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November 2023 by jo alexander
Okay selection of tiles, but pretty overpriced. The service I received here is what's propping up the score. They greeted me and pointed me in the direction I needed to go. They were knowledgeable and helpful. Decent, but expensive in comparison.
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October 2023 by Christi Gerhardstein
Excellent selection and even better customer service! 5 stars for Brittany and her vast knowledge of products, outstanding communication & commitment to customer satisfaction. As a designer in the community I plan to bring clients to The Tile Shop and keep Brittany as my point of contact.
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October 2023 by Deborah Shaw
Brittany (designer) has a great creative eye. My master bathroom is absolutely beautiful and luxury. she was awesome to work with. I will love to work with Brittany on future projects.
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September 2023 by Miles Keller
Great help at front desk and at back door where a very nice associate help load our tiles into our SUV
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August 2023 by Joseph Collins
The staff is great! Go over and beyond to help our projects.
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August 2023 by Candace R.
SUPER DISAPPOINTING! I ordered over $4k in tile for our master bath remodel. Couldn't risk having out of stock issues so got it on order a few weeks before my contractor was able to start. Kept getting calls to pick up before "the end of the month" so they could clear out warehouse. I did even though I wasn't ready for it - thought I was doing them a favor. Brought back $1k in tile and grout and was told I was ***three days*** past the 60 day return window and they were going to "do me a favor" by returning the money to a gift card. For which I have absolutely NO USE since they only sell tile and related supplies and I don't have any more projects planned. Buyer beware!!! And shame on you Tile Shop - and your inability to make it right for the customer.
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July 2023 by Anthony Martindale
Chad Alexander (Store Manager) helped my wife and I get our clients the tile design they have asked for! We are very grateful for the business operation & service! We look forward to continuing to collaborate with The Tile Shop! Thanks again, Chad! Sincerely, Anthony Martindale C/O A.M. Construction of Southern Ohio LLC.
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July 2023 by Rose Reed
Be mindful of how much tile they estimate you will need. I gave the salesperson measurements of the areas I was putting tea green glass. They provided estimate of how much was needed for that area. It ended up being double what was needed and I am outside the 60 day window so there is no penalty for their overestimation to the Company.
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July 2023 by Sandy H.
Kaley is awesome at what she does. Very knowledgeable and provides detail information. The store has a great selection of quality products.
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June 2023 by Jewell biggest fan ever Michaels
Natalie was great to work with, so patient and helped me with my design choices!Dwyer contracting completed the project, thanks Dan and Craig for the beautiful job! Couple of great guys to work with.
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May 2023 by Jewell
Natalie was great to work with, so patient and helped me with my design choices!Dwyer contracting completed the project, thanks Dan and Craig for the beautiful job! Couple of great guys to work with.
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April 2023 by Julie Todd
Kayleigh is the absolute best! Her expertise in all areas for putting together a beautiful shower/bath remodel was second to none. Thank You, Kayleigh, for ALL your amazing guidance and help!
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November 2022 by Steve Metter
We bought our kitchen remodel tile from The Tile Shop. Installation came so long after delivery that we would have been stuck with a minor problem with the order. Instead, Bennett Zalewski, the store manager, went out of his way to help us and to make things right. We really appreciated his great example of customer service. Absolutely would buy from them again.
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September 2022 by Julia Hall
A great place to find a large variety of tiles. There are "show rooms" showing tiles in kitchens and bathrooms. The staff has been very informative and helpful to me and always has taken as much time as I needed as they showed me the tiles I was interested in.
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September 2022 by Tracie F.
I was really disappointed with the customer service. It was odd because on my initial visit the guy basically hovered over me. I was waiting for my husband and the gentleman I was working with literally stood over me waiting with me. There was no conversation. Nothing. I ordered a bunch of samples. I never got a call when they came in and no follow up call. Prices were high and just not worth it.
