overall, they aren’t marked down as much as they used to be.
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July 2021 by Susan C.
First of the the store is nice and the staff is too. You have to really look to find something worth the money. The only things we have purchased were clearanced. They were like 90% off so an okay deal. The other thing that was very unique was a gramophone that uses a cell phone for the music. It was really a fun thing to buy at also a clearance price. Anyway if you pick through from time to time you can find some things that are worth it but only if clearanced.
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May 2021 by Owen H.
Staff was extremely friendly and super helpful! Some of the furniture does have small scratches, but that comes with it being an outlet store. I really enjoyed the lifestyles at the store they looked really good! Overall great store, with lovely employees, would definitely recommend if someone's looking for furniture!
