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May 2025 by Ken
Garbage customer service. Do business with a more reputable bank or credit union.
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February 2025 by Kathy Leff
Great bank, excellent service and products.
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February 2025 by Fasika Asrat
Good service
Employees has nolage I am happy to see thm
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February 2025 by Troller King
Had to get some account information corrected and was told I would be put on a wait list. Ended up having a couple others go before me even if had been there. Was told by a diff rep that I was never put on a waitlist. Just seems they choose which situations over others. Will be going to a different location from now on.
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December 2024 by James Clark
Employees are always friendly. They process my request quickly. Place is always clean and inviting.
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November 2024 by Scott Blair
I'm very happy that I chose this CU for my business. The staff goes above and beyond in service.
I feel like they make great suggestions to me vs other banks I have worked with that left me feeling like they were trying to sell me.
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July 2024 by Tessa Manuszak
Been a member since I have moved to Centerville. I was very happy with my service today. Would like to give a shout out Ronnie for really helping us out today. Thank you Ronnie.
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May 2024 by Teresa Mitchell
Best credit union ever !
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January 2024 by Ruben Knight
Card is declining every purchase I have over 24,000 in the bank no way to contact anybody on Sunday will have to wait till Tuesday because of the holiday this is unacceptable no 24-hour service only automated services that keep hanging up I promise I will cancel my account first thing Tuesday morning
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July 2023 by Paul Stone
One ATM at multiple times and occurrences with a line of cars at what has seemingly become a Tipworkers Credit Union with all of the long personal banking going on at the ATM. Nobody that just needs cash can do anything but wait for all these people parked there playing arcade at the ATM.
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June 2023 by Jordan C
I highly recommend not doing business with wright patt ( especially this cross point location ), based on a crazy experience I just had with them.I have a vehicle loan through them, it’s always been set up on auto payments via my checking account ( thru chase ). So I’ve never had any reason to actually conduct transactions with them.Which is why I was surprised a few days ago to get a notification that my “new checking account” with them had been opened, along with an email survey asking about how my experience was when I deposited $300 into the new account.Long story short , someone with a similar name opened a checking with them, and the teller who processed the transaction never once verified the man’s DOB or SSN, instead she added him onto my personal account, and then initiated a change of address ( from mine to his ).So essentially a stranger was given a checking account under MY name, then they added his address and phone number on as well.I understand it was a mistake on the bank employees part, but this is a massive error that’s easily avoided by employees doing at least the bare minimum and asking for IDs and DOBs. I drove almost an hour from my house to this location to address the issue and speak with management. Before I discovered what had actually happened I was worried that a bank employee here was intentionally committing fraud with my account.Honestly I feel bad posting this review, because once I met with management and had the issue uncovered and resolved , she was very professional and helpful. But at the same time, incidents like this are what reviews are for. People need to be aware that this particular bank maybe doesn’t do the best job at training new employees or follow simple procedures like they should.
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March 2023 by LP Leadership Publishing
I’ve been coming to WPCU for 20 year and teller Heidi is condescending to the point of unprofessional. On one visit she actually said she was comparing the signatures of my prior cashed checks to the one I was cashing. Today, she took my check and said, “So what are we doing today?” I said, “Cashing a check.” She actually responded with, “Was I supposed to know that?” I’m not sure what’s happening at this branch but I have loved this credit union for so long. I’m shocked this is the standard for tellers. If I could get larger denominations at Springboro, I’d go there. So sad and disappointing. (And not reflective of the customer service folks at all!)
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December 2022 by Louis Luedtke
Always friendly service.
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November 2022 by John Grant
Great credit union! Very easy to do banking on line ! Five star all the way !!!
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November 2022 by Robert Kirchner
Customer Service outstanding. Very friendly and helpful.
